Elena S.

Q: "Restoring Purchases Failed" on iPad 2

I interupted a magazine download in the newstand (Everyday Food).  I couldn't seem to resume downloading so I deleted the app and redownloaded it.  Now it won't allow me restore purchases or my subscription, giving me the error messages "Restoring Purchases Failed".  I restarted my iPad and still no luck. How do I fix this??

iPad 2, iOS 5.1

Posted on Mar 16, 2012 12:17 AM

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Q: "Restoring Purchases Failed" on iPad 2

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  • by Spiridus,

    Spiridus Spiridus Mar 19, 2012 1:40 PM in response to Spiridus
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    Mar 19, 2012 1:40 PM in response to Spiridus

    Good News (and fast reply)!!!  I just received a reply from MS Living:

     

    Hello,

     

    Thank you for contacting Martha Stewart Living Omnimedia.

    We are sorry that you are experiencing a problem restoring or downloading digital issues.

    Our technical team is aware of the issue and working to release an update to correct the problem.

    Once the update is available on the App store, it will indicate in the version history notes that the release addresses the issues some users have encountered with restoring purchases and downloading the current issues of the magazines.

    We apologize for any inconvenience, and thank you for your patience.

    Sincerely,

    MSLO Customer Relations

    customersupport@marthastewart.com

     

    Please visit our website www.marthastewart.com for recipes, projects, and more!

  • by Hanjali,

    Hanjali Hanjali Mar 19, 2012 9:30 PM in response to Spiridus
    Level 1 (0 points)
    Mar 19, 2012 9:30 PM in response to Spiridus

    Received same reply from Martha Stewart Living Omnimedia.

    Hopefully we'll get the update soon.

  • by NWU,

    NWU NWU Mar 19, 2012 11:51 PM in response to Hanjali
    Level 1 (0 points)
    Mar 19, 2012 11:51 PM in response to Hanjali

    Just tried restoring my magazine subscription and it worked. Now if only Apple could refund me for the 2 issues in my pre-paid subscription that I got charged for. Sigh.

  • by scottinhawaii,

    scottinhawaii scottinhawaii Mar 20, 2012 7:23 AM in response to NWU
    Level 1 (5 points)
    Mar 20, 2012 7:23 AM in response to NWU

    Thanks! Mine worked too.

  • by Spiridus,

    Spiridus Spiridus Mar 20, 2012 7:27 AM in response to Spiridus
    Level 1 (0 points)
    Mar 20, 2012 7:27 AM in response to Spiridus

    Mine worked as well.  Here's a response I received after restoring my purchases, in case it doesn't work for any of you:

     

     

    Hello,

     

    Thank you for contacting Martha Stewart Living Omnimedia.

    We are sorry that you are experiencing a problem restoring or downloading digital issues.

    Our technical team has fixed the issue.

    In order to restore past purchases or download the current issue, you will need to delete issues showing in the Newsstand. To delete an issue, simply press your finger down on the image until it starts to wiggle and an X appears in the left-hand corner. Tap on the X. A dialog box will appear. Tap Delete.

    Once you have done this for all Martha Stewart Living and/or Everyday Food issues, return to the Store. You will be able to restore purchases and install current issues of the magazines.

    We apologize for any inconvenience. Please let us know if you need additional assistance.

     

    Sincerely,

    MSLO Customer Relations

  • by Hanjali,

    Hanjali Hanjali Mar 20, 2012 9:10 AM in response to Spiridus
    Level 1 (0 points)
    Mar 20, 2012 9:10 AM in response to Spiridus

    Yes, finally!!!

    They have been quite efficient and responsive.

  • by DLMTechnology,

    DLMTechnology DLMTechnology Mar 20, 2012 9:59 AM in response to Spiridus
    Level 1 (0 points)
    Mar 20, 2012 9:59 AM in response to Spiridus

    Woke up this morning, received the same emails from Martha and all I did was open up the magazine app and all my past issues said "Purchased", no need to delete anything or redownload an app.  All is happy in iPad Land again!

  • by RandyK37922,

    RandyK37922 RandyK37922 May 30, 2012 10:04 PM in response to Cat.rae
    Level 1 (0 points)
    May 30, 2012 10:04 PM in response to Cat.rae

    Actually the some problem exists for Mac Life and Florida Travel, so this is not a Martha S. problem.. Just FYI,  my Zinio mags transferred seamlessly, which is interesting, because I think that Apple recently bought them for the technology.

  • by Confused..,

    Confused.. Confused.. May 30, 2012 10:11 PM in response to Elena S.
    Level 1 (0 points)
    May 30, 2012 10:11 PM in response to Elena S.

    I think apples knows but Im not related to apple nor do I know much about tech stuff

     

    The new 5.1.1 update in the app store says

    "Fixes an issue where 'Unable to purchase' alert could be displayed after successful purchase"

    As the last bullet.

     

    You should still email them to change though probably for results

  • by Mppburns,

    Mppburns Mppburns May 19, 2013 8:10 PM in response to Spiridus
    Level 1 (0 points)
    May 19, 2013 8:10 PM in response to Spiridus

    Did you ever resolve this issue?  I am trying to restore an instyle magazine.  It tells me to go to the library and select settings and then the option to restore digital settings.

     

    Where do I locate these options?  I can't seem to find them

     

    ThAnks in advance.

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