iPad 3rd gen photos won't sync

Hi everyone,

I've been following this thread for a while. I have 2 clients affected by this issue. Like many others on the thread they share:

iPad 3

Windows 7 64bit

Large photo collections

Size of photos is often over 3000 res width or height

Workaround detailed earlier in the thread works - resize all photos so that both dimensions are below 3000. Obviously for my customers, this was not a desired workaround.

Steve above is not correct (at least for my 2 customers). In both cases I attempted to sync a few hundred photos after starting in a fresh location. Whenever large resolution photos were involved, sync hanged, then looked completed, but photos did not sync. As everyone else describes. In addition, once photos were resized smaller, size of collection had no bearing - sync works fine for both customers after batch resize, even though both customers have photo collections plus 10k in number. Also both could and can succesfully sync photo collections with their iPad 2 or iPad.

I realize the thread has others entering who do not meet the above specifications, and who therefore feel they "solved' the problem when they are able to get their photos to sync - but the problem, for my two customers at least and I think for many others here, is the situation described above.

It's definitely a bug, I'm following this thread so hopefully I'll know when Apple fixes it. Whether this is a bug with the iPad3 firmware or the iTunes software? Who knows? I just know 2 people that will be very happy when it's fixed! :-)

Assorted:

BRAVO on the clear (temporary) solution.

As you may or may not know, Apple does not officially read these discussions.

It's more likely Apple will get this fixed sooner if you'd post the bug & solution directly to Apple at:

http://www.apple.com/feedback/itunesapp.html

I can't believe Apple isn't aware of this bug......if they aren't then I'm really worried

They most likely know that some people are having problems but it's difficult unless properly documented to tell the difference between user error/enviorment specific issues and a true bug.

Unfortunately, most people don't report problems to Apple. If enough people complain to Apple via feedback, you'll see a fix MUCH faster.

The prime reason for my suggestion "assorted" (see above) has done some concrete testing, which leads me to believe, that he's at least isolated the source of the problem -- this could speed up developement of a patch.

FYI: There are two primary things Apple pays attention to User reports at the feedback URL, and reports coming from there Developers site (free to join by the way). Unfortunately not many Windows users are members of the developer community, and folks here spend huge amount of time reading 13 page threads (myself included), rather than pestering Apple directly.

I suggest that we all formally report the bug on the Apple iPad feedback page:

http://www.apple.com/feedback/ipad.html

Just found a workaround until a fix comes out.

Make a new folder somewhere other than your library -- desktop for example

Copy your picture directories you wish to push to the Ipad to the new directory

DO NOT tell Windows this is now your picture location for your library

Split folders with more than 400 pictures into multiple folders

Connect Ipad and synch to this new location.

You may want to do this a few folders at a time to be safe.

Pain in the butt, but it seems to work.

You may also want to kill programs running in the background of your Ipad. -- Hit home key twice quickly, kill all the programs running -- it won't delete them. This could free up a lot of resources.

Give it a try.

Thanks to "Assorted" for this information. As said earlier, I've been struggling with this for several months, and I had not considered photo size.

"Assorted's" listed profile:

iPad 3

Windows 7 64bit

Large photo collections

Size of photos is often over 3000 res width or height

My profile:

iPad 1

Windows XP SP3

Large photo collections

Size of photos is often over 3000 res width or height

Given what "Assorted" docuimented, I suspect that in reducing my collection size, I moved out of a collection of larger photos - it's so much fun trying to narrow in on a bug without the support of the developers :-/. Given my wife and I use two different cameras, that's entirely possible.

Whatever the issue is, it looks like it's been there a while. Agree with previous posts that recommend that findings are reported to Apple feedback if they do not monitor these message boards.

"Assorted" seems to be right on the mark. As I was changing the number of photos synced from 800 --> 1000, I just happened to be going into directories that had photos that were > 3000 resolution. Given his experience, I expect photo size is in fact the issue.

As Johnpop suggests, let's get this reported to apple via http://www.apple.com/feedback/ipad.html

Thanks,

Here is the solution for my issue on the photo syncing problem

Ensure that you are syncing the device with the computer with which you normally sync photos.

Within iTunes, select the device, then select the Photos pane and turn off Photo syncing.

Sync your device.

Important: This will remove all synced photos from your device.

Disconnect your device and update to the latest version of iTunes.

Find the iPod cache folder - Remove your iPod photo cache.

Connect your device to iTunes.

Select the device, then select the Photos pane and turn on Photo syncing.

Sync your device.

I just bought a new Ipad 4 32GB and could not sync my photos. A tried everything but couldnt get it to sync. I cant believe Apple would release a product with such a major bug! I returned it today and got an Ipad 2 64GB for the same money. Shame on you Apple!

iTunes 10.6.3 released today. Does it fix our problem?

http://9to5mac.com/2012/06/11/apple-releases-itunes-10-6-3-with-ios-6-beta-compa tiblity/#vanilla_comments

Oops. The iTunes update was for Mac only.

I actually think this solved it!!! I downloaded Version 10.6.3.25 for Windows 64. I am 3600 pictures in of the final 5460 that would never sync before. I will assume the remainer will all download properly as I have never gotten past 1 or 2 photo until today. Finally!

Btw, the update doesn't show on the iTunes "check for updates feature", you need to go to apple website and download it.

Thanks. Found the update and problem seems solved.

Except that I just tried to use iTunes 10.6 to sync my photo collection from my Win7 64-bit laptop to my shiny new iPad 64Gb.

It took all night (11 hours) to transfer just 5Gb of photos, and it just so happens that most of my photos are in a My Photos sub-folder of My Pictures.

This morning I found all 17,000 of My Photos in just one album on the iPad - the sync only seems to go "one folder deep".

What a pile of donkey droppings! My last Apple product was a Mac SE in the '80's - at this rate the iPad will be appearing on eBay any time now.