lindon85

Q: Is anybody else getting a yellowish hue on their new iPad?

Hi guys, i need your help. I just got my new iPad today 4G+Wifi 64GB (white) and i am getting a distinct yellowish hue on my retina display. On my iPad 2 it is clearly much nicer and brighter in terms of the resolution. I was making the two comparisons by using safari and just opening up a blank white page with the brightness tuned to the max on both, i could tell the new iPad is yellowish and the iPad 2 is white and crisp. I mean is apple kidding me? Retina display with more pixels results in yellowish crappy resolution than my iPad 2? Im not sure if i should return this junk back to the apple store or if they do replace me will they give me back the same crappy display. I am stuck in a middle right now as my authorised reseller is currently out of stock and when i called apple support today they were telling me i would have to wait much longer if they have to ship it back to me. This is really ridiculous and i hope if anyone shares the same problem do drop me a reply.

 

Thanks.

 

Lindon

iPad (3rd generation) Wi-Fi + 4G, iOS 5.1

Posted on Mar 16, 2012 10:10 AM

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Q: Is anybody else getting a yellowish hue on their new iPad?

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  • by faatty,

    faatty faatty Mar 22, 2012 1:35 PM in response to lindon85
    Level 1 (5 points)
    Mar 22, 2012 1:35 PM in response to lindon85

    I do a little on the bottom, when you open a 'black picture' or something with totally black background. As far as I know its due glue being still fresh and will pass. They had the same issue with ipad last year.

  • by exemos,

    exemos exemos Mar 22, 2012 1:54 PM in response to lindon85
    Level 1 (0 points)
    Mar 22, 2012 1:54 PM in response to lindon85

    I'm currently on my third iPad. The first one had a horrible yellow tint. The second had 1/3 of the screen pink and the rest blue tint. My current one is almost perfect. I kept exchanging them at the Apple Store until I found the right one. I tried running it for a few days at 100% brightness and neither my first or second iPad improved at all. Keep trying, don't settle for an inferior screen. If it doesn't bother you, then you're good. Jus remember, you're the one that's going to be looking at that screen all day.

  • by Logan 500,

    Logan 500 Logan 500 Mar 22, 2012 4:43 PM in response to Stephen Spector
    Level 1 (0 points)
    Mar 22, 2012 4:43 PM in response to Stephen Spector

    Stephen,

     

    If you're referring to the color bar that is outside the circle, on the lower right-hand side, I think that one is actually supposed to be more of a violet color which is how it appears on the iPad 3 (I refuse to call it the "new iPad").  If you look at the blue segment inside the circle, in the color band near the top of it, that segment should look like a deep blue.  I think the fact that the iPad 2 displays the violet segment as more of a blue is actually an error in how the iPad 2 is displaying it.  I think the iPad 3 is actually displaying both colors correctly.

     

    I also initially noticed a slight yellowish tint to my screen, along with it being slightly dimmer on the end near the camera.  This drove me crazy the first day or so and sent me scouring the web for info on everyone else's experiences.  Since then, it seems to have mostly gone away.  Either that, or my brain has adjusted.  However, throughout I have noticed that when viewing photographs the colors seem very accurate.  I downloaded several calibrated monitor test images and viewing those the colors and detail are dead-on perfect.  You couldn't pry this thing out of my hands with a crowbar now.

     

    I think the trick is to put away the iPad2 and quit comparing to it.  I have some experience with home theater installations and proper calibration of HD televisions.  In that arena it is common for the average person to compare a properly calibrated set to one that is set to showroom "torch mode" and to initially prefer the uncalibrated set because it is more brilliant and the colors seem brighter.  Compared to how things look in real life, however, the "torch mode" set is actually nowhere near accurate.  Take the uncalibrated set away and let someone only watch the properly calibrated one for a while, however, and they usually begin to notice that its picture actually looks more natural and less artificial.  A correctly calibrated TV or monitor should look like you're looking through a window at real objects, not like you're viewing a super bright cartoon with overly exaggerated colors.  One is more attention-getting for sure, but that doesn't make it correct.

