1 67 68 69 70 71 Previous Next 1,477 Replies Latest reply: Jul 11, 2014 1:51 AM by Xxxyz721 Go to original post
  • 1,020. Re: Poor wifi reception on new iPad
    myhand Level 1 Level 1 (0 points)
  • 1,021. Re: Poor wifi reception on new iPad
    It_caveman Level 1 Level 1 (0 points)

    I as well as many others have posted explains of testing many time isnthe previousosts on this same thread. Theosts are still there and the results are as well. The times, distances, signal levels bands tested etc. etc. I hav e now axe to grind here. I have provided my text results I this thread. You have your opinion and I have mine. You think it's software I think it's hardware. Believe what you will but I the interm pleaseost your test results as I have to substantiate your thoughts. If I have over looked your test results inapploigize but please point me to them so I can review. Like I said it will be just opinions all said and done until Apple decides to make a statement. My results and man others are already here.

  • 1,022. Re: Poor wifi reception on new iPad
    ViktorCode Level 1 Level 1 (10 points)

    From Anand's site: "Apple hides the WiFi antenna behind the speaker grille at the bottom of the tablet" – another confirmation of death grip spot from the video.

     

    Also, Anand mentions WiFi chip model upgrade in the new iPad. New chip means new power management scheme which might explain the troubles people have, but I still have a hard time passing this as a software only issue. If hardware is the same then all new iPads would show the same results when unpacked and activated.

  • 1,023. Re: Poor wifi reception on new iPad
    It_caveman Level 1 Level 1 (0 points)

    My point as stated. Than you.

  • 1,024. Re: Poor wifi reception on new iPad
    PhilMan99 Level 1 Level 1 (0 points)

    MoonRun wrote:

     

    I thought I would share my experience.

     

    I ran some tests using the speedtest app and got the following results:

     

    Location 1: Same Floor 10m From Router

    The New iPad: 8.00 Mbps

    iPhone 3GS: 15.17 Mbps

     

    Location 2: 1 Storey Up 25m From Router

    The New iPad: 3.00 Mbps

    iPhone 3GS: 14.50 Mbps

     

    I brought my iPad to the Apple Store and the Apple employee did a quick test by connecting to the Apple Store WiFi with my iPad and a iPad from the store and loaded apple.com on both of them to see if they loaded the site at the same speed. My iPad was a bit faster. He stated he could not load the speedtest app on the store's iPad. I had no back-up and was unprepared, so I politely thanked him for his time and left.

     

    I went home and performed the two tests again and took a photo of the results of the iPad vs. the iPhone 3GS. I brought these to the store along with a print out of a page from this thread. Apple agreed to replace my iPad but said that this would be the only time they would replace it due to a minor WiFi issue. I performed the tests again with the Replacement "The New iPad." Results below:

     

    Location 1: Same Floor 10m From Router

    Replacement "The New iPad": 17.24 Mbps

     

    Location 2: 1 Storey Up 25m From Router

    Replacement "The New iPad": 16.71 Mbps

    Minor?!  More than a 100% difference in the best case (location 1)?  More than a 500% difference in the worst case (location 2)?

     

    Minor?!  Perhaps the Apple employee that called this a "minor" issue would care to undergo a similar "minor" salary adjustment (down), for the good of Apple.

     

    BTW, except for typical wireless problems (allowing for channel-selection issues with neighbors, etc.), I usually get around 22Mbs on the 2.4GHz band in my equivalent of your "location 1".

  • 1,025. Re: Poor wifi reception on new iPad
    pogle1 Level 1 Level 1 (0 points)

    Update on my experience from earlier posts here on this thread..

     

    I have had a Support ticket open since 3/23 and have had numerous emails between me and an Apple Senior advisor in Cupertino. We had been awaiting comments from Engineering on my original iPad case (iPad3, poor signal, varied by orientation/death grip concept).  This is the reply I received last night:

     

    "Thank you so much for all your patients on this case, Engineering has stated Please keep in mind that all wireless devices are affected by attenuation to some degree.  It is usually accentuated by holding the device in a specific way or touching it in a specific location.  Regardless, we would not expect attenuation to significantly impact normal wireless performance of the device. also states educate the customer about normal attenuation, and recommend that they hold the device in a manner that does not affect the signal."

