3 Replies Latest reply: Mar 20, 2012 3:19 PM by Joseph Kriz
HandmadeByAngel Level 1 (0 points)

I purchased a used airport extreme router, model A1034 and need to reset it. It keeps asking for a password, and the previous owner gave me one to try, but it doesn't work. He suggested I try to find out how to reset it here.

  • Bob Timmons Level 10 (98,294 points)

    Perform a Factory Default Reset using this Apple support document:


    Resetting an AirPort Base Station or Time Capsule FAQ



    Setup Manual is here:


    AirPort Express Setup Guide v4.2 (Manual)

  • HandmadeByAngel Level 1 (0 points)

    Thanks! I'll try that.

  • Joseph Kriz Level 5 (5,095 points)

    If you just need to change the password, you can do a "Soft" reset.

    Soft reset

    1. Connect the AirPort Base Station or Time Capsule to power.
    2. Press and hold the reset button with a pen or pencil for 1 full second, then release it. The light (LED) will begin flashing amber, indicating that the AirPort Base Station or Time Capsule is in soft reset mode.
    3. From the AirPort menu bar item, choose the network created by the AirPort Base Station or Time Capsule (the network name does not change).
    4. Open AirPort Utility in Applications > Utilities on a Mac using Mac OS X, and in Start > All Programs > AirPort on a computer using Windows.
    5. Select the AirPort Base Station or Time Capsule and click Continue.
    6. A window indicating that the device has been reset will appear.
    7. Select "Restore the previous settings" and select OK.
    8. Move through subsequent windows to make changes to your passwords or other settings as desired, clicking Continue after each one.
    9. When you have moved through all of the selection windows you will be able to select Update. Click Update to install the new settings.
    10. Click Continue to allow your AirPort Base Station or Time Capsule to restart.
    11. Quit AirPort Utility.

    The device and network services may not be available until the device has restarted.