scholarwilliams

Q: The new iPad constantly losing cellular data connnection

My new iPad (3rd gen), 4G (AT&T) cannot seem to maintain a cellular data connection.  The AT&T signal meter is still there (and shows 3 bars), but the "4G" disappears, and I get a "could not activate the cellular data network" error.  I know it's not my location because it happens both at work and at home, and because my iPhone 4S and 1st gen iPad don't have the problem.  I have already toggled cellular data on and off, restarted the iPad, reset network settings, and restarted again.  No luck.  Each time I restart, the connection works for about 30 seconds, and I can check my email, but then it immediately goes out again. Has anyone else had this problem? 

iPad, iOS 5.1

Posted on Mar 19, 2012 1:50 PM

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Q: The new iPad constantly losing cellular data connnection

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  • by CalvinBaank,

    CalvinBaank CalvinBaank Apr 11, 2012 3:44 AM in response to CalvinBaank
    Level 1 (4 points)
    iPhone
    Apr 11, 2012 3:44 AM in response to CalvinBaank

    Fyi a repoter from a tech site reported while writing his story about 3g problems threads where disappering / bring deleted from this forum

  • by jodyfanning,

    jodyfanning jodyfanning Apr 11, 2012 4:30 AM in response to CalvinBaank
    Level 1 (0 points)
    Apr 11, 2012 4:30 AM in response to CalvinBaank

    I have been following three threads here about this for the last few days, all three are still here, although only two are in active use. I haven't even seen any other threads about this problem.

  • by frank____,

    frank____ frank____ Apr 11, 2012 4:44 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 11, 2012 4:44 AM in response to scholarwilliams

    Feedback from Germany:

     

    Phone support told me it's not a hardware problem. They are working on a software fix (together with all carriers), currently the problem isn't solved.

     

    A quick solution (besides waiting for the fix) COULD be a new SIM card from your provider. I will try that.

  • by owen-b,

    owen-b owen-b Apr 11, 2012 5:04 AM in response to scholarwilliams
    Level 1 (5 points)
    Apr 11, 2012 5:04 AM in response to scholarwilliams

    Exact same issue as the original poster here. Am on the UK O2 network. Randomly stops serving me the net even though it says it can see it according to the bars at the top.

  • by CalvinBaank,

    CalvinBaank CalvinBaank Apr 11, 2012 5:06 AM in response to frank____
    Level 1 (4 points)
    iPhone
    Apr 11, 2012 5:06 AM in response to frank____

    tried new sim card in my ipad too

  • by trift,

    trift trift Apr 11, 2012 5:44 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 11, 2012 5:44 AM in response to scholarwilliams

    Hi,

    exactly the same problem for me in Sweden. Bought the new iPad in USA and it worked perfect here in Sweden for the first week. Now in most cases I have to reboot to get 3G connection. Telia as provider. Serialnr: DMPHxxx. Have an iPad1 with no problems...

  • by owen-b,

    owen-b owen-b Apr 11, 2012 6:32 AM in response to frank____
    Level 1 (5 points)
    Apr 11, 2012 6:32 AM in response to frank____

    Apple just offered me a replacement iPad if I take it in this weekend, and if trying a new sim card doesn't work. I doubt a sim card will make any difference as this problem is clearly a worldwide issue - are the worlds sim cards suddenly all error prone? - and I'm thinking a replacement iPad won't solve it either...

  • by owen-b,

    owen-b owen-b Apr 11, 2012 6:37 AM in response to CalvinBaank
    Level 1 (5 points)
    Apr 11, 2012 6:37 AM in response to CalvinBaank

    In response to the question does anyone have 3G working outside the US on a non-US network sim, yes. I do. I think it's clear we all do - just sporadically.

