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All replies
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Helpful answers
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Mar 29, 2012 10:06 AM in response to jcavalieby Sam Katz1,D-Link as a brand of routers are really unreliable in general. I have had trouble configuiring them, and they may require certain special proprietary security options to be turned off. I am not talking about the NAT firewall, but other security protections that are unnecessary and may impede a connection. You may wish to contact D-link support, as we've said, the ipad 3 may use a slightly newer standard of N.
Make sure your firmware is up to date.
Can you connect to it on a laptop not running the software that comes with the D-Link?
I generally do not troubleshoot D-Link routers, I generally replace them, but tech support will know all the ins and outs.
If you turn off encryption (as a troubleshooting mechanism), can you connect?
As I said the TKIP+AES encryption type is necessary to make a connection?
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Mar 29, 2012 10:15 AM in response to stlsteveby Wes1234,Same problem; same issue. Mine with University's wifi or my home wifi (Airport Express). Original iPad maintains a strong connection right next to new iPad, which doesn't
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Mar 29, 2012 10:16 AM in response to Wes1234by Sam Katz1,Can we help?
What issue?
Connection fail?
Connection dropouts?
Connection speed not up to par? (What is the speedtest result?)
Your router, or multiple routers?
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Mar 29, 2012 11:21 AM in response to Sam Katz1by Wes1234,I hope so
Having problems with dropouts and loss of wifi signal on new iPad that don't occur with my iPad1. This happens to me both at home (with my Airport Express) and at work using the University's wifi. Typically signal starts out strong when new iPad is turned on but disappears or becomes so weak that refreshing web pages is extremely slow or does not occur. iPad1 works fine under same circumstances. Problem seems to go away when, at home, I move into the room with the Airport Express. When reception is weak or drops out if I go to Settings, I see the network has been dropped. I have the impression that the signal is improved if I position the iPad so the connector end is uppermost.
These descriptions may not help but it appears to me that the reception is just poorer. Maybe something I just have to live with or use another Airport Express to extend the range of the one I'm presently using, although I understand this drops the speed of the connection.
I can get you speed data this evening if it would help.
WT
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Mar 29, 2012 11:57 AM in response to stlsteveby JR64,Hi, I've just received my iPad3 direct from Apple. Tryoing from my MBA as the new device can't connect to the internet. Spinning circle by my network. Any ideas? All other mac devices work fine including an iPad1 and iPad2
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Mar 29, 2012 12:36 PM in response to jcavalieby jcavalie,Team -
Here is a dump from the speedtest app run on my iPad1 and new iPads. I wish I had run the test a few more times from my original new iPad, but the connections dropped so often I didn't think to keep trying speed tests. I probably should have run more tests with the replacement new iPad on the DIR-655, but after I verified it held connections better, I rushed ahead and updated my network to the AirPort Extremes.
Note that I was having some issues with Comcast and my network on 1/24 and 1/25. Had a really interesting issue there....PG&E was having power issues in my neighborhood, and we were only getting about 102V of service, instead of the normal 120V. My UPSs were all reporting this low power condition and at the same time, I was getting hideous Internet throughput. PG&E fixed the power degradation and Internet performance came back immediately. Something about the low power seems to correlate to degrading Internet performance, but I don't have any specifics on why - either my equipment or Comcasts degraded.
Note that the replacement new iPad is pretty consistently faster than the iPad1 was, even on the best days with the iPad1.
To see the full table width, you'll need to click within this post and scroll sideways.
Date ConnType Lat Lon Download Upload Latency ServerName InternalIp ExternalIp Device Used WAPs Used Known Broadband Issues 3/29/12 0:58 Wifi redacted redacted 38137 26086 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:58 Wifi redacted redacted 38918 27750 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:58 Wifi redacted redacted 38655 23429 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:58 Wifi redacted redacted 40086 26226 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:57 Wifi redacted redacted 15014 24484 19 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:57 Wifi redacted redacted 14562 23300 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:53 Wifi redacted redacted 39118 26694 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:52 Wifi redacted redacted 38938 27709 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:52 Wifi redacted redacted 39386 23256 19 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:51 Wifi redacted redacted 39884 27633 17 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:51 Wifi redacted redacted 40308 22105 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:51 Wifi redacted redacted 39674 26495 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:50 Wifi redacted redacted 38944 25050 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:50 Wifi redacted redacted 39704 26107 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:50 Wifi redacted redacted 38159 25721 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:50 Wifi redacted redacted 37782 26760 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:49 Wifi redacted redacted 37089 23786 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:49 Wifi redacted redacted 35136 16015 19 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:49 Wifi