Cannot get mail with gmail Exchange

Question

Level 1

9 points

Cannot get mail with gmail Exchange

I upgraded to iOS 5.1, and shortly after, my connection to the gmail Exchange server stopped working, saying:

Cannog Get Mail

The connection to the server failed.

I've tried deleting and re-adding the account, changing my password, and completly restoring my phone, but I still get that message when I try to check my mail.

I can, however, set it up as a regular gmail account, and that works just fine. Furthermore, my calendar works when I set up the Exchange account, it's only the mail that doesn't. I can also see all of my gmail labels if I look in my mailboxes, but I can't receive data.

What might be preventing my Exchange account from checking my mail?

Thank you.

iPhone 4, iOS 5.1

Posted on Mar 15, 2012 6:04 AM

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Answer 1

Best reply

razmee209

Level 10

191,592 points

Mar 15, 2012 1:55 PM in response to pateras

see if this link helps http://support.apple.com/kb/TS3058

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Answer 2

pateras Author

Level 1

9 points

Mar 16, 2012 6:11 AM in response to razmee209

It does indeed help, in that I've verified that it is only that account that is having the problem (I signed in with another gmail account via Exchange and had no problems). The question now is what is wrong with my gmail account that is causing this problem. I'll request help from Google, but if anyone has any suggestions (the unlock captcha thing didn't work), I'd love to hear them.

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Answer 3

Czicks

Level 1

60 points

Mar 16, 2012 6:17 AM in response to pateras

Did you delete the account and re-add it after doing the unlock captcha?

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Answer 4

pateras Author

Level 1

9 points

Mar 16, 2012 6:18 AM in response to Czicks

It was already deleted it (I'm using a regular Gmail account, since it's better than nothing), but I re-added it after the captcha.

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Answer 5

Czicks

Level 1

60 points

Mar 16, 2012 6:28 AM in response to pateras

I'd try the following:

Disable all email accounts via Settings > Mail, Contacts, Calendars
Remove the problem account from the phone
Turn the iPhone off (hold down power until red slider appears, not just locked screen)
Complete the captcha instructions again
Turn the phone on and set up the Gmail Exchange again but only enable email

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Answer 6

pateras Author

Level 1

9 points

Mar 16, 2012 6:40 AM in response to Czicks

No luck, but thanks for the suggestion.

I also just thought to check and I can indeed send mail with the Exchange account. I just can't receive it.

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Answer 7

Czicks

Level 1

60 points

Mar 16, 2012 6:51 AM in response to pateras

Can you confirm the following Exchange settings:

Server = m.google.com

Domain = <empty>

Use SSL = ON

S/MIME = OFF

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Answer 8

pateras Author

Level 1

9 points

Mar 16, 2012 7:38 AM in response to Czicks

Server = m.google.com - yes

Domain = <empty> - yes

Use SSL = ON - yes

S/MIME - Don't see that anywhere.

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Answer 9

Mar 16, 2013 7:48 PM in response to pateras

Were you able to solve the issue? I am facing the same issue with my wife's gmail account on her iphone.

Thanks!

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Answer 10

Mar 16, 2013 8:00 PM in response to aseemsood

Google stopped supporting Exchange for free Gmail accounts as of 30 Jan 13. If you already had it set up on your device that way, it will supposedly continue to work (though there have been sporadic reports of issues). However, you can't set up an account that way anymore. You either need to set up your Gmail as an IMAP account or use the Gmail app.

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Answer 11

pateras Author

Level 1

9 points

Mar 16, 2013 8:24 PM in response to aseemsood

I solved it by switching to the gmail app. It works perfectly, and is even a little nicer in some ways.

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Answer 12

Mar 17, 2013 12:16 AM in response to IdrisSeabright

Thanks!

I wanted to sync contacts and this helped.

How to sync contacts with iOS device after "Google Sync end of life post Jan 2013" -- http://bit.ly/113ChCb

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