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What do I do? I'm from the Philippines and I tried calling the 1800 number but I don't want to pay for charges 😝 Anyway here's what happens. I go through the whole procedure/registration seemlessly but at the end when I click "Submit" it just grays out and nothing happens. No email no confirmation no nothing. I try to do it again and again. Same results. Here's a photo:
MacBook Pro (13-inch Late 2011), Mac OS X (10.7.3)
You can try a different web browser. Or try selecting "Send proof of coverage by mail". If that still doesn't work, you'll need to call the Apple support number and ask to speak with someone in AppleCare plan administration.
Regards.
You can try a different web browser. Or try selecting "Send proof of coverage by mail". If that still doesn't work, you'll need to call the Apple support number and ask to speak with someone in AppleCare plan administration.
Regards.
As a start I would check to see if the registration made it in even though this screen got hung up. Go to Check Your Service and Support Coverage
If the AppleCare registrtion shows up then I wouldn't be to worried about this. If it didn't go through I'm not sure what else you can do but call.
What you need to do, going by the error you post in the pic, is send them the receipt for the device you are trying to apply AppleCare to. So, for example, if this is for a macbook pro, you need to scan a copy of the MBP dated receipt to them to prove the date of purchase is still within the one year warranty period required for AppleCare registration.
In my own experience, that error occurs when the serial number of the device is not coming up (or is coming up incorrectly or with missing information) on the AppleCare registration system. So they need documentation of the date of purchase of the item to verigy eligibility for AppleCare. When it has happened to me, I scanned my purchase receipt to a PDF file, and emailed them the PDF. Within 24hrs I received a confirmation email for my AppleCare.
I am confused, why would you have to pay for calling a 1-800 number?
Registration problems are ALMOST always due to purchasing a computer from a 3'rd party reseller. Either that, or you're trying to register outside of the 1-year time-frame.
Call up AppleCare:
800-APL-CARE (800-275-2273)
Tell them you are having trouble trying to register your APP. Tell them of the problem, and they should transfer you over to the Agreement Administration, which generally can fix the problem on the spot. Though, depending on details they MAY, or may not ask for photo-copies or scans of receipts, etc.
not sure but everytime I try to call Philippines support number it tells me something like "the 1800 number you're calling is not free of charge outside of the United States bla bla bla" so I'm guessing it's not free 😟 lol
I'm using Chrome so I tried Safari. Same thing 😟
Yes I'll give this a shot but I don't know how to e-mail Apple. I can't find any other information to get through to them other than the 1800 number they gave with the AppleCare package and here in their website. And it ***** how I'd have to pay just to get in touch with them. It's not really about the cost of calling them but I just don't think I should have to pay for anything considering I just bought a MBP and their AppleCare and all that. Is this ego? Maybe but come on..
The 800 number Hackintosh posted is the US number, not the support number for the Philippines. Apple's support number in the Philippines is 1-800-1441-0234.
Regards.
Oh yea I wasn't trying to call the number he gave. The one you posted has been the one I've tried calling. Anyway I'll prolly just go visit the store this weekend when I go to the mall. Thanks a lot guys!
So I went back to the Apple store to ask what was wrong and it was just a matter of the address line being too long haha 😀
Well this sounds to me like a royal snafu on a web-designer's part on Apple. There really needs to be a way to report this if that's the case. At lease there should be some sort of feed-back to the CX when an e-mail address that's too long is input.
But I don't even see why this should be a problem at all to begin with.
I have the same problem. I try to shorten my address but still doesn't work. Any suggestion?
By the way I think my address is already short.
Apple needs to fix their site. This is their issue not the users. My address is fine, and I can't register my Applecare either.
They just registered for me
Send your problem to Apple here
https://expresslane.apple.com/GetproductgroupList.action
Better to attach your receipt of product and applecare with it.
Can't seem to submit my registration for AppleCare
