Previous 1 2 Next 17 Replies Latest reply: Mar 5, 2013 9:54 AM by Amr Hassan
jsml Level 1 (15 points)

I got the new iPad (aka iPad 3) at 1pm today. It's 10pm and it's already frozen twice -- both times while it was locked. The screen was still kind of "on" (I could tell some blue or black was activated and not quite off all the way). I had to reset both times.


Is anyone else experiencing similar problems?

iPad (3rd generation) Wi-Fi, iOS 5.1
  • Tgara Level 4 (3,545 points)

    What did you do to cause it to freeze up?

  • jsml Level 1 (15 points)

    Well, as far as I know, nothing. I've been trying to figure out something with messages and it's on a 2-minute lock, so I am using it often and unlocking it often. It just froze again, third time 10:43pm.


    I just keep going into Settings and Messages and that's it, and it will freeze. I think 2 out of the 3 times, it has frozen when I've tried to unlock it...the slide graphic button wouldn't slide.


    EDIT: FOURTH TIME, while typing this message, I was waiting for it to re-set. I just tried to unlock again after re-starting and the "Slide to Unlock" button is frozen again! My prediction is that it will go into the dark blue screen again...Yikes.

  • jmarrs4689 Level 1 (5 points)

    Try to Restore as New: It may need the software reinstalled as new. It may have been a factory install glitch.

  • jsml Level 1 (15 points)

    Update: it's now done this 6 times total, even after both a restore from back-up and a restore as new with apps synced. The apps syncing might been the issue. Have restored from new with no apps syncing. Will see how this goes, now. Going to Genius Bar tomorrow afternoon.

  • Rysz Level 6 (8,132 points)

    Try to Reset your device:

    Press and hold both the Sleep/Wake button and the Home button for at least ten seconds, until the Apple logo appears (ignore the Slide to Power Off option that shows up first).
    If that does not help, do a Restore. It's in the user guide.
  • jsml Level 1 (15 points)

    Uh, yeah, I've done that each time...see my original post. I've had to reset after each of the 6 occurrences.

  • xinvisionx Level 1 (5 points)

    I had similar issues. My iPad 3 was freezing and not fully syncing items. I spent hours resetting, restoring, deleting backups, and on different computers. Funny thing, my wife's iPad 3 was fine. I eventually called Apple and FedEx'd the iPad back to them for a refund. And promptly visited BestBuy which luckily had just received stock and has shown no issues that the previous iPad did.


    Cliffs: Replace your iPad. It's defective.

  • jsml Level 1 (15 points)

    Thanks for the info. The first two times I restored it, I wanted to see if it would work without restoring as new. I restored it from new and since then, it's been a day I think, and it has not yet frozen! So, I think it has been fixed. I will certainly be on guard while the warranty is still valid. I cancelled my Genius Bar appointment since it was no longer happening. I'll post again if it comes back, which I hope it doesn't!

  • jsml Level 1 (15 points)

    EDIT: The iPad has gone completely psycho. We're talking blue screen of death, crazy half blue screen of death, then a whole lot of freezing, freezing in a dark screen that caused overheating, more freezing after that. Lots of re-setting attempts. Did get it back on long enough to back it up (whether or not that ends up being a good idea to restore).


    Genius appt tomorrow morning. Really hoping I get a replacement ASAP. Very sad about it!

  • xinvisionx Level 1 (5 points)

    Good luck and update how it goes!

  • Chrisper Level 1 (60 points)

    Be nice but don't ask them for a replacement tell them nicely that you want a replacement because you don't feel comfortable with all you've been through.  Remember be nice but tell don't ask for a replacement, tell them.

  • bessy45 Level 1 (0 points)

    I just got my new iPad 3 today, and mine also freezes up when I turn it on.  I can't get past the start up to do anything!!  Quite disappointed as I've had to wait at UPS to pick it up and to get home and find it's not working is pretty sad!!!

  • Defad Level 1 (0 points)

    Last month i got a new ipad 2. It worked fine for 10 days then it started to show the same problems as yours. I would really really appreciate it if someone can provide me with a solution (if any).

    Note that i did all the common stuff like major resetting it, restoring it,...  it simply FREEZE.


    I heard the ipad 3 has a heating problem, it freezes in hot weather. Any idea ?

  • Guezcoast Level 1 (0 points)

    Hi, am having similar problems. Black,blue,vertical stripes on screen and suden shutdowns will recharging. Yesterday all my apps disapear when i finaly turn it on. Wish i could send pics and vids to apple i took with my 4s. Anyways i will return soon to walmart before 15 day period. Had lots of fun playin mc3 on retina screen for the times it did work. If my second purchase has same problem i wont mess with ipad 3. Realy like its gaming potential.

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