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MacBook Pro only works in safe mode and freezes in normal mode.

I purchaed my MBP in December 2009. About a month ago, it started to freeze, mostly when I watched videos or movies. As of last week, it started to freeze and become unresponsive.After reseraching this forum, I opened Disk Utility and tried to repair the disk and the permissions. I even installed MACKeeper to see if that would somehow help lol. However, it did not fix the problem. One day I even saw the cirlce with the line in it at the boot screen 😟 .It only functions in safe mode now. It seems to not have any problems when in safe mode. Does anyone have any other ideas?

MacBook Pro, Mac OS X (10.7.3)

Posted on Mar 20, 2012 8:01 AM

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8 replies

Mar 20, 2012 8:30 AM in response to Jerelle

Hi Jerelle ...


You need to uninstall MacKeeper. Uninstalling MacKeeper

It will cause you nothing but problems. This link Community Search: Apple Support Communities shows results from an ASC forum search for MacKeeper. Nothing favorable.



I opened Disk Utility and tried to repair the disk


Since you are running v10.7.3 Lion, in order to repair the startup disk, you need to use Lion Recovery not your install discs.

Mar 20, 2012 10:29 AM in response to Jerelle

Safe mode repairs the disk and disables certain functions, including third party kext files, read more here


https://support.apple.com/kb/HT1564




DO UNISTALL MacKeeper, it's another problem on top of the one you already have.


http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/




So do this:


1: boot into Safe Mode, copy your user files off the machine to a external drive (not timeMachine) and disconnect all drives.


2: Uninstall MacKeeper using the directions at the link.


3: Maintain a Internet connection (stay where you are), write down your AppleID and password


4: Reboot the computer holding the Command and R keys, simply reinstall OS X 10.7 from Apple's servers.


(Note this will replace OS X with a fresh copy, not touch your files or most third party programs)


5: Reboot the machine normally and use Software Update to get current (if it's not already, check)


6: Some of your third party software that installed kext files into OS X will no longer work, you'll need to install these from fresh sources that are fully updated to work with 10.7.3 (caution, not all are) You may have to install from disk, then use safe mode to get in, then download the programs updater, then reboot normally. If software your using isn't desgned to work with 10.7, then don't use it.


7: Install Flash and Silverlight from fresh sources.


http://get.adobe.com/flashplayer/


https://www.microsoft.com/getsilverlight/get-started/install/default.aspx



Free online browser check for outated plug-ins (security issues fixed)


https://www.mozilla.org/en-US/plugincheck/



8: Install Perian for other codecs for Quicktime


http://perian.org/


9: If your problems continue, it may be isolated to that user, create another user in System Preferences > Accounts and log into it, see if your problems persist.


10: You might have a corrupt cache in the problem user, use the free Onyx, ALL maintainence and cleaning aspects and reboot at the end (must)


http://www.titanium.free.fr/


11: If your still having issues in that User that isn't in the new user you created, you may decide to use the Shared Folder on the root level to transfer files between the users, log into the new user, delete the old one, recreate the old user and transfer files back. This trick often works and it preserves your iTunes playlists and other things that take your user name into the pathnames in it's files.

Mar 20, 2012 2:02 PM in response to ds store

So, I believe the problem was with the user. I tried downloading the new version of OSX, but it would let me. I created a new user and everything seems to be working fine. I downloaded the onyx software as well. Can you give me step on how to fix the faulty user profile? I started to verify and repair the files permission.

Mar 20, 2012 4:42 PM in response to Jerelle

Jerelle wrote:


So, I believe the problem was with the user. I tried downloading the new version of OSX, but it would let me. I created a new user and everything seems to be working fine.


Ok, good.



I downloaded the onyx software as well. Can you give me step on how to fix the faulty user profile? I started to verify and repair the files permission.


Ok, verify disk and repair permissions, however I suspect it won't fix anything as you said the issue was isolated to the old user.


Launch Onyx and run the intiial checks, then click the mainatinence tab and run all of those


next click the cleaning tab and check off and run all of those (except the log files, keep those as it may come in handy)


you don't need to reboot until your finished using OnyX, but you must do so or strange things will occur.


once you reboot your caches in the users and OS X will be cleaned out, this can be responsible for glitchy behavior.


log into the problem user and see if your issues continue.


check your Flash and other plugins and update


https://www.mozilla.org/en-US/plugincheck/

Mar 20, 2012 4:55 PM in response to Jerelle

Jerelle wrote:


Can you give me step on how to fix the faulty user profile?


If cleaning the caches and updating the Flash and other plugins didn't fix your issue in that one user, you may have to copy all your old user file folders (music, pictures, movies, documents etc) to the second user using the Shared folder on the root level


(note: if you don't have enough room on the drive for this, use a external drive, not TimeMachine, and copy the files there in addition, as a extra backup)


User uploaded file


The Shared folder can be accessed by any account on the machine, including the second new user.


You shouldn't need to have to copy them again into the second user, but I would do so anyway to have extra copies. You'll need to log into the second user to copy those files into it. No need to change permissions on those files to the new user.


Next when you've got a copy of your data out of the first user and sure of everything, delete the old user, reboot and recreate it again, then log into it and copy your files out of the Shared folder into the new user folders (music, pictures, documents, movies etc) with the same old name (different password is ok) as before.


What this will do is clean out the glitchy or compromised file in the old user, your files that you know are good are returned.

Mar 21, 2012 12:49 PM in response to Jerelle

Jerelle wrote:


The folders within the shared folder are only "Library" and "Adobe". I dont see Itunes or any other folder. I went into the user folder. Clicked on the old, profile and every folder has red circles and it says I dont have permission to see whats inside the folders.


Right because your logged into the NEW user and can't touch the files of the old user.


The reason for the "Shared Folder" is to exchange files between user accounts as they can't access each others files.



Remmeber to make admin users for all these accounts.




Ok, I assume now that you have transferred your old user files into the new user correct?


You should copy your old user files to a external device (regular storage drive, not TimeMachine, then disconnect) in addition to the new user via the Shared Folder, before you delete the old user. Because you need to make triple sure you DON'T permanently remove your old user files when you delete the old user account.


If you log into the old user, copy your files to the external drive, you'll have permissions to view those files, so check that way and with the behavior you did with copying to the Shared folder is the same.



Now in the new user, you transferred the old user files, they have different permissions settings (of the old user naturally) so that's why you can't see the files.


Your next step once you have a copy of the old user files on the external drive and in the Shared Folder, is to log into the new user and delete the old user account, reboot, then recreate the old user account with the same name, then log into it and transfer the old user account files into the new user account with the old name.



If you have done this and getting the red circles, select all those folders and from the Finder menu > Get Info


At the bottom of the Get Info you will see this


User uploaded file

Where you can unlock it using your Admin Password and set the permissions of your user files to Read & Write to yourself.


Next you need to click the spoke wheel and Apply to enclosed items.... so all the files and folders in that main folder get their permissions changed to the new user with the old name.

MacBook Pro only works in safe mode and freezes in normal mode.

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