My ipod touch locked up and I couldn't do anything with it. So, I ran the battery down until it was completely dead and the screen wouldn't come on at all. Then, I charged it. When it came back on, the screen said activation required and it was still locked up.
Sounds as though you need to start here: http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
"activation required" occurs with a new iPod Touch or one that has been restored to factory defaults.
Unfortunately none of that works:( It all requires that you connect to iTunes which I cannot do because I have a passcode on the iPod. I can't put the passcode into the iPod because the screen is locked up with the act. req. and I can't use the slider bar to unlock and put in the passcode.
I appreciate your help! Thanks:)
I am using a PC.
My husband tried doing the steps late last night when he was really tired. I tried again this morning. I had to do it twice because I was having trouble turning it off because the slider bars don't work. When the screen turned black, I had to hurry the second time I did it to reconnect it to the computer before the apple came up on the ipod screen.
This appears to have worked! I will let you know.
Thanks so much.
OK, on a Mac I would recommend creating another temporary, "test" user account. Log out of your account and log into that "test" user, and try syncing with iTunes again. If there an equivalent to user accounts in Windows, try it. If and when you get the iPod to respond, stop what you're doing, disconnect the iPod and try syncing with your account again.
The procedure I linked above should result in a complete factory reset of the iPod. I don't understand why it's not working.
If it still doesn't work find someone who can lend you use of a Mac and try the same thing again.
It appears that it's not going to work:( With 6 minutes remaining in the progress bar, it said downloading one item...then, the apple showed up on the iPod screen and again the message: "iTunes could not connect to the iPod because it is locked with a passcode. You must enter your passcode on the iPod before it can be used with iTunes."
Now, the iPod says activation required and is locked up. So, I can't put the passcode into the iPod to unlock it on iTunes. This is so frustrating.