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Poor wifi reception on new iPad

406920 Views 1,476 Replies Latest reply: Jan 12, 2014 1:59 PM by CEB20816 RSS
  • ancelfroms Calculating status...
    Currently Being Moderated
    Apr 5, 2012 11:09 AM (in response to NoWiFiiPad)

    NoWiFiiPad needs to call Apple and get service. He is apparently unaware that he is entitled to Appel techical support. He also needs to know that he is talking to other users here and that they cannot solve his problems, emotional or otherwise.

     

    FYI, he WILL do more unproductive kvetching and name calling. 

  • dakine808 Level 1 Level 1 (15 points)
    Currently Being Moderated
    Apr 5, 2012 11:10 AM (in response to stlsteve)

    I must be really lucky, I have never had a problem with my iPad2 and now my iPad3, my wi-fi signal is strong and never dropped even when both iPads are running at the same time on my wi-fi. I have a Cisco Linksys WRT-160N V3 that I bought for under $90 about 3 years ago.

     

    I was thinking about upgrading to a dual band router but think I'll stick with what I have.

     

  • SdpMBBS Calculating status...
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    Apr 5, 2012 11:14 AM (in response to makg)

    Couldn't be further from the case, 60,000 views wont make a dent. The 2011 Macbook Air Wi-Fi thread has way over 100,000 views and they still havent resolved that issue.

  • rbudrick Calculating status...
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    Apr 5, 2012 11:19 AM (in response to stlsteve)

    The wifi issues with iPads have been happening since the first iPad.  In general, they will not connect well to WEP networks.  You will have to use WPA or WPA2.  I know this issue well because I've been going back and forth with it for 4 months.  Believe me, I've researched the bejeezus out of this issue, and I recently had an extremely frustrating experience with Apple over this issue and they outright REFUSED to fix it.

     

    The solution for most folks is to use a higher encryption method.    The supervisor I spoke to after sending my iPad2 in (they simply wiped the thing of it's memory and sent it back overnight...surely they spent zero time on it), said I've done every step I possibly could correctly, but unfortunately, WEP is not supported.  He sent me this article as Apple's official position on the matter:

     

    http://support.apple.com/kb/HT4199

     

    He said I should refer to the security section.

     

    Basically, I have a router and a repeater that ONLY work in WEP to use the repeating function, so I basically bought a $600 paperweight.  I explained the article says NOTHING about WEP being unsupported, only not reccomended.  He quoted the sentence that reads "Note that the use of WEP is not recommended for compatibility, reliability, performance, and security reasons."  He basically stuck to his guns on the word "compatibility."

     

    I have cellphones, several portable and nonportable game systems, several computers, and other devices and NONE have an issue with my setup.  Just the iPad.

     

    So, Apple has known of this issue for ages and they are NOT going to fix it.  Unfortunately, in reading other threads on this, some people have indeed sent their units in and got them back in working order.  However, I was refused repair, with Apple citing "incompatibility."

     

    Horrible, horrible position for them to take.  They need to support and repair their products, not hide behind weak text of generalities..

     

    Apple really needs to start working on how to admit when there's an issue and step up to the bat and take responsibility.  While you're at it Apple, how about giving me a ring and actually offering to repair my iPad?

     

    -Rob

  • ancelfroms Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 11:30 AM (in response to rbudrick)

    dude, get away from WEP. I could sit outside your house and have your WEP password in about 5 minutes.

     

    By not supporting WEP Apple is making wireless more secure. You're correct, they are not lilkey to fix broken WEP.

     

    you can fix your problem for less that $100.  just get 2 cheap n routers. unless you'd rather complain

  • PhilMan99 Calculating status...
    Currently Being Moderated
    Apr 5, 2012 11:25 AM (in response to ancelfroms)

    Yes, I'd go with WPA2 and a *long* network name and a *long* password, with all sorts of cryptic characters!

     

    As for the iPad, it really sounds like there are multiple things going on.  The "death grip" seems to be an issue for some, but basic connectivity seems to be another issue.  WEP could account for some of the basic connectivity issues I've read about.

  • ImQuackers Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 11:28 AM (in response to stlsteve)

    Also having intermittent issues. If I turn the back of the iPad towards the router it seems to help, could just be wishful thinking. Using a 3rd gen Time Capsule.

  • MikeAdamsCT Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 5, 2012 11:36 AM (in response to ancelfroms)

    The suggestion that using  WEP might be relevant is worth checking: how many of the people  having problems are using WEP and how many WPA2? If this really is the cause, then the results should be very clear in a short time.

