Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad App Store Links Not Working, iPad App Store Links Not Working

Is anyone else having a problem where links to an app in the App Store from Safari (or any other app) don't open the page for that app? This is on a new iPad (iPad 3). It only seems to happen when the App Store is already opened. If I force quit the App Store, the first link I test will open correctly but after that it won't open any more links (although it will switch to the App Store, just doesn't open the right page). It just stays on the last app viewed. Doesn't seem to be a problem on my iPhone 4. Weird.


Doug

iPad, iOS 5.1

Posted on Mar 21, 2012 8:36 AM

Reply
18 replies

Mar 28, 2012 10:26 AM in response to Douglas Holschuh

I have the same problem! Even though I'm using a newly purchased iPad 2, I can't seem to get the app store to load the pages I want to. When I do a search for the app in the app store, it doesn't even show up any app icons, just literally a blank screen! But when I do a search using safari, the links lead me to the apps in the app store, but not everything pops out. It's like there are a missing few other links and images.

Mar 30, 2012 6:32 AM in response to Wh4tsh4ppening

I don't think it has anything to do with the Internet connection. If the app store app is running and I click on an app store link on a web page, the app store becomes active but does not update. If the app store was in the update screen before, it remains there instead if showing the app in the clicked link. When I do have connectivity issues I get a different screen.


I do have a few apps from my wife's account in my library but I don't see how that should affect viewing an app link. If the app store app is running, it fails to display the linked app 100% of the time. (If it isn't running it works once in startup and the fails every time afterwards.)


My guess us the bug has to do with receiving a link while the app store app on the iPad is running. Can anyone confirm that this also happens on previous iPads? (I'm using appshopper.com as my source for app links)

Mar 31, 2012 9:06 AM in response to Douglas Holschuh

I also have a brand new ipad 3 and have the exact same issue. Only killing the app in the switcher will make it work but then it only works for the first link. All subsequent links open up the app store but on the last page that was viewed. I also have an ipad 2 and iphone4 and those work fine. I've tried doing a hard reset and that doesn't do anything. I haven't synced it to the computer yet so I'm not sure if that is supposed to solve it. Will try later today. Ipad2 is on 5.0.1, iphone is on 5.1, ipad3 is on 5.1. If it still doesn't work after syncing I'm going to be visiting the store.

Apr 16, 2012 9:59 PM in response to Voripteth

Also try changing the name of your ipad in the Settings > About section (I think it is), when I changed the name on my iphone then it synched perfectly so it may help with the ipad as well.


Otherwise if you have restarted itunes and restarted your ipad and you are still having the same issue, maybe go back into Apple and get them to check it for you.

iPad App Store Links Not Working, iPad App Store Links Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.