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  • 1,470. Re: Poor wifi reception on new iPad
    Christian Greenberg Level 1 Level 1 (25 points)

    e.alghamdi wrote:

     

    If you didn't fix your problem yet .. Then you should know that Apple store sell you a new fake used device. I had the same problem last year .. I took my device to there office and the told me your device has signal but it is week .. They ask my to up date it and delete some apps. Unfortunately the home button now is not working and the warrantee expired. I bought the button from eBay and when I open the device I realize that this device had been open before and missing some screws. How that could happen, I bought it as a new device from Apple store. Surprisingly, it was missing the WiFi antenna, which I'm going to order it today from eBay.

     

    My small advice to you .. Go Samsung .. 

     

    If you make such outrageous claims, would you please NAME the Apple Store you bought that particular "used" device from and the date? I am sure you still have the receipt somewhere.

    I am sorry but I don't believe you a word, especially after the Go Samsung comment at the end of your post.

  • 1,471. Re: Poor wifi reception on new iPad
    e.alghamdi Level 1 Level 1 (0 points)

    I bought it from Apple store at Pacific Center, Vancouver, BC. Canada.

     

    And my advice was because I took the device to apple store and they didn't help me until the warranty expired and after the warranty expired by one day I went to them again for the same problem they ask me to pay 300$ to change the device.

    I was really disappointed.

  • 1,472. Re: Poor wifi reception on new iPad
    RE750 Level 1 Level 1 (0 points)

    I lost track of this thread awhile ago.

     

    An update on my situation; I finally took my ipad5 to the Apple store in Potland, Oregon, and after doing a full reset and restore, gave me a new ipad, which has been working well ever since.

    That was about 3 months ago.

  • 1,473. Re: Poor wifi reception on new iPad
    paddyp1672 Level 1 Level 1 (0 points)

    I have had similar issues on an ipad3 64Gb.  Poor wi-fi signal when outside the room that the router is located. Only two bars in the same room.  New fibre optic router with latest software.  Also checked on two different networks.  Did a side by side test with an ipad 2 (which managed to get a perfect signal in the same location).

     

    Did a hard network reset - no effect. 

    Did a full system restore - setting up as a new ipad - no effect.


    Looks like it will have to go back for a service.

  • 1,474. Re: Poor wifi reception on new iPad
    paddyp1672 Level 1 Level 1 (0 points)

    Customer service have been excellent so far I have to admit.

  • 1,475. Re: Poor wifi reception on new iPad
    RE750 Level 1 Level 1 (0 points)

    My last comment on this subject was in August. It's now Jan 11, 2014, and my replacement ipad is still working well.

    Clearly, poor wifi reception issues that won't go away even after a full reset of the ipad indicate a defective ipad.

  • 1,476. Re: Poor wifi reception on new iPad
    CEB20816 Level 1 Level 1 (80 points)

    I had this aggravating problem. Genius bar backed up the iPad and then restored it. Didn't help. Next visit they suggested a reinstall of th OS from scratch.  Not from a back, a fresh install. That solved the problem

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