Previous 1 2 3 Next 32 Replies Latest reply: Apr 17, 2012 6:51 AM by MMPJ
MMPJ Level 1 Level 1 (0 points)

The cursor stops responding for up to minute (without changing to a "beach ball"), lots of "beach balls", delays in typing/deleting, even delays when using arrows. Restarting helped (though it didn't shut down properly), but the problem is back. I'm on 10.7.3, using Safari, but the problem is across apps.  I have very little else open at the same time.

 

Any suggestions would be appreciated! Thanks!


MacBook Pro (+7 previous Macs), Mac OS X (10.7.2)
  • sanjampet Level 5 Level 5 (7,745 points)

    Try a permissions repair, disk utilities> select your disk, the one on your screen>repairs

  • Linc Davis Level 10 Level 10 (164,510 points)

    Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the slowdown.

     

    Step 1

     

    Launch the Activity Monitor application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.

     

    Select the CPU tab. Select All Processes from the menu in the toolbar, if not already selected. Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.

     

    Now select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?

     

    Step 2

     

    Launch the Console application in the same way as above, and select “kernel.log” from the file list. Post the dozen or so most recent messages in the log – the text, please, not a screenshot. If there are repeats, please post only one example of each repeated message.

  • MMPJ Level 1 Level 1 (0 points)

    Did that; no help.  Thanks anyway!

  • MMPJ Level 1 Level 1 (0 points)

    Hmm, it may be the Time Machine, which is not stopping even after I turned off the Airport and switched it to off.  Is there a way to fix that?

     

    Anyway, here's the Activity monitor stuff:

     

    %CPU

     

    1936 backupdroot  94.1   4   10.2 MB   Intel (64 bit)

     

    18   syslogdroot     54.2   4    75.5 MB  Intel (64 bit)

     

     

     

    % User:  42  % System: 57  % Idle 0

     

    Page Out 140.9MB; Swap Used: 88.1MB

     

     

    Mar 15 23:18:56 michelle-jacobs-macbook-pro kernel[0]: hfs: clear hardlink bit on vol=Macintosh HD cnid=45069208

    Mar 15 23:18:56 michelle-jacobs-macbook-pro kernel[0]: hfs: set linkcount=1 on vol=Macintosh HD cnid=45069208 old=2

    Mar 15 23:18:56 michelle-jacobs-macbook-pro kernel[0]: hfs: clear hardlink bit on vol=Macintosh HD cnid=45069208

    5069208 old=2

    Mar 15 23:18:57 michelle-jacobs-macbook-pro kernel[0]: hfs: clear hardlink bit on vol=Macintosh HD cnid=45069208

    Mar 15 23:18:57 michelle-jacobs-macbook-pro kernel[0]: hfs: set linkcount=1 on vol=Macintosh HD cnid=45069208 old=2

     

     

    Thanks for your help!

  • MMPJ Level 1 Level 1 (0 points)

    OK, I forced TM to quit though Activity Monitor, but the problem seems to persist. 

     

    Updated Activity Monitor info:

    2731 bzip2root77.3  1   7.5 MBIntel (64 bit)
    18 syslogdroot10.0  4  68.7 MBIntel (64 bit)
    1799 Safari Web ContentMichelle1.7 11  595.6 MBIntel
    0 kernel_taskroot1.2 69  351.7 MBIntel (64 bit)

     

    % User: 37   %System: 61  %Idle 1

    Page out: 141.3 MB  Swap used: 34.2MB

     

    Thanks again!

  • Linc Davis Level 10 Level 10 (164,510 points)

    Is the bzip2 process still running?

  • MMPJ Level 1 Level 1 (0 points)

    Yes, but 0.1% CPU.

     

    Current top Activity Monitor:

    18 syslogdroot14.0   4  45.3 MBIntel (64 bit)
    0 kernel_taskroot3.2  68 337.6 MBIntel (64 bit)
    2764 ConsoleMichelle3.1   6  22.9 MBIntel (64 bit)
    1799 Safari Web ContentMichelle2.2 13 381.7 MBIntel
    64 mdsroot2.0  8 140.6 MBIntel (64 bit)
  • Linc Davis Level 10 Level 10 (164,510 points)

    Is it still slow?

  • MMPJ Level 1 Level 1 (0 points)

    Yes, it's still sticking and slow to respond at times.

  • Linc Davis Level 10 Level 10 (164,510 points)

    Please read this whole message before doing anything.

     

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Be sure your Mac is shut down.
    • Press the power button.
    • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem(s)?

     

    After testing, reboot as usual (i.e., not in safe mode.)

  • MMPJ Level 1 Level 1 (0 points)

    Yup, still having the same problem. 

     

    Thanks for sticking with me!

  • Linc Davis Level 10 Level 10 (164,510 points)

    Back up all data, then boot from your recovery partition (command-R at startup) and reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.

  • MMPJ Level 1 Level 1 (0 points)

    I downloaded Lion; reinstall, or buy a disk?

  • Linc Davis Level 10 Level 10 (164,510 points)

    No need to buy a disc. You can save a copy of the installer if you want, or burn your own disc.

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