Q: iPad 3 Why 3G does not work after being on WiFi
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May 4, 2012 4:08 PMby mazzda,It is obvious there is something wrong with the ipad 3 and it's 3G operation but why is there silence from Apple? Surely in the best interests of the company and it's loyal customer base it would be better for Apple to acknowlege that there is a problem and say they are working on it. Currently I have an ipad 3 that i can't use in a portable situation for my work and that is why I bought the ipad to replace the Macbook Pro. Also I have signed up to a prepaid data plan that is ticking way at my cost with no benefit. Apple needs to act on this situation.
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May 4, 2012 4:28 PMby ondacuantica,I agree, Apple's silence is deafening! I took my iPad in to an Apple store in the US last week and they claimed to know nothing of the problem. They did offer me a replacement though, and didn't even blink when I said that I'd prefer a refund (5 weeks after purchase) and immediately gave me my money back... No questions asked!
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May 5, 2012 12:45 AMby MetaphysicPhil,I think Apple know must know all about it but have taken a view that silence is the least costly option. I have got my money back too as a mobile service was what I needed. There must be lots of people, however, that don't need a mobile service, many new comers to iPad that will think it is just them and their computer unworldlyness, and a vast number that will be put off buying an iPad if the news hit the headlines. A commercial nightmare.
In the meantime users have lost countless time and money.
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May 5, 2012 1:36 AMby inbrand,Yesterday I got confirmation from an Apple Senior Manager that they know the problem, taking it serious and are working on it. It seems that it is more difficult than they thought. Obviously they (again) decided to do this siltently.
Heres what you need to do:
Talk to the hotline (they will tell you the usual stuff: never heard of, reset ect. up to "repair"). Try to stay nice and friendly. Tell them that you kow that it is a know LTE/3G switching problem and insist to talk to a supervisor or a backoffice manager. They will put you through. The manager there will tell you more and put you on a mailing list - so if they know any solution/ have a patch they can inform you (it might be a silent update i.e. you have to do a factory reset otherwise you wont get it). In my case they even provided me with a "real person's" eMail adress. These are also the people you can talk to regarding a refund.
Commercially I understand that Apple tries to avoid to much rumors regarding the "LTEgate"-Problem not to slow down iPad sales. Personally I think that this will not work in times where people are connected via Facebook etc...They will have their second AntennaGate...just a matter of time.....
I will give them another two weeks - in the meantime working in IPhone personal hotspot mode.
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May 5, 2012 1:39 AMby ppatruc,No excuses for Apple, they have to do something ASAP. Meanwhile I can share my experience and how I am getting away with it. I intensively use my iPad 3 every day switching several times from 3G and wifi and vice versa. Sometimes it works and sometimes not, and stops working. My solution is to reset the iPad: pressing together home button and the sleep button until the iPad turns off and the apple logo appears on the screen again. Fortunately iOS is much faster than windows and reboot in less than one minute...and it works! ...as a work around only. I am definitely not satisfied, but at least it works.
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May 5, 2012 1:45 AMby MetaphysicPhil,In the UK if you accept a work around you will loose your rights as a consumer over time. Best to get your money back here and play it safe. It could be a hard ware problem and then you are stuck. You can always start again at a later date with your money in your pocket. I'm making do with my MacBook and watching this space.
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May 5, 2012 3:09 AMby denis_sianto,mazzda wrote:
It is obvious there is something wrong with the ipad 3 and it's 3G operation but why is there silence from Apple? Surely in the best interests of the company and it's loyal customer base it would be better for Apple to acknowlege that there is a problem and say they are working on it. Currently I have an ipad 3 that i can't use in a portable situation for my work and that is why I bought the ipad to replace the Macbook Pro. Also I have signed up to a prepaid data plan that is ticking way at my cost with no benefit. Apple needs to act on this situation.
Silence from Apple ? Who says.
It is obvious apple guys KNEW this problem so well !
The proof : They just deleted two of my previous posted messages yesterday !
My messages were just explaining a possible workaround for this known problem, but that the solution is that you have to tamper with your device a little bit.
Cheers
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May 5, 2012 3:13 AMby Geraintj,Can you post a link to a site or give us a clue? I have no problem tampering with my device if it will fix this problem for me. When I contacted apple a few ago with this now they wanted me to try resetting and full restores, which I knew wouldn't fix it! Until apple posts this as a known problem I can only assume my device will aleays run in this horrible hobbled manor compared to my fab ipad1 (which just always worked!)
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May 5, 2012 7:32 AMby piergigi69,OK.
I quote that ref.
Same problem from Italy. I've done a reset frome Itunes and, if I don't use WIFI, 3G works fine. Once activated WIFI 3G is blocked. Apple seems not hearing and says (with my ticket) that the problem is of the company H3G.
Apple please give us some good newwss..
Thanks.
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