3 Replies Latest reply: Mar 25, 2012 11:13 PM by falling15kitten
falling15kitten Level 1 Level 1

I have a Macbook and I left it unplugged. It started up slowly when I plugged it in again, but it seemed fine. Once it started charging I shut it down so it would be easier, but now it will not go past the grey screen with the apple. What do I do?

I have Snow leopard on my computer, and I tried to do a hard restart as an article suggested, but it did not work. I also tried cleaning out the PRAM.

 

The only things I did last night:

-cleaned the history of Firefox out, including cookies

-let it unplugged all night

-plugged it back in the morning, it took a long time to figure itself out, but eventually the time was correct and I got on the internet for a bit

-shutdown the computer since I was going out and thought it would help the computer charge

-came back, tried to turn it on, and found that it would not go past the grey screen the apple on it and the spinning wheel even though I left it for 20 minutes or more

-tried turning it off and on to no avail


MacBook (13-inch)
  • justinallsop Level 1 Level 1
    expertise.itunes
    iTunes

    By hard restart, you mean pressing the power button down till it restarts.

     

    Number one is to restart holding D.  This should, i think, run a hardware test, to make sure everything is ok.  Assuming everything is, I would power up the macbook, and slide in your OSX DVD, and then restart the machine again, which should allow the installation of OSX to start (Don't panic)

    You shold be able to do a non destructive install of OSX, which should repair any corrupted OSX files.

  • Dale Weisshaar Level 6 Level 6

    Before doing a reinstall, which may not be needed at this point,

    Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.

    You could have some directory corruption. Let us know what errors Disk Repair reports and if DU was able to repair them. This could just be a start in repairs and you may need a better utility to finish the job.

    Then Repair Permissions.

    No need to report any Permissions errors........we all get them.

       DALE

  • falling15kitten Level 1 Level 1

    I've tried to do a safeboot and it doesn't work. The computer makes a loud noise to signify it's starting a safe boot, and then it just continues to stay on the grey screen with the apple. I suppose I'll have to take it into the store.