Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I 've had the newest iPad for about one week. Just started using face time..why does face time camera take pixelated pictures? The iSight camera pictures look fine.

I 've had the newest iPad for about one week. Just started using face time..why does face time camera take pixelated pictures? The iSight camera pictures look fine.

iPad (3rd generation) Wi-Fi + 4G

Posted on Mar 20, 2012 9:56 PM

Reply
2 replies

Mar 21, 2012 7:11 AM in response to Kathleenfromks

Kathleenfromks wrote: ...why does face time camera take pixelated pictures? ...


Because something is wrong.


You will need to troubleshoot to find out what needs to be fixed.


One of these suggestions may resolve your trouble.


FaceTime (and other video) quality problems can be caused by problems at either end of the connection. Unless your video callers' FaceTime connections work properly with everyone else but you, both parities to the video call should consider these possibilities.


(1) Restart your iPad and test again. Sometimes a simple restart fixes things.


(2) Use a fast broadband internet connection for best possible FaceTime video.


Broadband speed matters at BOTH ends, so you use something like http://speedtest.net/ to test both ends of your video connections.


Speeds less than 300 Kbps (up and down) at both ends are unlikely to give best results.


(3) Try from a different wi-fi connection.


If the problem is ONLY at your current location, restarting your internet connection may help. Shut down your iPad or turn Airplane Mode "on". Then check your cable connections, restart your modem and wireless access point, reconnect iPad to the wi-fi, and test again.


If the problem remains but ONLY at your current location, there may be a problem with your internet service. Contact your ISP for help.


(4) Always use as much light as possible for best images (including video) from your iPad.


Message was edited by: EZ Jim




iPad2 iOS 5.1    

I 've had the newest iPad for about one week. Just started using face time..why does face time camera take pixelated pictures? The iSight camera pictures look fine.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.