Well, I'm back and have learned a lot through this experience, even to the point where I can say, I'm glad it happened. I learned many "tech" things, but maybe even more about the human operating system - that still plays a pretty big role behind all the other systems here....
Sam wrote, "Let us know how we can help you obtain support" above. And I guess for me, I just had to plunge in and not give up until I felt understood....
So, I just was lucky enough to be able to take about 2 more hours today to get up to speed on really nothing more technical than simply how to use support resources.
Most of what I learned was about how inexperienced I am in the art of....asking for help...
Because apple devices are so intuitive I really haven't had to ask for much help with them. Plus I'm so stubborn and proud that it kind of kills me to admit I even need "support"! ; ) Not a good combination of circumstances, especially considering how complicated my goals at this time really are...
In a way I'm glad this whole kerfuffle happened. I have now totally "made-up" with Apple and the relationship is back on track. ; )
Don't know if I should say their names, but I had a wonderful phone experience today with AppleCare this morning, including getting to a manager (without even asking!), who even went one step further to confirm his opinion via a "chat" with 5 other managers. And I suspect he skipped his lunch to do it.
(By this way, and back on topic of this thread, all this care wasn't just in regards to this particular celluar connectivity problem, but a larger challenge involving multiple devices, international travel, att, sim cards, etc!) And - it - is - now ----- resolved. Yay!!!!
I do wonder however, how ordinary folks with a life and a job (which I do not currently have) can possibly make the time to do this stuff!?
So thanks to all who have taken their time to create this "supportive" community.