5 Replies Latest reply: Mar 17, 2012 2:43 PM by modular747
Eric Lamont Level 1 (75 points)

Ok, I am about at the end of my pitiful rope.


My wife and I both have iPhones (mine is a 4, hers a 4s).  iMessage has worked flawlessly between us since she got her iPhone.  However, after clearing all my conversations, any time I try to start a new one with her it is sent as text message.  In fact, when starting the new conversation and choosing a contact, it lists her twice.  Once with her mobile number (not showing the iMessage icon) and again with her email address (showing the icon).  What the what?! 


Buddy of mine on ATT, with iPhone 4?  iMessage works perfectly.  He shows up once with mobile number and iMessage icon. 


Brother on Verizon?  Same as my buddy.


Brother's wife, on Verizon?  Doesnt show iMessage icon and goes as text.




  • modular747 Level 6 (18,730 points)

    For iMessage to work, it has to be enabled in settings on both phones (Settings > Messages > iMessage > On).  Is your sister-in-law's phone iMessage enabled?


    If your wife shows up twice in Contacts, someone created 2 separate contacts entries.  If your wife's phone isn't set to receive iMessage at a phone number, but is for email, sending to a number will go as SMS.


    Settings > Messages > Receive At > sign out of Apple ID to receive iMessage only via phone number (and show number in "from")

  • omardroubi Level 1 (95 points)

    Go to settings, messages and put "Send as SMS" to OFF.


    By the way, all iPhone users should have iOS 5 and iMessage set as On.

  • Eric Lamont Level 1 (75 points)

    Not sure about my sister-in-law's phone.  I havent used iMessage with her before.  My wife's is (or was...) definitely set to ON.  We have used it for a month.  Just all of a sudden everything is text and it doesnt even show iMessage as available when I chat with her.  I will dig in to her settings tonight to see if somehow it got switched to OFF. 


    About her email and phone both showing up when I search contacts to start new chat...  She is only listed once.  That one listing has both email and phone in it, as do many others.  However she's the only one I have seen so far show up twice like that.


    Also, I did a hard reboot of my phone.  iMessage now doesnt even show available on her email address like it did before.  Sigh.  Theres been some weird juju going on with this phone since i got it as a replacement in Feb.  Like sometimes I will be watching a movie, pause it, and when I click the headphone clicker to start it again it actually starts playing my iPod music, leaving the movie paused.  Weird stuff like that.

  • Eric Lamont Level 1 (75 points)

    Why would you want to set Send as SMS off?


    Will check her settings tonight to see if somehow it got switched to OFF for iMessage, but it was working fine til last night.



  • modular747 Level 6 (18,730 points)

    "hard" reboot, "hard" reset - no such thing in iPhone terminology, and only confuses noobies.  "Hard" vs "Soft" restarts, reset, reboots are obslolete (1980s) PC terms


    See the User Guide, Appendix B: for iOS troubleshooting steps.


    Theres been some weird juju going on with this phone since i got it as a replacement in Feb.

    If all else fails, try one of these: