Why are all of my artists/albums/playlists in random order after using iTunes Match?

I enabled iTunes match some months ago. I have almost everythign uploaded or matched from my library. But when I open the music app on my phone all of the artists are in seemingly random order. This is not an issue with the sort order naming in the meta data. I have no idea what is causing it. The artists, albums, everything is completely out of order. Furthermore, a lot of the songs are completley misslabeled. I will try to play a Death Cab For Cutie song for instance and it starts playing kanye west.


Is there any way to completely redo my iTunes Match? I can't seem to figure it out and I'm tired of a service that I am paying for giving me very little performance.

Posted on Mar 16, 2012 5:35 PM

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1 reply

Mar 16, 2012 8:35 PM in response to Justin Paulson

If you have AppleCare on your iPhone then call Apple, it's baically the only way you will get help on that front. Tell them about the issues. After a little while of trouble shooting they should pass you to a senior technician.


What trouble shooting have you done?


If you haven't done so already, Apple will request you to do it while they have you on the phone. Also, do not restore from a backup, set it up as a new device.

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Why are all of my artists/albums/playlists in random order after using iTunes Match?

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