scholarwilliams

Q: The new iPad constantly losing cellular data connnection

My new iPad (3rd gen), 4G (AT&T) cannot seem to maintain a cellular data connection.  The AT&T signal meter is still there (and shows 3 bars), but the "4G" disappears, and I get a "could not activate the cellular data network" error.  I know it's not my location because it happens both at work and at home, and because my iPhone 4S and 1st gen iPad don't have the problem.  I have already toggled cellular data on and off, restarted the iPad, reset network settings, and restarted again.  No luck.  Each time I restart, the connection works for about 30 seconds, and I can check my email, but then it immediately goes out again. Has anyone else had this problem? 

iPad, iOS 5.1

Posted on Mar 19, 2012 1:50 PM

Close

Q: The new iPad constantly losing cellular data connnection

  • All replies
  • Helpful answers

first Previous Page 5 of 41 last Next
  • by FazerWiz,

    FazerWiz FazerWiz Apr 4, 2012 2:37 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 4, 2012 2:37 AM in response to scholarwilliams

    Yes, all European models are without LTE, no option for that. I have seen one post at least where a user had this problem and it was fixed by Apple swapping his iPad - and he was very pleased with the service he got. My new one arrives tomorrow, I'll let you know if I'm lucky and it fixes my problem too. It could be that there are a large batch of units with deffective Globalcomm chips out there and you are just unlucky if you got one (even unluckier if you got one twice!).

     

    I hope that's the case and Apple will quietly swap the defective ones to new ones that they know are from a good batch. Certainly there was no hassle over swapping mine despite the fact that I did have it personalised. I'll post back if the new one works!

  • by NewForce,

    NewForce NewForce Apr 4, 2012 2:49 AM in response to Burkow
    Level 1 (0 points)
    Apr 4, 2012 2:49 AM in response to Burkow

    Burkow addition to your remarks,

    "We can only toggle on/off "Celular network data" - that's all", but most of the time it still not working.

    The 3G data connection will only come back with a reboot/power cycle.

  • by Burkow,

    Burkow Burkow Apr 4, 2012 2:51 AM in response to NewForce
    Level 1 (10 points)
    Apr 4, 2012 2:51 AM in response to NewForce

    @NewForce  I confirm. Forgot to mention this. Thanks.

  • by daniregg,

    daniregg daniregg Apr 4, 2012 2:56 AM in response to Burkow
    Level 1 (0 points)
    Apr 4, 2012 2:56 AM in response to Burkow

    True, same issue, which solution is the correct one?

     

    Sim substitution

    Ipad substitution or

    Software update?

     

    Does apple knows about this problem? Are they working to solve it? Or they can't do anything because is an hardware problem?

  • by Burkow,

    Burkow Burkow Apr 4, 2012 3:01 AM in response to daniregg
    Level 1 (10 points)
    Apr 4, 2012 3:01 AM in response to daniregg

    SIM substitution - I am sure this is not SIM card issue or carrier issue.  Ipad substitution or Software update - both are possible. For me 50/50 possibility it is hardware or software issue.  I am sure Apple now knows about it, but as usually they will fix it quietly in next iOS update (if it is software) or do nothing (if this is hardware).

  • by CalvinBaank,

    CalvinBaank CalvinBaank Apr 4, 2012 4:54 AM in response to Burkow
    Level 1 (4 points)
    iPhone
    Apr 4, 2012 4:54 AM in response to Burkow

    i did tons of testing i hope people can look at the following thread.

     

    https://discussions.apple.com/message/18035088

     

    my question does anybody have 3g working outside the USA with an non att/verizon sim? i posted a thread nobody replied:(

     

    https://discussions.apple.com/message/18034549#18034549

     

    i have 2 options wait for a software fix or send ipad back and get a new att or verizon ipad

  • by FazerWiz,

    FazerWiz FazerWiz Apr 4, 2012 4:10 PM in response to scholarwilliams
    Level 1 (0 points)
    Apr 4, 2012 4:10 PM in response to scholarwilliams

    Well, my brand new iPad arrived - I put in the sim, hopefully, but within 40 mins cellular data stopped working again. I didn't even bother doing a data restore, I just left the iPad as it was directly out of the box (after activation). So this either needs a software fix, or there is a serious hardware problem which will rival antennagate . I really hope there is a software fix!