     

    So this seems to be the public spin Apple is putting on it for now, given the small percentage, relatively, of complaints vs. sales...

     

    BTW.. "Patients" was the actual spelling in the email.. maybe a Freudian slip as I do indeed feel like a "patient"...  though patience is getting a little thin.. sigh...

     

    My current iPad3 (a 64Gb LTE model and the sixth one since 3/16) has a serial number starting with DMPH9Z...  I'm not clear how to interpret week of mfg..

  • 1,026. Re: Poor wifi reception on new iPad
    PhilMan99 Level 1 Level 1 (0 points)

    You can lookup info from serial number here (week, manufacturing-line, etc.): http://www.chipmunk.nl/klantenservice/applemodel.html

  • 1,027. Re: Poor wifi reception on new iPad
    Gat0r Level 1 Level 1 (55 points)

    I just tried this and have no issues with wifi.  Mine has had no problems from day 1.  At home or away from home.  Just went outside and it still works fine and maintains connectivity with full bars.

  • 1,028. Re: Poor wifi reception on new iPad
    Davo_white Level 1 Level 1 (0 points)

    I'm having the same problems and the people on the phone and at the store acted like they've never heard of it before.  I routinely get 2 to 3 times the speed on my iPad Gen 1 as opposed to the new 64 GB Verizon iPad 3.  I also had some battery issues.  I called Apple, they eventually told me to replace it, so I went to Apple last night.

     

    Went home to Wifi and tested the new Ipad 3 vs my Ipad 1.  Result - 12 mbps for Ipad1 - 3.2 mbps for ipad3

     

    I THOUGHT the wifi was supposed to be better - they were adding antenna or something, right?  I skipped the iPad 2 - but now thinking I should go back in and get some money back and just get a iPad 2 instead and not deal with all the glitches of the 3.

  • 1,029. Re: Poor wifi reception on new iPad
    Drathbun Level 1 Level 1 (0 points)

    Since I performed the Network Reset suggested by the article in MacWorld, I have had ZERO issues. My Wi-Fi is strong, even in my workplace where all the dropouts were occuring and I've experienced not a single dropout. So far, this fix seems to be working.

     

    Settings > General > Reset > Reset Network Settings, CONFIRM, Reboot.

  • 1,030. Re: Poor wifi reception on new iPad
    lamarchemj Level 1 Level 1 (0 points)

         We are on our third IPAD as the first two were confirmed to have Wi-fi Issues by Bestbuy.  Our hope was that the replacement model would be better coming from a different lot but is actually seems to be even worse!  We can duplicate the following fairly consistently while holding (with hand on right lower corner) the unit in landscape mode with headset jack to right:

     

    1) Unreliable connection (drops frequently).

    2) The "Death Grip"

    3) Sporadic bandwidth (3Mbs-> 20Mbs download results from same location).  

     

        The apple Techs are playing dumb in attempt to cover up the problem.  After calling multiple stores and the hotline, their response was scripted as "I was not aware that there were problems with the New IPAD Wi-fi".    Really Apple, do you live in a bubble which blocks out all news?  The kicker is when one Tech's recommend that I "downgrade" my security settings. We tried that along with all the other recommended access point settings (changing channels, disabling 50hz option, and trying all security protocols) and no luck, even after swapping out the access point. However, 802.11 is a standard and one should not have to configure something just for Apple. I bit my tung while on the phone with the tech who said wireless security was not important as Apple's excuse for not enabling FLASH is "security".

