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ITunes Quits when opened

1192 Views 20 Replies Latest reply: Jan 20, 2013 12:27 AM by paradise07 RSS
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mntdew_addict Calculating status...
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Mar 19, 2012 1:49 PM

The other day I was going to sync my IPod with my music library using ITunes.  I opened ITunes and it requested I download an update and install which I did.  The program was working correctly.  I had downloaded some new music and saved it to My Music folder and because ITunes doesn’t automatically update it music library based on the changes I made to My Music folder.  I had to manually add the folders. ITunes analyzed the folders and started Determining Gapless Playback Information and it came up with the error window:


"A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."


Now, every time I try to open ITunes it gives me the same error.


What have I tried?


1) I tried restarting the PC.


2) I rolled back to a restore point a couple of days earlier (before glitch and before install of new ITunes) and tried open the program again. Same error;


3) Did a complete uninstall and re-install as per apple website ( - I did the right order of everything, went through and did the verifying that everything is deleted etc. I downloaded the absolute newest ITunes 64 bit for the new install. Still comes up with the error upon startup;


4) As per I have tried doing the "Disable conflicting System Services and Startup Items" and even with almost nothing running, when I start up iTunes, it says that not all components required for operation are available, do you want iTunes to repair... to which I say yes... then it tries to start up ITunes and fails... again.


5) As per this is a copy of the problem report.



Faulting Application Path:      C:\Program Files (x86)\iTunes\iTunes.exe


Problem signature

Problem Event Name: APPCRASH

Application Name:      iTunes.exe

Application Version:

Application Timestamp:          4f56cf56

Fault Module Name:   iTunes.dll

Fault Module Version:  

Fault Module Timestamp:       4f56cf0f

Exception Code:         c0000005

Exception Offset:       001c7a4d

OS Version:    6.1.7601.

Locale ID:       1033

Additional Information 1:      0a9e

Additional Information 2:      0a9e372d3b4ad19135b953a78882e789

Additional Information 3:      0a9e

Additional Information 4:      0a9e372d3b4ad19135b953a78882e789


Extra information about the problem

Bucket ID:                           2871436136

ITunes, Windows 7
  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 19, 2012 2:17 PM (in response to mntdew_addict)

    Fault Module Name:   iTunes.dll

    Fault Module Version:  


    The iTunes.dll result usually indicates a Windows-user-account-specific issue ... but which sort of user-specific issue is open to question. (In context, the point at which the crash first hit might point towards a library file or content file issue, though.)


    Probably the the best way to proceed with it would be to work through the following document:


    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

  • Hies79 Calculating status...
    Currently Being Moderated
    Mar 20, 2012 10:20 AM (in response to mntdew_addict)

    Same problem..


      Gebeurtenisnaam van probleem:          APPCRASH

      Naam van de toepassing:          iTunes.exe

      Versie van toepassing:

      Tijdstempel van toepassing:          4f56cf56

      Naam van foutmodule:          iTunes.dll

      Versie van foutmodule:

      Tijdstempel van foutmodule:          4f56cf0f

      Uitzonderingscode:          c0000005

      Uitzonderingsmarge:          001c7a4d

      Versie van besturingssysteem:          6.1.7601.

      Landinstelling-id:          1043

      Aanvullende informatie 1:          0a9e

      Aanvullende informatie 2:          0a9e372d3b4ad19135b953a78882e789

      Aanvullende informatie 3:          0a9e

      Aanvullende informatie 4:          0a9e372d3b4ad19135b953a78882e789

  • phydough Calculating status...
    Currently Being Moderated
    Mar 22, 2012 7:36 AM (in response to mntdew_addict)

    Im getting the same error.

    Same steps taken but nothing fixes it.

    Im ready to reload my whole laptop just to fix this issue as i NEED itunes for what i do.

    any information would help.


    Problem signature:

      Problem Event Name:    APPCRASH

      Application Name:    iTunes.exe

      Application Version:

      Application Timestamp:    4f56cf56

      Fault Module Name:    iTunes.dll

      Fault Module Version:

      Fault Module Timestamp:    4f56cf0f

      Exception Code:    c0000005

      Exception Offset:    001c7a4d

      OS Version:    6.1.7601.

      Locale ID:    1033

      Additional Information 1:    0a9e

      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:    0a9e

      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

  • Christina701 Calculating status...
    Currently Being Moderated
    Mar 22, 2012 9:33 AM (in response to mntdew_addict)

    Add me to the list having this problem also. I've tried to do everything also listed above plus trying to install as administrator, turning off the Firewalls and antivirus softare plus many more ideas I've seen on a Google search. The program stops when the indicator bar at the top of the application is at 50% while "Accessing the iTunes store".

    Surely there is someone with Apple who knows what the problem is and can take us thru the steps to fix it. HELP us please!!!

  • b noir Level 9 Level 9 (71,990 points)
    Currently Being Moderated
    Mar 22, 2012 6:12 PM (in response to mntdew_addict)

    (Could not find files to delete, Same error) ■Removing iTunes configuration files

    Removing unusable configuration files that iTunes uses can resolve launch issues. See "iTunes for Windows Vista or Windows 7 doesn't open after upgrading" for information.


    Walk us through that one in a bit more detail, please. Was the SC Info folder empty? Or was something different going on?

  • SurkL Calculating status...
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    Mar 22, 2012 6:22 PM (in response to mntdew_addict)

    I am having the same problem. I downloaded the newest version of Itunes, and now as soon as I try to do anything in Itunes I get the "A problem caused the program to stop working correctly.

    Windows will close the program and notify you if a solution is available." error message. I am completely computer illiterate, so all that stuff above means nothing to me. Does anyone have a fix for this that I would understand? Step by step please! Thank you so much in advance!!

  • Christina701 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 23, 2012 9:10 AM (in response to mntdew_addict)

    Well done on this and exactly as I found too. Surely Apple has enough information now to come out with a fix.

  • Hies79 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 24, 2012 7:04 AM (in response to phydough)

    Ok.. It seems that iTunes only crashes when it starts determining gapless playback information..

    If I am quick enough to cancel the process, iTunes does not crash..

  • DoDwork Calculating status...
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    Mar 25, 2012 12:35 PM (in response to mntdew_addict)

    I am having the same problem, I think.  However, mine is user-specific - so when I created a new user account on this danged Vista machine I can get iTunes to open. I then went back to the original user account and tried:

    Remove iTunes Preference files

    Some of the files that iTunes uses to store settings and preferences may be unusable and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:


    • C:\Users\username\AppData\Local\Apple Computer\iTunes
    • C:\Users\username\AppData\Roaming\Apple Computer\iTunes

    I got nowhere with this, the Local folder wouldn't let me make the move. It seemed to get hung up. The Roaming folder move didn't accomplish anything.

    Isn't there some way I can transfer the library to the new user account? Since I can't open iTunes in the original user account I don't know how I'm going to get any of my music or apps.

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