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The New iPad will not sync all photo's

I picked up the new iPad yesterday at the Apple store and am having a problem getting it to sync all of my photo library.


Im using iTunes on Windows 7 to sync the "My Pictures" folder to the iPad.


It will sync some but not all of the folders in the "My Pictures". I have deleted the "iPod Photo Cache" folder, that did not help.


I have 2 iPhones and 2 older iPad 1's which sync the photo's just fine.

iPad (3rd generation) Wi-Fi + 4G (VZ), iOS 5.1

Posted on Mar 17, 2012 8:41 AM

Reply
501 replies

May 23, 2012 7:04 AM in response to meerderideen

It wouldn't surprise me if it took a new iTunes &/or iOS 6 to fix it, but who knows when these will come out. A New iTunes could come out next week for all we know.


You just have to think about this logically. Whilst it's very frustrating having a device that doesn't work as it should if there was a simple fix that they could release now do you honestly think a company like Apple wouldn't release it? Whilst there's Apple bashers, scare mongerers and conspiracy theorists out there, it just doesn't make any sense that Apple would delay a fix for there biggest software and one of their biggest selling products any longer than necessary. The fix is obviously very difficult to sort. Don't forget Apple have some of the best programmers in the world working for them. Apple do not want a faulty product any more than the consumers.

May 26, 2012 8:23 AM in response to MarkBaja

after tens of attempts to sync I managed to sync all my folders but one and based on a suggestion from a posting I reduced the resolution to max 3000 pix and it worked. We certainly shouldn'tr have to do this but at least you can sync and wait till Apple a) admits there is a bug and b) fixes it

BTW I can't believe they aren't aware of the problem....they just don't admit it when you talk with the techs.

May 26, 2012 1:27 PM in response to MMeador

So does this all explain why when I scroll through my albums on my new iPad there is a stutter after a few lines and then it just jams? Its like the iPad can't handle scrolling down past more than two lines of album covers before jamming up.ni scroll through the albums on my original iPad and it's totally fine... so where's all this extra power then?!


Oh sorry and yes I'm having the syncing problem. I tried to sync over 30 photographs tonight and about 18 made it. So I kept removing one or two from the sync folder and then re-syncing. After doing this a few times I think they are all on. To me this is pathetic, the whole reason why I pay a premium is so I get a better product. Something that saves me time and works every time.


To be honest I'm starting to lose trust in my iPad. I drop the photos into the folder, make a brew and bam it's done... or that's the way I remember it. These days everything is a hassle. I've also noticed the thumbnails in albums and iPhoto are not matching.


Cheers for everyone's posts on this thread, very informative and at least I know I'm not on my todd :)

May 27, 2012 5:12 PM in response to MerlinUK

At last, someone else that is having problems with the album art as well as photo's, I was beginning to think it was just me.

I can't agree with you more re trusting your iPad, in fact I think it goes further for me, I believe Apple are breaching the trust of there customers (present & future). In a way it is comparable to a company trading whilst insolvent. They are deliberately concealing that there product is faulty and continuing to sell it for full price on a buyer beware basis.

It is imoral at best and dishonest in my opinion.

Apple, you have breached the trust of all current and future iPad 3 owners/purchasers and I hope it comes back to haunt you.

In fact the negative aspects of my Apple experience ar starting to mount up:

- no flash support

- no SD card,

- no photo sync

- no folders in photo's. In fact no folders anywhere.

- album art issues

- dishonest staff (What problem, never heard of it)

- perfectly good equipment rendered prematurely obsolete by software upgrades (both iOS & APP store) long before the item is worn out. eg. My iPod Touch gen1 can't use any new APP's (or the APP's i once had) because Apple insist on making iTunes the funnel for all devices to comunicate through. Aparrantly you simply can't own devices with substantially different iOS's because the don't provide a method to manage them. Buyer beware again.


I was initially loving my Apple gear, now I'm afraid the whole experience has become somewhat tarnished & I'm rethinking my affiliation with this somewhat disappointing company. I think it might be time for a refund.


