scholarwilliams

Q: The new iPad constantly losing cellular data connnection

My new iPad (3rd gen), 4G (AT&T) cannot seem to maintain a cellular data connection.  The AT&T signal meter is still there (and shows 3 bars), but the "4G" disappears, and I get a "could not activate the cellular data network" error.  I know it's not my location because it happens both at work and at home, and because my iPhone 4S and 1st gen iPad don't have the problem.  I have already toggled cellular data on and off, restarted the iPad, reset network settings, and restarted again.  No luck.  Each time I restart, the connection works for about 30 seconds, and I can check my email, but then it immediately goes out again. Has anyone else had this problem? 

iPad, iOS 5.1

Posted on Mar 19, 2012 1:50 PM

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Q: The new iPad constantly losing cellular data connnection

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  • by Tubalcain7358,

    Tubalcain7358 Tubalcain7358 May 10, 2012 12:24 PM in response to FazerWiz
    Level 1 (0 points)
    May 10, 2012 12:24 PM in response to FazerWiz

    Fazerwiz, have you had any more problems? I got it again this morning so still wondering if the DLXH serial number batches had more than just firmware issues. Has anyone else with this serial number had a recurrence of this prob since downloading IOS 5.1.1

     

    I am set to get a replacement this weekend and wonder if it is the right move

  • by Chris F.,

    Chris F. Chris F. May 10, 2012 12:40 PM in response to Tubalcain7358
    Level 1 (10 points)
    May 10, 2012 12:40 PM in response to Tubalcain7358

    I replaced my iPad3 two days before the new iOS came out (to which I updated).

     

    In Switzerland (Swisscom carrier) I had not any issues since, neither before the iOs update nor after. 

     

    Problem: I don't know if the new HW (DLXH) or the SW solved it. I recommend giving the HW replacement a try. Apple's communication on this issue is so super bad and unprofessional (it's simply a joke) that I would try any path. What can you lose?

     

    Regards, 

     

    Chris from Switzerland

  • by Chris F.,

    Chris F. Chris F. May 10, 2012 12:40 PM in response to scholarwilliams
    Level 1 (10 points)
    May 10, 2012 12:40 PM in response to scholarwilliams

    I replaced my iPad3 two days before the new iOS came out (to which I updated).

     

    In Switzerland (Swisscom carrier) I had not any issues since, neither before the iOs update nor after. 

     

    Problem: I don't know if the new HW (DLXH) or the SW solved it. I recommend giving the HW replacement a try. Apple's communication on this issue is so super bad and unprofessional (it's simply a joke) that I would try any path. What can you lose?

     

    Regards, 

     

    Chris from Switzerland

  • by Tubalcain7358,

    Tubalcain7358 Tubalcain7358 May 10, 2012 1:04 PM in response to Chris F.
    Level 1 (0 points)
    May 10, 2012 1:04 PM in response to Chris F.

    Thanks Chris, that's my plan but would like to know what everyone else's experience has been

  • by ultrakyo,

    ultrakyo ultrakyo May 10, 2012 6:08 PM in response to Tubalcain7358
    Level 1 (0 points)
    May 10, 2012 6:08 PM in response to Tubalcain7358

    I have DLXH and the iOS update has solved the issue. Could it be your carrier? Try network setting reset like some people do.

  • by Orion_lc,

    Orion_lc Orion_lc May 10, 2012 10:14 PM in response to ultrakyo
    Level 1 (0 points)
    May 10, 2012 10:14 PM in response to ultrakyo

    Hi guys,

     

    It's been the third day after I updated OS to 5.1.1 and it's been the longest time that I my iPad 3G connectivity survived without the need of resetting. It used to be just slightly longer than a day.

     

    My device serial number also starts with DLXH.

     

    I can even see the movement between 2G and 3G networks. It used to be that the device always indicated 3G connectivity was there, but in actual fact, I wasn't able to connect to the web. Now, it can recover by itself without any problem. I guess, it could be also service provider related?

     

    Anyway, I'll continue monitoring this. Keep my fingers crossed...

  • by Dclik43,

    Dclik43 Dclik43 May 11, 2012 1:39 AM in response to scholarwilliams
    Level 1 (0 points)
    May 11, 2012 1:39 AM in response to scholarwilliams

    Hello,

     

    Same probleme in France (with Orange), with ios 5.1 I had 2 o 3 issue for a week.

     

    Since I updated my iPad to 5.1.1 I have 8 or 10 problems for a day, it's going wrong for me.

