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  • davidm_uk Level 1 Level 1

    I may be imagining it, but this problem doesn't seem as severe as it used to be for me. I only occasionally use 3G, but it's worked the last few times without requiring a restart.



  • inbrand Level 1 Level 1

    Good news that finally Press and some Mobile Providers have started taking this issue serious. It is unbelievably stupid that Apple has decided to ignore and deny this problem. The are following all those ignorant successfull brands that finally suffered from this behaviour (Nokia etc.)


    This is definitely the LAST Apple Product that I buy at the release day. Next time I will wait until they have made sure the product works


    I will return my iPad and even if its just to anoy Apple and let them pay!

  • Smitten Kitten Level 1 Level 1

    You do not get the brand new retail machine like you have purchased will get a store supplied version, they have a supply in store specifically for replacement purposes. No new box, leads, etc.

                                      So make your decision wisely.

    You can hang in and hope for a fix soon! otherwise make your choice for replacement model.

    (Dri) wrote:


    btw, just a check with all those that have gone with a replacement. did you get a replacement new as in new out of a new ipad box casing and all or they are giving you a replacement new that is a re-manufactured set?


    Good question. How can you tell the difference? They're going to replace mine, are they going to give me a remanufactured one?

  • [Dri Level 1 Level 1

    Please, can you elaborate about the "store supplied version"? What's the difference with a brand new one?

    Smitten Kitten wrote:


    You do not get the brand new retail machine like you have purchased will get a store supplied version, they have a supply in store specifically for replacement purposes. No new box, leads, etc.

                                      So make your decision wisely.

    You can hang in and hope for a fix soon! otherwise make your choice for replacement model.

  • inbrand Level 1 Level 1



    I have spoken with the Apple Hotline for the second time (after 2 weeks) and the response was completely different. In the first call they told me they have never heard of this problem...proposing the ususal (bs) stuff.


    Today I haven't even finished to explain, they resoponded: " they know the problem very well. It is the Carrier who has to update it's network and there is nothing that Apple can do at that time. Exchange of device does not make sense. Many Telekom users face the same here in Germany..."


    the problem is known and no longer denied

    somebody is working on it (I hope)

    Apple refuses responsibility and says Telekom Germany has to update

    no dates, no alternatives..just WAIT


    Why do they launch a product that does not even fit to the most popular Network in our Country?

  • stephschad Level 1 Level 1

    So I got a call back from apple care on friday morning.


    After some discussion about what I did myself to solve the problem I was told to go to the apple store in town to exchange my iPad for a new one.


    So in the afternoon I went there and was told that a replacement would not make any difference.

    Only a software or carrier settings update would solve my problem.

    Still inside the apple store I called the apple care hotline again. After some discussions I was connected to a "technical supervisor". This guy confirmed what the apple store guy told me.

    He confirmed that the problem is known to apple and the mobile carriers and that a solution is currently developed.

    He did not have information about a time frame yet.


    Looks like everybody involved is slowly waking up and searching for a solution. Antennagate 2 ;-).

  • kug_gr Level 1 Level 1


    I am using a SIM from Fyve, which is also on the Vodafone net. Without any systematic testing, I would say that it is not much more stable than Telekom. However, there might be differences between VF Websessions and Fyve.


    Is yours still running stable?



  • stephschad Level 1 Level 1



    No it's not stable. After my first positive post my experiences became negative again.

    Not much difference between T-Mobile and Vodafone.


    By the way: The apple store guy told me to try with O2. I said I am not planning to open a SIM card store ;-)

  • guitartabman Level 1 Level 1

    I have captured this problem using Apple's diagnostic profile. I have 750meg's worth of logs that will be uploaded to Apple sometime today.

    My iPad stopped responding on the mobile network at 19:00 27/05/12 and stayed unresponsive until 16:00 28/05/12 until I carried out a reboot.

    During this time I took it in/out of airplane mode, disable the data carrier, selected/unselected automatic connection. I also travelled to and from work so my mobile connect associated to various mobile transmitter stations in the 25 mile trip.

    All of this activity has been captured in the log files that Apple wanted.

  • Memnoch99 Level 1 Level 1

    Same for me in Sweden. Hope Apple can fix it quickly, this is not good...

  • dokie99 Level 1 Level 1

    Surprisingly my DLXH ipad is now working on 3g after multiple network resets on different days and restarts. Havent changed any apn since the start.


    The new problem now is that this ipad does not have that "personal hotspot" or "internet tethering" option. My sim will have to go back to my pocket wifi again.

  • MetaphysicPhil Level 1 Level 1

    I have had all the iPads and been able, up to now, to use my mobile connection without drama. Suddenly the latest one will not connect through its SIMM card. So after spendings loads of time on the phone to Apple care they decided the hardware must be at fault and that I should get a replacement. So off I went 25 miles to Southampton. When I explained what had happened in the shop they replaced it straight away. But the new iPad had the same problem. The Apple Geniuses said it couldn't be anything to do with them. So three or four doors away I went in to speak to o2 the Simm card provider. I explained that I had simply taken my SIMM out of my old iPad and put it in the new one and that it did not seem to be working even on another iPad. Any the o2 guy was convinced there was something amiss with the hard ware and not the SIMM. He even provided a new SIMM ans still same problem. So he walked the short distance to Apple and after chatting to several Geniuses we were still no further forward. They decided to get yet another iPad for me but low and behold the same problem occured. The Geniuses decided it had to be the SIMM card so back to o2. Another SIMM was tried. Same problem. Now the o2 guy heard there was a network problem.


    So I went back to Apple and told them and bought a new T Mobile SIMM card. A day later, and at least three iPads later and four SIMM cards later, I was back to square one. I spent four hours ferrying back and fourth between the Apple and o2 shops and I am still nowhere.


    As I buy all of Apples new equipment for myself and my business partner as soon as it comes out (everything we have is the latest and highest spec) you would think they could have advised me at Apple care that the iPads don't work.

  • inbrand Level 1 Level 1

    it's pretty obvious: Apple has launched a device that does not properly fit to the Mobile Carriers in many markets. Now they play an easy game blaming it's not the device, it's the Telecoms in this world who need to fix that. This is the essence of what the Apple Hotline has told me..




    Let's hope the Providers take Customer Satisfaction more serious and work for a solution.



    I give it one more week before I return the Product

  • inbrand Level 1 Level 1

    one more learning:


    do not exchange the device. Ask them to fix the problem or return your device as it does not do what it promises!

  • Nirvana98109 Level 1 Level 1

    I'm having the same problem. The weird thing is it only happens on certain wifi networks. My airport express causes it, but not my airport extreme. Some commerical hotspot cause it too.


    Turning 3g data off and back on in the ipad settings seems to fix it.

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