  • by IwI1969,

    IwI1969 IwI1969 Apr 11, 2012 7:48 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 11, 2012 7:48 AM in response to scholarwilliams

    Same problem here on Rogers LTE in Canada. I have an Ipad 3, 32 G+4G

  • by CalvinBaank,

    CalvinBaank CalvinBaank Apr 11, 2012 8:26 AM in response to IwI1969
    Level 1 (4 points)
    iPhone
    Apr 11, 2012 8:26 AM in response to IwI1969

    okay my stranger issue then dropping 3g.

    Networks -uniqa(suriname) GSM/UMTS

                   -telesur(suriname) GSM/UMTS

                   -Digicel(suriname) GSM only

     

    Ipad 3:

    ATT roaming sim card goes on uniqa 3g without problems(takes about 1 min, ipad 2 10 seconds)

    Uniqa's sim card doesn't go on 3g only edge

    Telesur sim card show "no service"

     

    Ipad 2:

    ATT roaming sum card goes uniqa 3g withing 5 seconds

    Uniqa sim card goes directly on 3g

    Telesur sim card show edge or 3g

  • by Skip Dodson,

    Skip Dodson Skip Dodson Apr 11, 2012 9:21 AM in response to scholarwilliams
    Level 1 (5 points)
    Apr 11, 2012 9:21 AM in response to scholarwilliams

    Turning off LTE solves the problem for us. Here is our experience to date:

     

    Our New iPad (32GB, WiFi, +4G for AT&T) arrived April 4th via FedEx. Set up went fine, restored from iCloud backup of Original iPad.  WiFi worked fine, but couldn't get a cellular data connection. Took it to Apple Store Columbus, OH. They ran a diagnostic program and replaced it with a new model, serial # DMPH... I don't recall the serial # of the first unit.

     

    We have experienced the problem of retaining the cellular connection for the last week. Called Apple Care today. The CSR said he had been there 17 months and said this was the first he had heard of the problem. I expressed surprise and said there were several discussion boards with many posts on the issue over the last three weeks.

     

    He suggested resetting the Network Settings. I said that didn't work. The connection gets restored temporally, but seems to drop when switching towers. We get the same results by restarting the iPad. He suggested talking to a Genius.

     

    So I took the time to read the ten pages of posts to this thread to get more info. Turning off LTE solves the problem for us.

     

    I plan to stop by the Apple Store and make another incident report to keep them aware of the issue.

  • by OlMat,

    OlMat OlMat Apr 11, 2012 9:39 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 11, 2012 9:39 AM in response to scholarwilliams

    I have a new ipad observed similar problems with the 3G network!

    I have to reload ipad several times a day! The operator "MegaFon", Moscow, Russia.

  • by jodyfanning,

    jodyfanning jodyfanning Apr 11, 2012 11:08 AM in response to Skip Dodson
    Level 1 (0 points)
    Apr 11, 2012 11:08 AM in response to Skip Dodson

    Looks like there are two slightly different problems (maybe related).

     

    In the rest of the world we can't get 3G to work at all after using WiFi without a reboot. And in the US there seems to be some more limited problem with LTE. Of course the rest of us don't have LTE to switch off at all.

  • by Keisari,

    Keisari Keisari Apr 11, 2012 11:34 AM in response to scholarwilliams
    Level 1 (4 points)
    Apr 11, 2012 11:34 AM in response to scholarwilliams

    Same problems here in Finland with different carriers. Can´t get 3G to work after WiFi. Only way to make it work is either by shutting iPad off or reseting internet settings. Sometimes, even though 3G is working, iPad tells that "no internet connection" or something similar. Hopefully we get something in return...Smartcovers?

  • by susanshire,

    susanshire susanshire Apr 11, 2012 12:15 PM in response to jodyfanning
    Level 1 (0 points)
    Apr 11, 2012 12:15 PM in response to jodyfanning

    Same problem in Denver with my AT&T 64GB device. My husband and I each bought the same model. His works fine but download speeds continue to be subpar. In addition to the suggested fixes, I swapped out for a new sim card but no success. Returned the unit and am patiently waiting up 1-2 weeks for a Verizon enabled iPad.

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