     

    The following websites also confirm problem:

    http://www.pcworld.com/article/253427/ipad_wifi_issues_may_be_fault_of_power_man agement.html

    http://9to5mac.com/2012/04/04/apple-investigating-new-ipad-wifi-issues-tells-app lecare-to-replace-affected-units/

    http://www.cbsnews.com/8301-501465_162-57409808-501465/apple-may-investigate-new -ipad-wi-fi-issues/ http://www.zdnet.com/blog/mobile-news/ipad-wi-fi-problems-anatomy-of-a-released- defect/7381

    http://www.eweek.com/c/a/Mobile-and-Wireless/New-iPad-WiFi-Tests-Confirm-Consist ent-Connection-Failures-879582/ https://discussions.apple.com/thread/3812929?start=960&tstart=0  

     

      At least six other PC based products on our network have had no wifi problems over the last 4 years. Our current observation is simple..... This thing is a piece of junk and my two dell laptops from 2007 are far superior in performance and reliability; they have never dropped a connection and my guest's have never had a problem with their computers on our network as well.   We plan on bringing this unit back for a full refund unless Apple addresses the problem within 30 days. Hopefully the new Asus Transformer Infinity comes out before then.

     

    New IPAD 3 Wi-FI problems present, Apple has done nothing to fix!

  • 1,031. Re: Poor wifi reception on new iPad
    lamarchemj Level 1 Level 1 (0 points)

    Tried it and the fix was only temporary in nature!

  • 1,032. Re: Poor wifi reception on new iPad
    geralddarden Level 1 Level 1 (0 points)

    I have a 16GB WiFi iPad and am experiecing the same issues as well. It appears as though Apple is capturing iPads with WiFi issues and offering replacements at Apple stores.

  • 1,033. Re: Poor wifi reception on new iPad
    lamarchemj Level 1 Level 1 (0 points)

      We are on our third IPAD as the first two were confirmed to have Wi-fi Issues by Bestbuy.  Our hope was that the replacement model would be better coming from a different lot but is actually seems to be even worse!  We can duplicate the following fairly consistently while holding (with hand on right lower corner) the unit in landscape mode with headset jack to right:

     

    1) Unreliable connection (drops frequently).

    2) The "Death Grip"

    3) Sporadic bandwidth (3Mbs-> 20Mbs download results from same location).  

     

       We had the same problem with the apple Techs.  After calling multiple stores and the hotline, their response was scripted as "I was not aware that there were problems with the New IPAD Wi-fi".  They are playing dumb and are obviously trying to cover up the problem.  Really Apple, do you live in a bubble which blocks out all news?  The kicker is when one Tech's recommend that I "downgrade" my security settings. We tried that along with all the other recommended access point settings (changing channels, disabling 50hz option, and trying all security protocols) and no luck, even after swapping out the access point. However, 802.11 is a standard and one should not have to configure something just for Apple. I bit my tung while on the phone with the tech who said wireless security was not important as Apple's excuse for not enabling FLASH is "security".

     

    The following websites also confirm problem:

    http://www.pcworld.com/article/253427/ipad_wifi_issues_may_be_fault_of_power_man agement.html

    http://9to5mac.com/2012/04/04/apple-investigating-new-ipad-wifi-issues-tells-app lecare-to-replace-affected-units/

    http://www.cbsnews.com/8301-501465_162-57409808-501465/apple-may-investigate-new -ipad-wi-fi-issues/

    http://www.zdnet.com/blog/mobile-news/ipad-wi-fi-problems-anatomy-of-a-released- defect/7381

    http://www.eweek.com/c/a/Mobile-and-Wireless/New-iPad-WiFi-Tests-Confirm-Consist ent-Connection-Failures-879582/ https://discussions.apple.com/thread/3812929?start=960&tstart=0  

     

    Six other PC based products on our network have had no Wi-fi problems over the last 4 years. Our current observation is simple..... This thing is a piece of junk and my two dell laptops from 2007 are far superior in performance and reliability; they have never dropped a connection and my guest's have never had a problem with their computers on our network as well.   We plan on bringing this unit back for a full refund unless Apple addresses the problem within 30 days. Hopefully the new Asus Transformer Infinity comes out before then.

  • 1,034. Re: Poor wifi reception on new iPad
    sic77 Level 1 Level 1 (0 points)

    I've been following this post for some time now. When people refer to frequently dropping connection is this happening with a strong WiFi signal? In my experience my ipad shows a strong signal everywhere in my house but would occasionally lose Internet connection even when it shows full bars. This normally happens when I'm streaming movies and is very intermittent.

     

    So far I've put this down to router issues and I've recently upgraded to an Airport extreme to see if it makes any difference. I'll post my findings if anyone is interested. Anyone else experiencing similar issues?

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