    On 3G it's Ok, but when it come to 'E' or  'o' the iPad refuse going back to 3G and I have only the operator name or the device always indicated 3G connectivity but I can't connect to the web.

     

    My device serial number also starts with DLXH.

  • by Tubalcain7358,

    Tubalcain7358 Tubalcain7358 May 11, 2012 4:46 AM in response to Tubalcain7358
    Level 1 (0 points)
    May 11, 2012 4:46 AM in response to Tubalcain7358

    Here's a thought, when I did the restore to 5.1.1 I had a Vodafone sim in the device, didn't have any problems but as the Vodafone sim is an expensive way to do it, I swapped in the GiffGaff (O2) and then got a recurrence of the problem. I have since done a factory restore with the GiffGaff sim in place and again since then have had no issue. This is doing my head in! I have a Three sim with me today so will swap that in, run for a while and then swap the GiffGaff back in. If my "it only works with the same sim in as was in place at the time of restore/update" theory is anywhere near then I should encounter probs with the GG sim again, if I do I will try a network settings restore.

     

    Otherwise it's a device replacement on Sunday

  • by DaYShoCk,

    DaYShoCk DaYShoCk May 13, 2012 10:38 AM in response to scholarwilliams
    Level 1 (0 points)
    May 13, 2012 10:38 AM in response to scholarwilliams

    Hi Apple

         I also use The new iPad.I'm living in Thailand.After i updated iOS 5.1.1,the problem about 2g 3g switching is not solve.Pls fixed it again. I think your iOS update did not work for me and many people.

  • by JaggyNsm,

    JaggyNsm JaggyNsm May 13, 2012 11:44 AM in response to DaYShoCk
    Level 1 (0 points)
    May 13, 2012 11:44 AM in response to DaYShoCk

    Same issue in Sri Lanka. DLXH . 5.1.1. Actually made the issure worse. Apple is fast becoming like microsoft and its windows.

  • by Ykthomas,

    Ykthomas Ykthomas May 13, 2012 1:17 PM in response to Richard Garrett
    Level 1 (0 points)
    May 13, 2012 1:17 PM in response to Richard Garrett

    I am having the same exact problem as you! Did you ever fix the problem or get it to work properly?

  • by lgoenka,

    lgoenka lgoenka May 13, 2012 1:40 PM in response to Ykthomas
    Level 1 (0 points)
    May 13, 2012 1:40 PM in response to Ykthomas

    Same here in India also. The new version 5.1.1 does not fix the problem. It's the same still. I think they should have a switching option in network settings between 3G & 4G.

  • by Olegator85,

    Olegator85 Olegator85 May 13, 2012 9:31 PM in response to lgoenka
    Level 1 (0 points)
    May 13, 2012 9:31 PM in response to lgoenka

    Updated to 5.1.1 more than a week ago-since than not a single issue!) switching between 2g & 3g & wi-fi without a problem! Updated without itunes- direct from ipad. Download speed with 3g(carrier Megafon Moscow is up to 10mbit/sec stable).

  • by nickvog,

    nickvog nickvog May 14, 2012 12:54 AM in response to scholarwilliams
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    May 14, 2012 12:54 AM in response to scholarwilliams

    First of all, I must say that when 3G signal gets lost and turn into 2G (the "o" icon) IT REFUSES TO GET BACK INTO 3G, NO MATTER WHERE I AM, EVEN IN A  STRONG 3G AREA!

     

    Experimenting with turning off and back on several device settings (yes, unfortunately, we resort to that, since all else, including the last 5.1.1 firmware, has failed, just to use our device), I found out that in order to have (at least for a while) a 3G signal, I must do as follows:

     

    1) turn off automatic search of the carrier (mine is Vodafone, Greece)... I must select it manually, otherwise any other action is futile, and

     

    2) regularly (when the 3G signal gets lost) turn off the cellular data and watch the carrier icon when all the bars completely disappear THEN TURN BACK ON the "cellular data" setting.

     

    ONLY THIS WAY, finding 3G signal is feasible.

     

    I request that APPLE engineers read this post.. it might be proved useful in order to FIX this bug.

     

    THANK YOU.

  • by kaykrum,

    kaykrum kaykrum May 14, 2012 1:01 AM in response to nickvog
    Level 1 (0 points)
    May 14, 2012 1:01 AM in response to nickvog

    DLXH serial number, up-dated to 5.1.1., carrier is Telekom.de (D1 in Germany) - and everything works without further fiddling. Apparently our good luck...

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