erwinvegas wrote:
Thanks for trying to help, and you were definitely more insightful than "Cattus" above, but I still think all the experts out there could use a bit more empathy. Imagine the person doesn't know how to do anything, then start from there. Nobody should assume everyone should be at a certain "level" before they can be helped. Life can be lived without computers, but if somebody is pressured enough, they can feel obligated to join the rat race since more and more of those rats are too selfish to accommodate, or rather, work with the way the analog-lived people existed. For example, there is now way a head lamp for camping needs countless profiles to do a good job lighting your way while camping, yet to find the head lamps which don't require purchasing all those unnecessary features which clog the otherwise no-mess convenient usage of headlamps before them, you have to search and sometimes even purchase the product only to get home and find out the thing has programs. That's right.... programs, for a head lamp. That just reeks of the people who like to tinker with computers thinking they need to put their finger in every pie. I am using this computer to get the message out, sure.... they can be helpful, but without all this programming of everything, I wouldn't need to do it.
More specifically, how do you log in to "my admin account"? How would they know their admin password? You see, as a low-level computer user myself, I understood "Christopher's" question immediately. I'm still looking for the simplest description of each step needed without some acronym tripping me up. Sometimes it takes hours to figure out the advice of how to solve a problem which we've already spent too much time.
So is there a question in there?
The forum is an imperfect communications channel, as often the person asking the question leaves out useful important information, and and because the volunteers often have a real-job the turn around time can be long, so they guess at what is desired, and if they are lucky, it is the correct answer. Or the person asking the question has to come back and clarify the question, filling in the blanks. Then it may turn out that the user is using an Apple Airport Extreme, Express, or Time Capsule (keeping to the subject matter of this thread; but the question could be about any subject matter). It is also possible the person with the question will come back and say it is the device that their ISP gave them, or something they got at a local electronics store or mail-order. Then it is another round of questions to find out the make and model of the WiFi device because even in the same manufacture, the instructions for configuring them changes from model to model (at least Apple's are consistent).
In any event somethings the volunteer gets lucky, and somethings they do not. Sometimes they have spare time from their job, spouse, kids, yard work, snow removal, etc... to do the research to find the detailed step by step information the person asking the question needs, and sometimes they have just the general problem solving procedure, and need to leave the details up to the person asking the question, so sometimes, they have given enough of a correct hint that another volunteer can pick up the slack.
Now if you have a specific question we can help you with, you could add it as a reply to this old thread, or you could start a new thread specific to your question.