1 Reply Latest reply: Mar 20, 2012 8:49 PM by wiclee
Akaleus Level 1 Level 1 (0 points)

My iTunes version is 10.6.0.40.

 

I cannont connect to the iTunes store or any of the update servers.

 

I've tried many solutions offered on the support forums as well as microsoft's support forums.

 

My network works fine for everything else... streaming video, playing multiplayer games, browsing web, purchasing products etc...

 

Any help is much appreciated.

 

Solutions tried:

Setting LAN to "automatically detect settings"

Clearing my "SSL state"

Flushing my DNS

Changing DNS servers

Restarting router

Configured router to accept iTunes

Resetting all internet explorer settings to default

Creating a new administrator account and using iTunes through it

Disabling all internet security programs

Disabling firewall

Checking the windows hosts file for apple update servers (none are listed, so this is fine I suppose)

 

Here is the results of my iTunes network diagnostic:

Microsoft Windows 7 x64 Home Premium Edition (Build 7600)

Gateway FX6840

iTunes 10.6.0.40

QuickTime 7.7.1

FairPlay 1.14.34

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver 2.2.0.1

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

 

 

iTunes Serial Number 002DA95C0382A1D8

 

 

Current user is an administrator.

The current local date and time is 2012-03-20 20:48:47.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

 

Video Display Information

 

 

Advanced Micro Devices, Inc., ATI Radeon HD 5800 Series

Advanced Micro Devices, Inc., ATI Radeon HD 5700 Series

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

iPodService 10.6.0.40 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

 

**** Network Connectivity Tests ****

 

 

Network Adapter Information

 

 

Adapter Name:          {A1400E23-1018-4CA8-9299-3AAD978A16CB}

Description:          NETGEAR WNDA3100v2 N600 Wireless Dual Band USB Adapter

IP Address:          192.168.1.152

Subnet Mask:          255.255.255.0

Default Gateway:          192.168.1.254

DHCP Enabled:          Yes

DHCP Server:          192.168.1.254

Lease Obtained:          Tue Mar 20 20:32:18 2012

 

 

Lease Expires:          Wed Mar 21 20:32:18 2012

 

 

DNS Servers:          208.67.222.222

                    208.67.220.220

 

 

Active Connection:          LAN Connection

Connected:          Yes

Online:                    Yes

Using Modem:          No

Using LAN:          Yes

Using Proxy:          No

 

 

Firewall Information

 

 

Windows Firewall is off.

 

 

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

The network connection timed out.

Last successful iTunes Store access was 2011-12-30 10:25:05.


iTunes, Windows 7
  • wiclee Level 5 Level 5 (6,950 points)

    Reset your winsock.

     

    Close your iTunes,

    Go to command Prompt -

    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

    In the "Command Prompt" screen, type in

     

    netsh winsock reset

     

    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.

    Now launch your iTunes and see if it is working now.

     

    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123?viewlocale=en_US