iTunes sign in request infinite loop - tried many solutions already and still no success

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Level 1

84 points

iTunes sign in request infinite loop - tried many solutions already and still no success

Hi all,

After updating to iTunes 10.6 I've had a problem where iTunes gets stuck in a loop asking me to sign in to my Apple ID.

I am already signed in and it keeps asking me to sign in to activate Automatic Downloads. I enter the correct password and it simply asks me again. It just keeps going until I click Cancel.

I just subscribed to iTunes Match yesterday as well and it asked me for my password to add my MacBook Pro to iTunes Match. Same problem. It just keeps asking me. So I've now paid for iTunes Match and am unable to use it.

I am not able to add things to or view my Wish List either because it keep asking me to sign in to view or add to it.

I've tried deleting iTunes preferences which made it forget my Apple ID so I could sign in fresh. Same result. I tried signing out, quitting iTunes and signing back in. Same. I even tried restarting my Mac. Nothing.

I've contacted Apple via email but they haven't offered any solution yet. They just directed me to a couple of articles that told me what I already knew about signing in and using iTunes Match.

Any ideas?

MacBook Pro (early 2011) 15 inch-OTHER, Mac OS X (10.7.3), 8 GB RAM

Posted on Mar 15, 2012 5:02 PM

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Answer 1

Best reply

Heronymo Author

Level 1

84 points

Mar 15, 2012 5:31 PM in response to Heronymo

I can't even view my account information. When I click my user name in the iTunes Store it just keeps asking me for my password.

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Answer 2

Heronymo Author

Level 1

84 points

Mar 15, 2012 7:59 PM in response to Heronymo

I've finally found a solution!

It's from a troubleshooting article in the Apple support pages for a similar but different problem.

http://support.apple.com/kb/TS1389

Basically, here's what to do...

Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.

That should do it. Hopefully this helps others.

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Answer 3

May 13, 2012 12:23 AM in response to Heronymo

Yes, I have the same concern with iTunes' login too. The "ID and password" works fine here at the Support Community but not at iTunes. Frustrating isn't it. If I solve the iTunes login mystery I'll get back to you. If anyone can help, please advise. Thank you in advance.

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Answer 4

Tulliver

Level 1

0 points

Dec 19, 2012 9:15 AM in response to Heronymo

Tried this, it didn't work (for me).

I've experienced the infinite sign in loop in iTunes 10.x from the beginning. Tried to fix to no avail. Finally I just decided to live with it.

Last night I reluctantly updated to iTunes 11.0.1 thinking this would resolve the issue. It did not. I found your post, Heronymo, tried it, it did not work (for me).

iMac 11,3 - intel Core i7 - OS: 10.6.8

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Answer 5

lostjr

Level 1

8 points

Feb 4, 2013 4:35 PM in response to Tulliver

Did not work for me either.

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Answer 6

HazyRigby

Level 2

404 points

Feb 10, 2013 8:30 PM in response to Heronymo

Found a solution to this problem. A client couldn't log in at appleid.apple.com in addition to not being able to log in to the iTunes Store in the app, despite several password changes and so on.

Turns out that she'd disabled cookies in Safari (in Safari > Preferences > Privacy). As soon as cookies were re-enabled, boom—iTunes Store and appleid.apple.com would let her log in.

Hope that helps someone!

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Answer 7

bpl75

Level 1

0 points

Feb 20, 2013 3:02 PM in response to HazyRigby

This immediately worked for me too HazyRigby...A simple fix! Thanks!

The cache reset within iTunes did not work.

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Answer 8

HazyRigby

Level 2

404 points

Feb 20, 2013 3:29 PM in response to bpl75

Yay! I'm happy to help. :)

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Answer 9

lostjr

Level 1

8 points

Feb 20, 2013 3:57 PM in response to HazyRigby

Worked for me too. Thanks!

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Answer 10

Apr 3, 2013 1:35 AM in response to Heronymo

Worked like a charm! thanks!

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Answer 11

l8kegal

Level 1

10 points

Sep 13, 2013 9:25 AM in response to HazyRigby

holy crap, i'd tried everything and was going crazy - this worked for me and i don't even use safari but sure enough, had blocked cookies from third parties - switched and voila..

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Answer 12

bkmacy

Level 1

0 points

Sep 28, 2013 5:40 AM in response to HazyRigby

Woo hoo, worked! Thank you!!! It's not obvious that iTunes uses Safari so it's easy to forget that iTunes uses Safari preferences too :-)

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Answer 13

zbzbzbz

Level 1

0 points

Oct 9, 2013 1:02 AM in response to HazyRigby

Worked - never woulda found that. Thank you!

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Answer 14

Oct 12, 2013 2:40 PM in response to Heronymo

Thanks! unblocking 3rd party cookies in safari worked for me too. i closed and restarted itunes and matched signed in and worked fine. i use firefox, not safari, so i would never have thought of that.

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Answer 15

mojidara

Level 1

0 points

Nov 20, 2013 3:52 AM in response to Heronymo

hi

can you help me to solve this problem (itunes sign in request infinite loop)?

i use windows system

😢

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