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New Ipad battery not charging.

24592 Views 28 Replies Latest reply: Aug 29, 2013 1:20 PM by geoffreyfromcambridge RSS
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antoinemaz Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 17, 2012 9:43 PM

New Ipad battery not charging. used ipad Dock, laptop, and wall power outlet.

now battery level at 64%

any help please

iPad (3rd generation) Wi-Fi, iOS 5.1
  • Carolyn Samit Level 10 Level 10 (84,125 points)
    Currently Being Moderated
    Mar 17, 2012 9:51 PM (in response to antoinemaz)

    Hi ....

     

    Try resetting your iPad ..

     

    Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.

     

    If that didn't help, tap Settings > General > Reset > Reset All Settings. Then restart the iPad.

     

    Restart your device: Hold the power button until "slide to power off" appears.  Slide to power off.  After it is off, press the power button to turn it back on.

     

    You won't lose any data, apps, photos, etc., as a result of a reset.

     

    iPad: Charging the battery

    What to do if your iPad battery will not charge | MyAppWorld.com

  • courtapple Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2012 9:48 PM (in response to antoinemaz)

    You might be best contacting Apple Support directly via email or phone.

    Make sure everything is plugged in, switched on and no breakages in wires or adapters.

    With the laptop, it won't charge unless you have it turned on (not in Sleep or lid closed).

  • courtapple Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2012 10:07 PM (in response to antoinemaz)

    If you have another Apple device that uses the same 30-pin connector, try using that connector with another device on your laptop and see if the connector is the cause. If this isn't the case, then YES you should take it into a Genuis Bar, or even the shop where you purchased it, and ask about it at either place. Hope this helps.

  • courtapple Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2012 10:07 PM (in response to antoinemaz)

    Also, is it just not charging or is it not connecting to iTunes aswell?

  • courtapple Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2012 10:15 PM (in response to antoinemaz)

    I would get in touch with Apple or your closest Apple Authorized Reseller as soon as you can. Perhaps ask for a refund, replacement, or have it sent away to be fixed at Apple.

  • courtapple Level 1 Level 1 (10 points)
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    Mar 17, 2012 10:19 PM (in response to antoinemaz)

    That's odd.... Guess its just bad luck.

    If it is any help my iPod wouldn't charge on a PC for a while, and it fixed itself.

  • courtapple Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 17, 2012 10:20 PM (in response to antoinemaz)

    antoinemaz wrote:

     

    New Ipad battery not charging.

    When you say New Ipad battery, is it a new iPad (and how long have you had it for), or have you recently had the battery replaced?

  • gwforeman Level 2 Level 2 (410 points)
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    Mar 18, 2012 8:30 AM (in response to antoinemaz)

    It will probably NOT charge off of your computer USB, it requires more juice that the USB port can supply (though mine charges if the iPad is off, just bery slow).  Not sure what DOCK you have, but this could also be the issue.

     

    What you may have is just a bad AC adapter.  Try powering the iPad off, and leave it connected to the computer for a few hours, and see if the battery goes up any at all.  If it does, I suspect the adapter.

  • Chris CA Level 9 Level 9 (73,385 points)
    Currently Being Moderated
    Mar 18, 2012 10:08 AM (in response to antoinemaz)

    antoinemaz wrote:

     

     

    As for charging from laptop USB port, the IPAD charged when connected to a laptop at the Apple store. But connecting to my laptop was no good.( Acer ASPIRE  5740-6378, 3 USB ports connections showed NOT CHARGING)

     

    See this -> http://support.apple.com/kb/HT4049?viewlocale=en_US

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