3 Replies Latest reply: Jan 14, 2013 12:51 PM by DBGuru
Hooto Level 1 (0 points)

For the last 4 days I have not been able to download any podcasts. When I open the itune help page it's blank. Also I cannot access itunes store or get updates. It seems Itunes cannot connect to the internet.It is not blocked in Windows firewall.


I have  pc (notMAC) and use Firefox. Internet access is available for all other websites. I have uninstalled and reinstalled Itunes and am now using Itunes 10.6.40.

Reading through the forums there seems to have been a history of this problem.


I downloaded Itunes on my work pc and can download podcasts ok, so I guess the problem is with my pc - strange!

Does anyone know of a fix for this. I am not a computer junkie just someone who wants to download podasts.


Any help would be much appreciated.

  • wiclee Level 5 (6,955 points)

    Close your iTunes,

    Go to command Prompt -

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


  • Hooto Level 1 (0 points)

    Hi wiclee,

    It worked. Thank you so much.


    It's really apprecaited that people like you spend your time to help others.



  • DBGuru Level 1 (0 points)

    This is absolutely helpful!

    Thank you a lot!!