Is anybody else getting a yellowish hue on their new iPad?

Just because most people are not complaining doesn't mean there is not a problem. The same thing happens with high end camera equipment (Canon 5Dmark III light leak this week) for example. The statement Canon made is because photographers are a bit more aware of how equipment should look and work.

Now if the average person doesn't notice the ipad screen problem because they are just happy they got a new ipad is still not right. They are paying a premium for a higher end product.

I would not mind my ipad screen if it had a uniform tint. It's crap when it's uneven and more pronounced on one side.

And what if these screens that are uneven should get more noticable as time goes on??

The display has great resolution and if you have a even light one you're lucky. That's about it.

Like there was no antana problem? But now a new antanna design?

Come on. We're not stupid.

"So the people, like myself, who have been through multiple new iPads are hallucinating?"

ADean810.

There are what, 3,000,000 iPads that have been sold, and a few hundred comments on the offical Apple support forum?

And the fact that a user doesn't notice a defect might just mean there is no defect.

If it's not a huge problem, then perhaps there's no reason for Apple to do anything, other than to offer returns to anyone who wants them.

I don't doubt your sincerity. However, a few hundred complaints on forums out of 3,000,00 sold does not demonstrate that "most new iPad screens" are defective."

Regarding the post above, I believe Usmaak is right when he says “These forums are not an indication of the number of defective or non-defective iPads”. One thing certain though, the larger the number of complaints the larger the problem!!! Only a small minority of unhappy people will actually go on the web to discuss/complain about the problem. In the case of the new ipad screen, the number of people that are complaining and discussing this in this forum and other is not so small anymore (it’s a pretty large “small minority” that is, as Idave put's it, “overblowing” the problem!)

I will give an example:

My first contact with this forum was last year after upgrading to IOS 5. It so happens that I listen to audio podcasts and the IOS 5 had a bug which made them play back at half speed on the ipad (I think we can all agree that this is a p r o b l e m!!!!). This affected ALL Ipads with IOS 5, yet, if you look up this issue on this forum you will find, I would say, about 3 or 4 threads with a total of about 10 or 12 pages discussing the problem. Out of the millions of people that own ipads and upgraded to IOS 5, are we to believe only these few listen to audio podcasts on the ipad? Are we to believe that the majority of the people that listens to audio podcasts were ok with the fact that they played back at half speed?? Are we to believe that they did not consider this to be a problem? Again, only a small percentage of people will actually discuss problems on the net.

Coming back to the podcast problem and to make a point, Apple never really publicly recognized or made comments on the problem. Nor replied to the “official” complaints made by myself e and a few other people I know. Yet, the bug was corrected with IOS 5.1!!!!! When the bug occurred I confess I was mad as ****. As was I with Apple’s the lack of replies and acknowledgement that the problem existed. Yet they fixed it and all is back to normal again!!!! What I am trying to say is: Apple, if your products seem to have, let’s call them “issues”, acknowledge them and let your customers know what to do, if there are solutions for these issues and, if so, what they are and when your customers can expect them! If you consider the yellow tint and uneven screen normal tell us it's normal, if you consider it a problem tell us so and let us know what to do and/or what you are doing aboit it. This way we can all decide wether we want to return or exchange the product or live with the its "special" charachteristic. I personally have not returned my ipad once I still have hopes the hue can be corrected via software upgrade/option. I have not exchanged it because I doubt I will get a cooler ipad replacement.

Apple, you have such great customer service in some areas yet others are sooo bad!!!! It makes no sense!!!

PS: Please note that from what I have seen, read and know about Apple, I have no hope what so ever that the second to last paragraph will become a reality.

Like I said I never posted on forums before, but since you're going to partially quote me I need to respond.

Rember the real reports before the new ipad was released about two screen suppliers that were rejected by Apple because the did not meet thier standards?

These panals are hard to make and Apple just went with one supplier (Samsung) and I'm sure they had to take most of these panels, good or bad just to meet demand.

You shoul not ignore the more than 45,000 views to this topic.

^ Good point @avratza. It's indicative of just how widespread this problem is...

Totally agree with you! And of the millions iPad that Apple sells, customers who really pay attention the panel quality are probably an epiphenomenon... Apple just exchange the iPad until a good unit show up, and that's all. 😐

But a good question is to know the ratio of these good panels. In my experience (from the iPad I inspected and from these forum feedbacks), it seems it's around 1 out of 10, at best.

So, keep returning these if they exhibit problems... It's a 500-900$ unit and Apple is a good firm with a great custormers support. Just hope that Apple will fix retina screens production side.

Avratza,

WOW! I hadn't realized there were so many!!! And this is only on this one forum!!!!!

I guess this really is an "overblown", "unvalid", "non existing" "problem" made by "irrational", "nit picky" people on halucinigens that have nothing more to do than "look for faults" on their ipad and "get upset over nothing". ;-)

It's a good thing it goes away after "conditioning" the screen or after being used for a week , sorry, that should ready two weeks, oh wait, make that a month, rats! I keep getting it wrong, it should actually be a few months...

Sorry for the sarcasim, I realise this adds nothing to the forum, but I couldn't resist!

@dennis

Do you have any evidence when Sharp and LG came additionally on board. You have not. The difference in these panels might be due to the different suppliers producing for Apple already in the early stages.

