1 Reply Latest reply: Mar 20, 2012 8:49 PM by wiclee
Akaleus Level 1 Level 1 (0 points)

My iTunes version is


I cannont connect to the iTunes store or any of the update servers.


I've tried many solutions offered on the support forums as well as microsoft's support forums.


My network works fine for everything else... streaming video, playing multiplayer games, browsing web, purchasing products etc...


Any help is much appreciated.


Solutions tried:

Setting LAN to "automatically detect settings"

Clearing my "SSL state"

Flushing my DNS

Changing DNS servers

Restarting router

Configured router to accept iTunes

Resetting all internet explorer settings to default

Creating a new administrator account and using iTunes through it

Disabling all internet security programs

Disabling firewall

Checking the windows hosts file for apple update servers (none are listed, so this is fine I suppose)


Here is the results of my iTunes network diagnostic:

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

Gateway FX6840


QuickTime 7.7.1

FairPlay 1.14.34

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver

CD Driver DLL

Apple Mobile Device

Apple Mobile Device Driver

Bonjour (333.10)

Gracenote SDK

Gracenote MusicID

Gracenote Submit

Gracenote DSP



iTunes Serial Number 002DA95C0382A1D8



Current user is an administrator.

The current local date and time is 2012-03-20 20:48:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Advanced Micro Devices, Inc., ATI Radeon HD 5800 Series

Advanced Micro Devices, Inc., ATI Radeon HD 5700 Series





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device service is currently running.



**** Network Connectivity Tests ****



Network Adapter Information



Adapter Name:          {A1400E23-1018-4CA8-9299-3AAD978A16CB}

Description:          NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter

IP Address:

Subnet Mask:

Default Gateway:

DHCP Enabled:          Yes

DHCP Server:

Lease Obtained:          Tue Mar 20 20:32:18 2012



Lease Expires:          Wed Mar 21 20:32:18 2012



DNS Servers:




Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No



Firewall Information



Windows Firewall is off.



Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2011-12-30 10:25:05.

iTunes, Windows 7
  • wiclee Level 5 Level 5 (6,950 points)

    Reset your winsock.


    Close your iTunes,

    Go to command Prompt -

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store