  • ANGELIC1797 Calculating status...
    Currently Being Moderated
    Apr 5, 2012 11:38 AM (in response to stlsteve)

    I have the Wi-Fi & 4G LTE, yet I am finding some of the same issues.  When I download via Wi-Fi when an app is to big to download via 4G I am finding that it takes a really long time to download & I am constantly having to either tap the app or run another app just to wake it up to continue downloading.  Also I am finding which is really annoying since I pay extra for the 4G data plan sometimes it won't connect even though AT&T is showing they have full connection plus I am able to go on the internet through my phone when my Ipad won't connect.  Also I thought it was supposed to take better pictures, yet every pic I have taken seems really grainy.  I am a little dissapointed right now since I paid a lot of money for this & I don't do that very often!!!

  • PhilMan99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 11:41 AM (in response to stlsteve)

    Using WPA2, with no basic connectivity issues.  Might have the "death grip" issue, though; not sure from memory how I generally hold the iPad.  Will test.

  • lightandmagic Calculating status...
    Currently Being Moderated
    Apr 5, 2012 11:46 AM (in response to PhilMan99)

    I am on my second iPad 3rd generation. The first one only connected occasionally. The new one did not connect at all. I spent over 2 hours to the nework provider who ran tests, performed resets and reissued new user name/password. No luck.

    I then went back to Apple Support and they reset / initialised everything - no luck, no connection. When I tried the first one before the exchange it worked fine in the Apple Store. I am now contemplating hiring a network specialist who quoted me £60 plus, but told me if there was a hardware problem with the iPad and he could not solve the connection, I would still have to pay. I feel a bit stuck now.

  • PhilMan99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 11:51 AM (in response to lightandmagic)

    I thought this link, provided in an earlier post, was pretty-good for checking your configuration: http://support.apple.com/kb/HT4199

  • j-picard Level 1 Level 1 (5 points)
    Currently Being Moderated
    Apr 5, 2012 11:53 AM (in response to PhilMan99)

    PhilMan99 wrote:

     

    This is probably the only forum where "real-world" experience can be made public.

     

    I personally hope Apple "gets this right"; I spent a lot of time selecting among countless alternatives.  If Apple doesn't "make good", though, I'll be going back to Windows & Linux, along with the countless vendors that provide the hardware.  I'm already very "iffy" on this whole "cloud thing" anyway; as it is, I'm still not sure I'm thrilled with the lack of an SD-slot and bunch of mundane (but cheap) software "apps".

     

    The trolls are rolling in like waves here...

     

    There are plenty of other forums - you've just probably been banned by them so now we have to sift through the crud people like you spew to get to the serious posters' legitimate questions.

     

    Mine is perfect, I have no issues - and the same can be said for 99.99% of the others sold.  Whining like a child on a public forum about "going back to Windows" is laughable - so go back already and get off this forum with your trolling BS.  "Lack of an SD slot"...are you like, 12?

  • PhilMan99 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 12:08 PM (in response to j-picard)

    j-picard wrote:

     

    PhilMan99 wrote:

     

    This is probably the only forum where "real-world" experience can be made public.

     

    I personally hope Apple "gets this right"; I spent a lot of time selecting among countless alternatives.  If Apple doesn't "make good", though, I'll be going back to Windows & Linux, along with the countless vendors that provide the hardware.  I'm already very "iffy" on this whole "cloud thing" anyway; as it is, I'm still not sure I'm thrilled with the lack of an SD-slot and bunch of mundane (but cheap) software "apps".

     

    The trolls are rolling in like waves here...

     

    There are plenty of other forums - you've just probably been banned by them so now we have to sift through the crud people like you spew to get to the serious posters' legitimate questions.

     

    Mine is perfect, I have no issues - and the same can be said for 99.99% of the others sold.  Whining like a child on a public forum about "going back to Windows" is laughable - so go back already and get off this forum with your trolling BS.  "Lack of an SD slot"...are you like, 12?

     

    Actually, I'm getting "up there" in years, and might well have forgotten more about IT than you presently know.  Or not; we've never met.  Perhaps you are a seasoned IT professional.  Anyway, I think we both share the desire for the new iPad to be a quality product.

     

    As for being a "troll" or "banned from sites"; nope!  While I do participate in some rather "delicate" political forums, your comment above is the first "flame" I've received in years!  I, for one, don't include a) personal insults, b) profanity or c) make unjustified assumptions in my postings.

     

    I do find your posting encouraging, and hope you are correct that the problem affects only a minority of users.

  • SdpMBBS Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 5, 2012 12:03 PM (in response to j-picard)

    Apple keeps deleting my comments like cowards.

     

    I'm otherwise happy with my products, and wouldnt even think to return them, but now I'm just getting annoyed that they're covering it up.

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