Please dont spread words without 100% evidence when it comes to manufacturing specs because you dont know what happened bedind the scenes. Until then its just speculations.

Sharp and LG were initially rejected but they are already producing small amounts. No one knows when they got on board. For this you have to examine a bunch of iPads physically produced from week 1 to 10.

I can speak for myself now that I rang up the AC and I was directed to my nearest store for one more exchange. If this would fail, further steps would be initiated via postal exchange until I am satisfied with my device i.e. meet my expectations.

I went to the store and was afraid of starting the exchange process again. Remember I cancelled the former due to an inferior device than I owned. We fired up the exchange and I could examine the panel for tints, splotches, dead pixels and uniformity. All looked well and I could not believe that I arrived to a satisfactory level with number 3.

Further inspection of the new iPad at home. No yellow tint (horray), no dead pixels, no splotches. Tiny things but totally fine for me are : very slight bleeding at some points but hardly noticeable and only at max brightness. Uniformity is nearly given but some real hardly noticeble warm part on the upper right when comparing with the mirrored grey chart. The left side along the edge is a bit weak in terms of brightness but this seems to be an overall issue with all the pads as my former one and the display models have this. This is nitpicky stuff.

So I am glad at this point to report that I found a device which I have a pleasure to work with.

Surely the warmer panels show skin and whites closer to what should be D65 but when greys are off towards brownish tones, then this is a big no no. Then I prefer a cooler tone with white being white or cool white and good greytones. I still laugh out loud when I see the iPad TV ad where the whites clearly jump out at you.

For those who complain about their devices and the topic on how many defective might be out there:

The numbers might be huge on the different panels and what we call defective ones. But there are many, as said, who don´t notice non uniform, backlight bleeding etc. They surf, chat and write emails with their devices and are happy without even noticing anything wrong. They enjoy their pad and thats ok if their perception is not that sensitive. Its like those folks who swear by hearing a difference in certain high end loudspeaker variations in their home cinema if a speaker is not working to their expecations. I would not hear those but again my perception for this genre is not that sensitive and high.

Apple might know about it but then again its about getting into the market with the masses to gain a lead over their competition in the tablet market. Those who complain about the device shall get a support until it works out. This is better than holding off many devices due to higher QA.

If you feel unhappy with your device, then you certainly wont be in the long term either. Approach the AC for an exchange until you are satisfied. Downside is that you will have to have a long breath and take days of absence into amount.

Just found another interesting topic about yellow tint and uneven brightness issues - http://communities-origin.sonyericsson.com/thread/34135?start=0&tstart=0

Wow, there's a lot of Sony Xperia S owners, who is suffers from the same problems! And guess who is the maker of displays for Xperia S?

Seems that uneven brightness and colors is just one of typical flaws in Samsung LCD panels manufacturing technology. So, there is no sence to play this lottery again and again. Lets just wait for several weeks for LG or Sharp panels.

If there really is a problem with Samsung panels, waiting a few months or whatever will decrease the chances that you'll get one, but it won't eliminate them. I don't think that Samsung is going to stop producing panels for the iPad. Apple is adding producers, but I don't think that they're removing any. Still a crap shoot, just maybe less of one.

It would be nice to know when LG and Sharp panels are making their way into iPad production in big numbers.

Which is still not statistically meaningful, as apple sold 3 MM units in the first weekend - and has probably sold a total of 12-20 million in total.

Even if 20,000 units were defective, a higher number than the returns in total from the major online forums I peruse, that is still a tiny percentage.

As said above, without hard numbers on failed units from Apple, it is all speculation.

There could be one billion views, it means nothing. It does not mean that there are 1 or 1 million people with defective units, nor does it mean that any particular number were returned.

This forum is read by probably a few hundred thousand people per day, so 45,000 looking into a specific thread is statistically meaningless.

I'm sure that Apple doesn't lose out too much on returns either. They just remanufacture them and then send them out again, either as replacements, or for sale for a cheaper price. It's not like they just go into a dumpster. So even if there are a greater than average number of returns for a while, I doubt that it even puts a slight dent in their bottom line. Their loss is really just the cost of whatever parts they need to put in, and the smaller sale price on the remanufactured units that are sold.

We simply have to realize that the possibility to get another defective iPad "straight in a row" is not depends on the numbers of sold units, but just from the failure rate. And there's a lot of people including me who came thru several defective iPads. So simple as it is.

j-picard

I agree with you in what regards to speculation, no one but apple truly knows the extent to the problem and the number of returns. I also agree with 45000 views in the whole of forum is peanuts. There are however a few points you need to consider:

- You can’t say that 45000 views (now 46000!!!) of a specific thread that has little more than 1 month is meaningless. People don’t just stumble upon a thread by chance, they normally look for a specific thread to clarify doubts, state problems, etc...

46000 views means that quite a lot of people (I have no idea how many, its obviously not 46000 but many) have taken the time and energy to look up this matter and if they did they had queries, doubts or problems about the yellow hue that needed to be clarified.

- If you take a look at the Using Ipad Discussion index on the forum you will notice that very few threads have more that 3000 views and the vast majoriy of the ones that do are significantly older than this one. I’ve seen 33 pages (which out of the +2000 is nothing) of the index at 30 threads per page and most have views range from the dozens to the hundreds.

- This is only one forum but there are various out there with similar topics.

To some things up, I consider the 46000 views of this one topic is overwhelming and everything but meaningless.