     

    On another note, every IPS display I have ever seen (including my iPad 2 and 3) has had a slight blue to pink shift from one side of the screen to the other.  The 24" Dell IPS monitor on my PC exhibits this, and yes even the iPad 2 does.  It does seem a little more noticeable on my iPad 3 but I think that's because it is using a wider color gamut combined with a warmer color temperature.  These two things make images more accurate, but they seem to also bring out this color shift issue a little more.  I don't know what causes it, but i eventually got used to it on my Dell monitor and don't even see it any more.  The tradeoff in greatly improved color fidelity and saturation was well worth dealing with the color shift oddity.  I've seen it so often I think it's just a natural byproduct of an IPS panel, but I could be wrong.

  • by pingtw,

    pingtw pingtw Mar 22, 2012 5:03 PM in response to lindon85
    Level 1 (0 points)
    Mar 22, 2012 5:03 PM in response to lindon85

    I returned my New iPad (64G Wifi) with yellow-tint screen to Palo Alto's Apple Store and replaced a new one. Obviously, I did the right thing. The new one shows right color it should be. Now I'm again a happy Apple customer. 

  • by Usmaak,

    Usmaak Usmaak Mar 22, 2012 5:44 PM in response to rgoldd
    Level 1 (63 points)
    Mac OS X
    Mar 22, 2012 5:44 PM in response to rgoldd

    I don't think that this is at all a petty problem.  When you're paying this kind of money, you should get what you're paying for. If the screen flaws are something that you can live with, that's fine.  If not, then keep trying until you get a perfect one.  That's what I intend to do.

     

    They'll probably be able to fix the WiFi issues that quite a few people seem to be having with a software fix.  But I doubt that they'll fix the yellow tint or the uneven screen lighting.  IMO, that has to be defective hardware.

  • by Tournelle,

    Tournelle Tournelle Mar 23, 2012 6:23 AM in response to lindon85
    Level 1 (0 points)
    Mar 23, 2012 6:23 AM in response to lindon85

    As promised, here is an update. For those of you who did not see my earlier posts on this issue: I bought a white 64GB 4G iPad on launch day (March 16), a week ago today. The tint was noticeably yellow to the point that the next day I popped into an Apple Store to compare it to the display models. They were all more neutral; mine had a really obvious yellow tint. Exchanged it for a new one without fuss. But to my disappointment the new one ALSO had a noticeable yellow tint! But I was in a rush and so I left the store rather than ask for yet another model.

     

    A few days later I would have sworn that the yellow had faded (glue being evaporated -- who knows?) Today, that is, 6 days later, I popped back into the flagship Apple Store where I bought the first one on launch day. Was there this morning with just a few tourists and had a chance to compare the iPad to about a dozen display models. Put max brightness on all, without auto-brightness. Get this: with one exception, all of the display models either had a slightly yellower tint than mine, or had an almost identical look. Mine was yellower than ONE display model which had a pretty blue-ish tint. A week ago, mine was WAY yellower than all display models I compared it to (three or four). The display models are all 16GB, some wifi and some 4G, some black and some white. There was no consistency today in which ones matched mine exactly. They were all pretty hot to touch, having been plugged in and running all the time.

     

    My conclusion is that my iPad was initially yellow tinted and after several days of heavy use the yellow tint is drastically reduced. So I do believe the theory of digitizer adhesive or glue or whatever having to evaporate/dry over a few days of use.

     

    I don't think Apple is going to issue a statemet on this issue -- after all, even if there are 16,000 views of this page there are under 200 people who have bothered to comment on it, out of 3,000,000 sold in the first few days. I think it is fair to say that there is definitely a significant batch of yellow-tinted new iPad screens, but in most of these cases I think the yellow tint will fade away within a few days. If you have splotches of different colors, or light bleeding at the edges, those are different issues and you should certainly get those exchanged.

     

    Anyone else who has seen the problem go away?

  • by tal1971,

    tal1971 tal1971 Mar 23, 2012 6:33 AM in response to tal1971
    Level 2 (251 points)
    Mac OS X
    Mar 23, 2012 6:33 AM in response to tal1971

    tal1971 wrote:

     

    I have a slight yellow cast on the the left handside of the screen (with the home button on the right) when the iPad is in landscape mode.

     

    Its not massively noticable, but its one of them things that when you've spotted it, your eyes are always getting drawn to it.

     

    Its noticable when I'm using Safari with the white background, and when using the onscreen keyboard. You can see the keys on the left have a slight yellow hue when compared to the right handside keys which do not. The yellow hue is also noticable when a grey background is shown.

     

    I contacted Apple today and I am getting a replacement tomorrow, and the faulty iPad is getting picked up at the same time. Hopefully the new one will be free of the yellow hue.