  • by Miles Cortez,

    Miles Cortez Miles Cortez Apr 4, 2012 4:17 PM in response to scholarwilliams
    Level 1 (0 points)
    Apr 4, 2012 4:17 PM in response to scholarwilliams

    Someone mentioned that the iPad 1 had this issue.  Anyone heard of that?  If so it's even more troubling b/c in my mind that would indicate a hardware issue.  A software issue would likely be resolved and not recur or at least no recur without being caught in beta testing.

     

    Second, When I returned my New iPads March 30th the entry level person at the Apple store seemed to have no idea whatsoever about this issue.  However, when she mentioned it to the manager he seemed to have heard of the issue and said something like "just write the reason down on the return".  I was 1 day past teh 14 day period but I got the sense that they were already aware of this issue.

     

    Just an FYI. 

  • by sir_kw,

    sir_kw sir_kw Apr 4, 2012 7:36 PM in response to Miles Cortez
    Level 1 (0 points)
    Apr 4, 2012 7:36 PM in response to Miles Cortez

    Hi everyone. I'm posting an update. Strangely enough my white iPad 32GB (3rd gen) wifi + 4G (bought at Apple Canada) cellular connection seem to be working more consistently now.  I honestly don't think I did anything special or different from everyone else (toggle cellular on/off, reboot, reset network settings) but seem to be working now for the past 3 days. Signal still always show 1-2 bars on LTE only and 3G at full bars seem a bit slow but it is working at least.

     

    I did manually entered in the LTE APN setting in the settings/cellular/APN section but I've done this before too and didn't work before. Strange it just seem to started working one day on its own?

     

    Somethings for others to try that I might have done:

    - erase all network settings

    - reboot

    - disable wifi and toggle off "ask to join networks"

    - manually enter in the LTE APN setting of your carrier's in APN settings

    - reboot

     

     

    Try those steps in order and see if it works for you.

    Again I don't really know why mine just started working but I'll keep monitoring it in case it stops as I'm not fully convinced yet I'm bug free.

  • by fsousa,

    fsousa fsousa Apr 5, 2012 12:48 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 5, 2012 12:48 AM in response to scholarwilliams

    Same issue here.

    Model: iPad Wi-Fi + 4G 16 GB

    Network provider: TMN from Portugal

  • by Burkow,

    Burkow Burkow Apr 5, 2012 1:56 AM in response to fsousa
    Level 1 (10 points)
    Apr 5, 2012 1:56 AM in response to fsousa

    Check this out:

     

     

    http://www.engadget.com/2012/04/05/new-ipad-wifi-issues/

     

    http://9to5mac.com/2012/04/04/apple-investigating-new-ipad-wifi-issues-tells-app lecare-to-replace-affected-un

     

     

    "The issues appear to affect the WiFi-only model of Apple's latest hardware, with SIM-connected variants apparently safe due to the black antenna panel"

     

    Our issue still is no public!

  • by MLadd,

    MLadd MLadd Apr 5, 2012 2:04 AM in response to Burkow
    Level 3 (701 points)
    iPhone
    Apr 5, 2012 2:04 AM in response to Burkow

    Sure it is. This is a public forum. But if you contact AppleCare, that will do you more good than something posted on 9to5Mac

  • by jodyfanning,

    jodyfanning jodyfanning Apr 5, 2012 6:21 AM in response to MLadd
    Level 1 (0 points)
    Apr 5, 2012 6:21 AM in response to MLadd

    Same issue here. European WiFi + 4G 64GB and Finnish DNA carrier (One of Apple's recommended carriers). 3G works after a reboot, but after using WiFi then 3G just gives an error even though there are 5 bars of signal.

     

    Nothing else works except rebooting.

  • by Kidon0,

    Kidon0 Kidon0 Apr 5, 2012 6:22 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 5, 2012 6:22 AM in response to scholarwilliams

    New iPad 4g 64gb in Singapore on Singtel network.

     

    Very bad connectivity. Disconnects from 3G and wifi often and needs to reboot the iPad or go to airplane mode to restore the connection. Pretty irritated with this on top of the heat issues.

  • by tomton,

    tomton tomton Apr 5, 2012 8:04 AM in response to scholarwilliams
    Level 1 (0 points)
    Apr 5, 2012 8:04 AM in response to scholarwilliams

    Same issue here. European WiFi + 4G 32GB and Italian TIM carrier. 3G works after a reboot, but after using WiFi then 3G just says "unable to activate cellular data". Only rebooting resolves (temporarily) the issue.

    On the other hand, WiFi works always (and everywhere) perfectly.

    Hope this needs only a software fix!

first Previous Page 5 of 41 last Next