redacted redacted 38399 22511 19 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:49 Wifi redacted redacted 38530 22563 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:48 Wifi redacted redacted 13148 23560 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:48 Wifi redacted redacted 38587 23726 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:48 Wifi redacted redacted 36625 21873 19 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:48 Wifi redacted redacted 34200 20741 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/29/12 0:47 Wifi redacted redacted 32803 20857 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad AirPort Extreme None 3/27/12 22:30 Wifi redacted redacted 38346 24281 18 San Francisco, CA 10.10.10.157 redacted replacement new iPad DLINK DIR-655 None 3/21/12 23:10 Wifi redacted redacted 2699 5376 19 San Francisco, CA 10.10.10.157 redacted first new iPad DLINK DIR-655 None 3/19/12 20:21 Wifi redacted redacted 15947 25595 18 San Francisco, CA 10.10.10.245 redacted first new iPad DLINK DIR-655 None 2/23/12 7:35 Wifi redacted redacted 24112 3300 50 San Francisco, CA 10.20.10.237 redacted iPad1 DLINK DIR-655 None 2/12/12 23:07 Wifi redacted redacted 16713 7082 25 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 None 1/25/12 21:19 Wifi redacted redacted 20138 26716 24 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/25/12 19:51 Wifi redacted redacted 926 10324 53 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/25/12 19:49 Wifi redacted redacted 1145 20915 58 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes 1/25/12 19:48 Wifi redacted redacted 1748 11289 54 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/25/12 19:47 Wifi redacted redacted 1654 12558 53 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/25/12 10:22 Wifi redacted redacted 13369 18028 27 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/25/12 10:21 Wifi redacted redacted 17196 16762 27 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/24/12 22:22 Wifi redacted redacted 3155 26902 35 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes 1/24/12 22:15 Wifi redacted redacted 183 439 44 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes 1/24/12 22:08 Wifi redacted redacted 2994 8377 34 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/24/12 21:46 Wifi redacted redacted 2853 14183 38 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes 1/24/12 21:44 Wifi redacted redacted 1514 1222 49 San Francisco, CA 10.10.10.153 redacted iPad1 DLINK DIR-655 Yes 1/24/12 21:43 Wifi redacted redacted 2338 2553 45 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes 1/24/12 21:40 Wifi redacted redacted 4424 13820 34 San Francisco, CA 10.10.11.152 redacted iPad1 DLINK DIR-825 Yes -
Mar 29, 2012 1:10 PM in response to JR64by It_caveman,Router firmware up to date?
Hidden SSID? Encryption on or off and if it on have ou tried it off or at least different?
Type of router and bands it supports if multi band?
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Mar 29, 2012 9:51 PM in response to stlsteveby abpop,I have had problems with wifi on my new ipad also. I was going tp head to the Mac store tomorrow and demand help, however I noticed I was having similar problems on my Mac. So I called tech support and my cable company, and actually got ahold of a Mac Guy. He was able to reset my router and help me reset my computer. The computer is running much faster and continuously now, so also is my iPad. Thanks cable one and a knowledgable Mac Guy to assist. He had had the same problems with his Macs. I am a happy camper once again.
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Mar 29, 2012 10:00 PM in response to JR64by abpop,Try customer support and your internet service provider! they fixed my problem. I was having problems with both my Mac Desktop and my new ipad. Not both are up and running great. Good luck. I want to shout this from the roof tops. I was so angry and discouraged and ready to go to PC. Glad I had a great CS agent.
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Mar 30, 2012 1:37 AM in response to stlsteveby DonHall,I have had my iPad3 for a couple of weeks now and was so disappointed with it's WiFi connectivity that I bought an Apple Airport Express to extend my WiFi network into the living room. It improved the situation but the iPad still doesn't connect as well as my Netbook and elderly Dell Laptop. I also bought an Apple TV box to mirror the iPad display onto my 42" Panasonic TV. However, the mirrored display lasts about 5 seconds before the connection is dropped. This is my first foray into Apple gear and I was expecting great things after hearing all the Apple hype. Unless this is resolved quickly by Apple, I shall be returning the iPad and Apple TV for a refund under the sale of goods act!
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Mar 30, 2012 3:09 AM in response to DonHallby Loni Berreth,Same here, poor Wi-Fi reception on a new iPad. Now have the router set on 802.11 G only. So far this works the best. (N does not work as well, seems to drop out or just stop like the chips being reset.)
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Mar 30, 2012 3:40 AM in response to abpopby cdbma,abpop, what do you mean by "reset?" Did you take any notes that you can pass along?
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Mar 30, 2012 4:27 AM in response to cdbmaby tomazzzi,I have to reboot my cisco aironet to connect properly everyday with the newipad!!!!!!!!
That ***** !
Ipad 1 2, iphone 3,3gs and 4 are ok
Same problem with the 4s
Do 4s and newipad have a different wifi chip?
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Mar 30, 2012 6:19 AM in response to tomazzziby William Kucharski,So you're upset with Apple, not Cisco?
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Mar 30, 2012 9:41 AM in response to tomazzziby Sam Katz1,Try reserving the ipads IP address in the router in the dhcp reservation table. should fix it. If you are deploying a cisco aironet in the enterprise, you should contact cisco support/contact your installer so that they can figure out what's wrong with the config files.
You may want to post in these forums instead.