It worked at first but now it does not. I honestly have no idea what to do and I am not able to download or update any music on my iPod. I have tried un-installing the program, and then re-installing it but I am having the same results as before. Does anyone know what's wrong?
iPod touch, Windows 7
Could you describe what happens when you try to connect to the Store in a bit more detail, please?
Whenever I click on the icon, a circle appears next to my mouse pointer telling me that it's running in the background. Then it disappears. Right afterwards, I get a notification from my computer's action center saying that iTunes has stopped working properly (43 times to be exact), and that a newer version of this software is available for download that addresses this problem.
Right afterwards, I get a notification from my computer's action center saying that iTunes has stopped working properly
Fingers crossed, your Windows 7 will have been recording some additional information about those.
First, open your Action Center and expand "Maintenance". Click "View reliability history":
Once the reliability report has been generated, look for Critical events for iTunes generated at the time of the "iTunes has stopped working" messages. Doubleclick the name iTunes in the critical events. (Don't click View solution.)
For example, here's a screenshot of my system showing what to click. (I don't have any iTunes critical events at the moment, so I'm using an Oblivion event to illustrate what we need to do.)
You should see something that looks like the following screenshot (only for iTunes, not Oblivion):
Copy and paste the contents of the problem report into a reply here. For example:
Description
Faulting Application Path: C:\Program Files (x86)\Bethesda Softworks\Oblivion\Oblivion.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Oblivion.exe
Application Version: 1.2.0.416
Application Timestamp: 462392c7
Fault Module Name: Oblivion.exe
Fault Module Version: 1.2.0.416
Fault Module Timestamp: 462392c7
Exception Code: c0000005
Exception Offset: 000c9a80
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 27c8
Additional Information 2: 27c8ce5af7a07bedf550bd9c573901b3
Additional Information 3: e56e
Additional Information 4: e56e9cfaf3cd1084b6b4c016d12ce64c
Extra information about the problem
Bucket ID: 414526327
Here is what I am getting...
Source
iTunes
Summary
Stopped working
Date
3/20/2012 12:03 PM
Status
Solution available
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.0.40
Application Timestamp: 4f56cf56
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 000222b2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 9e27
Additional Information 2: 9e2778096e7e1e2a2e0302fe58f3eea8
Additional Information 3: 9e27
Additional Information 4: 9e2778096e7e1e2a2e0302fe58f3eea8
Extra information about the problem
Bucket ID: 2871405374
I'm getting the same problem as Lscott2012 is there a fix for this? I've tried to uninstall itunes and reinstall it but the problem still remain.
Yes- I've uninstalled and re-installed multiple times with no success in avoiding crashes...
I am unable to access iTunes from 64-bit computer.