Sorry about the long winded whinge but this has got to the point of ridiculous. You're all running around trying to solve a problem that apparently doesn't exist for a company that apparently doesn't care on a device that only 2.3 years ago didn't exist and that now we apparently can't do without. And why? If I had the answer I'd share it, perhaps we can open another thread on the philosophy of greed & stupidity because personally I think this thread has been done to death & there is still no solution in sight!

May 29, 2012 11:21 PM in response to MMeador

Well, I intend to take my old iPad into the Apple shop tmro with my new one and show them the thumbnails that show one picture but then the main picture displays another. The other thing I want to show then is the sever slow down on the albums page which as stated doesn't slow down on the iPad 1!


I suspect this is due to the thumbnails being huge as one person said, this would make sense. But why can't apple just sort this and make them smaller? Seems such an obvious and easy problem to sort.

May 30, 2012 7:58 PM in response to MerlinUK

Hi all....been googling on this topic and haven't found much. I noticed when I recently synced to ITunes that my Other space was at 3.5GB. I have a 32gb Ipad3. I thought that was extremely large as many articles on the Internet said it should be at a gig or less. So I did a full restore and Other went from 3.5 to 3.1. I downloaded disk aid to see if I could tell what was going on. When I navigate to the PhotoData/Thumbnails folder, I have files like 158x158.ithmb, 240x240.ithmb, etc. that total to 2.5gb. The total size of the actual Photos section of my ITunes is about 3.6GB which is accurate as I compared it to my picture folder size in Windows 7.


What are these .ithmb files and how do they relate to my Photos? I deleted them but when I resync they total back up to 2.5 GB again. So I have 3.5gb of real Photos and 2.5gb of these thumbnail files??? Is there a way to get these smaller? Is 2.5gb right for that size of a photos directory? Help!

May 31, 2012 12:39 AM in response to rpap0602

Heya,


Well from what other people have posted these thumbnails may be a big part of the problem. A good few pages back in this discussion people have said the the thumbnails for the new iPad are huge compared to the other versions. I'm not sure why this is but from what I'm seeing it makes sense.


I know the new iPad is far more powerful than iPad 1 and 2 but if the thumbnails are massive it would explain why the albums screen was stuttering and jamming after a few lines.


So for me I've got an almost unusable albums page, thumbnails and pictures not corresponding, duplicate pictures (so some don't display at all) and photographs not syncing. For a photographer who bought the iPad largely to use as a tool for his hobby this is hugely disappointing and again I have to stress to Apple, where is the support?


These kind of problems should not appear on such a high profile and expensive device.

May 31, 2012 1:36 AM in response to MMeador

I bought my first Apple product ... iPad 3 ... on Monday.


I have downloaded photos into GoodReader, & organised them within folders within GoodReader. No problems, apart from the tedium of downloading one folders worth at a time, rather than the whole lot in one go.


A nice feature of GoodReader is that you can password protect the program, or individual folders or files.


I cannot find how to search this thread, so apologies if the above has already been posted.

May 31, 2012 3:57 AM in response to MerlinUK

I had same issue with iPad 3. There are over 6,000 pictures on it to sync so doing this one by one stuff that everyone is discussing wasn't going to work for me. After a few aborted attempts, the following steps worked (as long as you have all your pictures on your PC):


In iTunes:

Uncheck Sync Photos in the Phots tab

Then Sync (it will tell you it's deleting all photos)

When Sync is complete, the only photos left on the iPad should be on the Camera Roll

On your PC, in the folder where all your pictures are, delete the iPhoto Cache folder as per all the instructions in other posts

Check Sync Photos and select the appropriate folder to sync photos from

Sync again


This put all my photos back in their proper folders and in order, no more jumbled albums.

May 31, 2012 11:17 AM in response to cariocababy

Ok Cario thanks for the tip, I'll give it a whirl tonight. Does this solve the problem for future photographs added to the iPad or just the current set?


I get the impression the problem is built into iPhoto so it will crop up again but I will give it a go. I assume the stuttering on my albums page will be the same but I'm hoping they sort these thumbnails up soon.


Cheers

The New iPad will not sync all photo's

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