Currently Being ModeratedMar 19, 2012 12:17 PM (in response to Matt Savino)
I suspect the Developer Forums would be a better bet for a question of this kind.
Currently Being ModeratedMar 19, 2012 12:44 PM (in response to turingtest2)
Thanks, for some reason I was thinking I needed a dev license to post there. But I guess not?
Currently Being ModeratedMar 19, 2012 1:01 PM (in response to Matt Savino)
Not the development-oriented forum here in the Communities, no. The form Apple runs elsewhere that is dedicated to developers does require membership in Apple's developer program.
The problem appears in the iPad with iOS 5.1 as well. The URL launches the iTunes app rather than the App Store app, so the connection can't be made. Try this instead:
(note that it's "app", without the "s", not "apps"). That works on my iPad.
Currently Being ModeratedMar 19, 2012 2:15 PM (in response to varjak paw)
Thanks Varjak, I tried using 'app' instead of 'apps' but I am still seeing the same result. itunes launches, but stays on the page I had previously opened instead of showing our app. The app store behaves exactly the same if I try to launch it using itms-apps://itunes.com/apps/directv
Currently Being ModeratedMar 19, 2012 2:22 PM (in response to Matt Savino)
Which app is it using, the iTunes app or the App Store app? When I used your former URL, my iPad would launch the iTunes App and then just spin. With the URL format I suggested, it would launch the iTunes app but then correctly switch over to the App Store app. If it's just launching the iTunes app in the iPhone 4S, then it would seem to be a bug in iOS 5.x for the iPhone 4S, though I can't say with certainty. I presume you've tried resetting and restoring the iPhone and then using the URL format I suggested?
Currently Being ModeratedMar 19, 2012 2:33 PM (in response to varjak paw)
Either iTunes or the App Store. I have tried all the different types of links:
The problem is not that it's launching iTunes or the App Store. The problem is that when either of them launch they just stay on the most recent page they had opened, and don't go to the Directv app. If I kill either of them, then lauch, they go to the app as expected. But if they are already running they just stay on the most recent page.
It's definitely only a problem on iPhone 4S. Our iPhone 4 running iOS 5.01 does not have the problem. We have several 4S test phones and all of them show the problem.
Currently Being ModeratedMar 19, 2012 2:37 PM (in response to Matt Savino)
Btw is something wrong with itunes or the app store right now? Both seem incredibly slow to load the app page when we launch it this way - but then after like a minute or more the app page will show up.
Currently Being ModeratedMar 19, 2012 2:52 PM (in response to Matt Savino)
Could be a bug in iOS 5.x for the iPhone 4S, then, unless it's a glitch in the iTunes Store (see below). Report it via Apple's Bug Reporter.
As to the iTunes Store performance, it's being bang fast for me, but it can be different in different parts of the world. Apple uses a distributed server network (it used to be Akamai though I'm not sure it still is), so performance can be find in most of the world but poor in certain areas. It's also possible the glitch your experiencing with your links, at least the direct one using the app ID number, could be due to such an issue.
Currently Being ModeratedMar 19, 2012 3:02 PM (in response to varjak paw)
Well for some strange reason our 4S running 5.1 seems to work fine now. But the 4S running 5.01 is still having the problem. I'm starting to think that the weirdness is not in the phone but in a flaky connection with itunes to get the app data. It seems we get different results all the time using the exact same code on the same devices.
Currently Being ModeratedMar 19, 2012 3:06 PM (in response to Matt Savino)
Yep, it could well be on the back end. Others have reported performance problems with the iTunes Store, so there may be a corruption or server issue that's affecting your area. You might want to just table the issue until tomorrow and see if the problem persists and if so report it to Apple.