AIM/AOL password won't work, can't reset?

Question

AIM/AOL password won't work, can't reset?

I was using Messages without any issues as usual, logged out, then logged back in .... and my password wasn't working.

After trying several times, I tried to reset my password through AOL, but their system told me it had no information to reset my password with, and gave me a support number to call.

On calling the AOL support number, they told me I had to have an active AOL account and AOL email address to reset my AIM password -- otherwise they couldn't do so.

What now? Is there a secret way to reset my AIM password, or am I suddenly unable to use Messages thanks to AOL?

Mac Pro, Mac OS X (10.7.2)

Posted on Mar 21, 2012 11:58 AM

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Answer 1

Mar 21, 2012 3:42 PM in response to Jay Nungesser

Hi,

When you registered an AIM name then you wiould have been asked for a Secondary email for Password recovery.

You do get the option to Change the password On-Line (in the web Browser) but for that you should have set up the answers to a security question (home town, Favourite teacher, first pet - that sort of thing).

I found at one time (quite some time ago) that I appeared not to have done either - email or security question)

I am not entirely sure but I was once asked if I wanted my name to be an Email as well

(Basically it added @AIM.com to the name) but I am not sure If I needed my password to change this (or where it was done)

I know of no other way of doing it

10:42 PM Wednesday; March 21, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Answer 2

Mar 21, 2012 3:55 PM in response to Ralph-Johns-UK

Hi Ralph -- yes, to reset it I was asked to supply the secondary email I supplied when I created my AIM account as well as the zipcode I was using at that time --- over 10 years ago. After five attempts at remembering that info, it locked me out.

This seems to be a somewhat widespread issue at the moment and AOL says they're working on a fix.

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Answer 3

Mar 22, 2012 1:10 PM in response to Jay Nungesser

Hi,

Thanks for the points

The fourth link on this page refers to sending AIM an email about suspended accounts.

Not sure if this is the route you have already taken.

8:09 PM Thursday; March 22, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply