6 Replies Latest reply: Apr 4, 2012 2:31 PM by dgehrke
barkode15 Level 1 Level 1 (0 points)

I've got a question about configurator and VPP codes. The help file for Configurator says you import an app and then import the spreadsheet of codes to authorize the apps.

 

So I purchased 32 copies of an app for the 32 ipads in our cart.

I went into iTunes and redeemed 1 of the codes so that I could download the app.

I imported this app into Configurator.

I sync'd with the 32 iPads.

Configurator says I'm short 1 code, I assume since I used 1 to download the app.

 

So how am I supposed to download the app without using one of the codes or buying an extra copy of the app? It's not a big deal for a .49 app, but if I was spending 9.99 on each app, I don't want to have to buy an extra code just so I can get the app to download. Do I have to redeem in the AppStore on an iPad instead of in iTunes?

 

Has anyone else tried this and had this problem?

 

Thanks for any suggestions


iPad 2
  • gyrhead Level 3 Level 3 (785 points)

    You'll need to use one redemption code to buy the app in iTunes for each AppleID you use, on top of the codes you need for installing the apps on devices.

  • HTEA Level 1 Level 1 (5 points)

    Yes, gyrhead is correct.  In the discussion on this post https://discussions.apple.com/message/17853498#17853498 I explain the process by which you can redeem that extra VPP code in iTunes.

     

    You can also purchase the app using the account with a credit card at the regular price (found that out the hard way before I figured out how to redeem the VPP code instead!)

  • Todd Fernandez Level 2 Level 2 (215 points)

    We are aware of this issue, but don’t have a workaround at this time. Thanks for bringing it to our attention and we’ll take care of it as soon as we can.

  • PSHRSD Level 1 Level 1 (0 points)

    I have also run in to this problem.  Considering how large the denominations are of Volume Vouchers, it's unacceptable to think that we should have to purchase one extra of each paid App we'd like.

     

    I also have run in to a corresponding issue with this.  After I imported my codes and synced up 4 of my 5 iPads, like you said, all 5 of my codes were used because of the one taken by iTunes.  After reading the Configurator instructions, I tried to delete the App from Configurator, re-add it, and re-import my code spreadsheet.  Now for all 5 codes it says "This code has been redeemed" and will not even let me reinstall it on an iPad it was previously "redeemed" on through Configurator.  If I run the 4 iPads that I've already prepared and supervised with Configurator back through, I'll lose this paid App entirely.  Considering it's a $20 App and I'm out $100 total, using Configurator with any paid Apps appears far too risky.  Is there no better way to manage Paid App redemption codes?  Am I missing something?

  • amwinch Level 1 Level 1 (0 points)

    What is going to happen if there is an update on any  apps purchased with volume vouchers? 

    Right now, you have to remove the app and add it again whenever there is an update.

     

    What will happen if an iPad has to be replaced by Apple? Do you have buy another license each time? If so, you have to pay full price for them.

  • dgehrke Level 1 Level 1 (55 points)

    amwinch wrote:

     

    What is going to happen if there is an update on any  apps purchased with volume vouchers? 

    Right now, you have to remove the app and add it again whenever there is an update.

     

    What will happen if an iPad has to be replaced by Apple? Do you have buy another license each time? If so, you have to pay full price for them.

     

    Any idea if they are going to be implementing any sort of feature to allow updating the apps without having to collect the iPad and resintall with the new app version? It's really kind of clunky to have to go out and resync an iPad just to get the latest version of an app.