iPad 3rd Generation broken screen

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iPad 3rd Generation broken screen

I had my iPad 3rd generation for less than 24 hours before the screen broke. My wife was using it, put it down and when she came back to use it agaijn the screen was broken (she did not drop it). The glass is broken around the edge in the black area and is about the size of a thumb print which makes me think it may have been just due to the pressure of holding it. Apple will not replace it under warranty

Has anyone else had problems with the the new iPad screen breaking without being dropped or any obvious abuse?

iPad (3rd generation) Wi-Fi + 4G

Posted on Mar 21, 2012 5:29 AM

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Answer 1

Mar 21, 2012 5:44 AM in response to TimBolton

No, no such issue with ANY Apple device I've owned over the last 10+ years.

The breakage you are describing is most likely the result of being dropped, or having something dropped on it. Simply holding it Wouldn't cause it.

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Answer 2

Renergy

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Mar 21, 2012 6:04 AM in response to TimBolton

I am sorry to hear about your damaged iPad. I have never seen this happen without some type of impact.

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Answer 3

Ralph9430

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21,998 points

Mar 21, 2012 7:02 AM in response to TimBolton

Did you purchase AppleCare + for your new iPad? If you did damage like this would be covered with a minimal charge of $49.

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Answer 4

TimBolton Author

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Mar 21, 2012 3:04 PM in response to Kilgore-Trout

I haven't had a problem like this before either and in the family we have a 1st generation and two iPad 2's. The original iPad seems much sturdier and has survived a drop or two without any problems.

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Answer 5

TimBolton Author

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Mar 21, 2012 3:05 PM in response to Ralph9430

I didn't get apple care but iI did purchase using American Express and it looks like they will cover it

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Answer 6

Ralph9430

Level 7

21,998 points

Mar 21, 2012 3:21 PM in response to TimBolton

That's very good. I wouldn't have thought to check will my credit card for this kind of service but many of the better cards offer this. That's very fortunate for you.

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Answer 7

Mar 21, 2012 3:28 PM in response to TimBolton

I too unfortantely had my new iPad dropped. My first one and now the screen is cracked in several places.

***** big time. Tried pleading with apple support seeing how I just got it last friday. But, I was never really good at selling anything.

They did offer apple care. But, I didn't get the apple care and won't be spending money on getting it to repair it. Ah, such is life. I'll be walking around with a broken but usable iPad.

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