     

    I have just received my replacement about an hour ago and the replacement has a perfect screen, no yellowing. I have a white test image that completly fills the screen and it is uniformly white all over. Also the onscreen keyboard has a uniformly color all over. I'm pretty pleased to have one that's got a good screen

  • by netmax,

    netmax netmax Mar 23, 2012 9:01 AM in response to lindon85
    Level 1 (0 points)
    Mar 23, 2012 9:01 AM in response to lindon85

    My replacement is waiting for me at home ... pressing my thumbs that is does nor have parts of the screen yellow tinted neither has dust under the screen ...

  • by iDave,

    iDave iDave Mar 23, 2012 9:27 AM in response to Tournelle
    Level 2 (430 points)
    Mar 23, 2012 9:27 AM in response to Tournelle

    Too many posts to go through here, I know. I've already posted that I had the same experience. My screen's very warm tint faded after several hours of use.

     

    However, my new iPad, compared to the old, is still different. Now, instead of the new screen looking warmer than the old, the iPad 2 looks cooler than the new 'Pad. I have a feeling, having looked at the new display fora a few days, it's the new "normal."

     

    How humans perceive color is a complicated subject, in fact it's a somewhat subjective experience. I have a feeling that if those of us with the yellow tint problem hadn't looked at our old iPads, we'd have been happy with the new display, and not even noticed the fading color (ifindeed it has faded).

  • by mcnj72,

    mcnj72 mcnj72 Mar 23, 2012 11:05 AM in response to lindon85
    Level 1 (0 points)
    Mar 23, 2012 11:05 AM in response to lindon85

    For those who originally ordered from Apple site and got theres on launch day and had to call Apple for a replacement (ie did not  replace in store) how long it take to get the replacement from Apple?

  • by Djheintz,

    Djheintz Djheintz Mar 23, 2012 11:12 AM in response to mcnj72
    Level 1 (0 points)
    Mar 23, 2012 11:12 AM in response to mcnj72

    It depends on which replacement option you choose.  You can either send it to them and they will send you a new one after they receive and inspect yours, or you can do an express replacement where they overnight you one before sending the old one in - however, to do this they will put a hold on your credit card for a new unit until they get your old one back.  The express relacement is 29.00 unless you have Apple Care +.

     

    I did the express replacement and got it the next day.  It was FedEx Priority before 10:30 AM delivery.

  • by mcnj72,

    mcnj72 mcnj72 Mar 23, 2012 11:15 AM in response to Djheintz
    Level 1 (0 points)
    Mar 23, 2012 11:15 AM in response to Djheintz

    Weird. They said they were sending me a new one and box to return the defective one but did not take any credit card info.

  • by costas.jmp,

    costas.jmp costas.jmp Mar 23, 2012 12:49 PM in response to lindon85
    Level 1 (0 points)
    Mar 23, 2012 12:49 PM in response to lindon85

    I am having the same problem

  • by It_caveman,

    It_caveman It_caveman Mar 23, 2012 1:05 PM in response to costas.jmp
    Level 1 (5 points)
    Mar 23, 2012 1:05 PM in response to costas.jmp
  • by Walnuss,

    Walnuss Walnuss Mar 23, 2012 1:22 PM in response to lindon85
    Level 1 (0 points)
    Mar 23, 2012 1:22 PM in response to lindon85

    So my story:

     

    went to the store today, i bought my iPad Online by the way,. they couldnt return it at the shop,. ***,. seems 2 different divisions or something between the online shop and local shop.

     

    So i talked to the online support today,. the arrangement is going on,. my device will be sent back,. the guy on the phone seemed to know about the problem, was very kind,. no problems at all,.he treated me as god,. no complains at all,.

     

    im going to get a new one at a local apple store tomorrow,. hope they have the model i want 64 GIG 4G etc,. ,.. but they had it today so i think its not a deal.

     

    so i think i will have both models tomorrow,. i will compare them, make some screenshots,. AS LONG AS I GET A GOOD UNIT,.if not i will give apple the RED card,. and i mean it,. i will go to the apple store get my money back for the new device and leave a red piece of paper,. called red card, on their desk,. will try to shoot a pic of their faces then,.

     

    dont know why im so angry and disappointed,. i dont wanna be,. i really like this product,. but the issues are bothering me too much,.

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