Login loop while buying an app

Question

evets90 Author

Level 1

18 points

Login loop while buying an app

I'm trying to buy an app on my iPad, and I'm getting stuck in an infinite login loop.

What happens is:

I go to buy the app (in this case it's Air Display), I hit the "buy app" button,

I sign in (as the usual protocol)

It goes to the home screen, and then a popup says "Verification Required: Before you can make purchases, you must tap Continue to sign in, then verify your payment info."

I hit "continue," a small box appears, and prompts me to log in AGAIN, I hit OK, and the login box keeps re-appearing asking me to log in.

So what's up with this? This is obnoxious. I verified my payment info on my mac on the iTunes account info page so I know that's out of the way.

Posted on Mar 21, 2012 1:48 PM

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Answer 1

Jul 9, 2017 12:21 PM in response to Largosteve

Hi Largosteve. If you need to log in to your Apple ID on Apple TV 2 or 3 using 2-factor authentication, you can use the technique described in this link: Re: appleTV keeps asking for appleID, password and authentication code circularly.

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Answer 2

Jul 9, 2017 10:29 AM in response to evets90

Hey! Just think, five years later and it still is doing the same crap! Thank you Apple! I rented a movie on ITunes with the intention of viewing it on my Apple TV. Apple TV kept requesting my password (which was the correct one), then sent the required verification code to another Apple device. Ok...now type that code into the Apple TV screen AND get returned to the Apple ID login screen. Over and Over again. I tried perhaps a dozen times. Notta. Finally, some combination of logging into my Itunes account on my Windows PC and I was finally able to get the Apple TV device to accept the full login.

What a bloated monster of computer code these apple software packages have become. Not a happy camper.

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Answer 3

evets90 Author

Level 1

18 points

May 29, 2012 3:44 PM in response to evets90

Is there nobody that can assist me with this??

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Answer 4

May 29, 2012 4:09 PM in response to evets90

It could be a commnication error with the server or with the Apps downloader. What is the App?

regards, Ct

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Answer 5

evets90 Author

Level 1

18 points

May 29, 2012 4:19 PM in response to Coppertiger

This has happened with every app I've tried to purchase (three so far). It's happened with Air Display, Nike+, and GoodReader. I have to buy them on the Mac if I want any success.

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Answer 6

May 30, 2012 12:12 AM in response to evets90

Do you have the same problem with any 'Free' Apps. Try downloading one - connect and sync to iTunes on your Mac, then delete the App from your ipad, resync, and try again. Also which ipad and which iOS version?

Do you have iCloud currently active? and lastly - in Settings\General\Restrictions - if restrictions are turned on, have you turned on the restriction to allow you to buy an App or delete an App? (bottom of list).

regards, Ct

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Answer 7

evets90 Author

Level 1

18 points

May 30, 2012 7:42 AM in response to Coppertiger

This does not happen with free apps.

The only way to get paid apps on it right now is to buy it in iTunes, then go back to the App Store on the iPad, and then the button changes from "buy" to "install," and then I can install it.

iPad 2, latest iOS (5.0.1, I believe)

I have iCloud on, and no restrictions are on.

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Answer 8

pjl123

Level 5

6,208 points

May 30, 2012 7:45 AM in response to evets90

Just for grins, log into your account on apple.com. ( icon is small print, top right of the screen.). Go to you account profile, and look at the payment information, and see if it wants you to update something or another. Try to do whatever it wants there.

Wait a little while, and try the store again.

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Answer 9

evets90 Author

Level 1

18 points

May 30, 2012 7:53 AM in response to pjl123

There is no login button anywhere on apple.com's homepage, is it somewhere else?

The only place I found it was on a "manage your Apple ID" page but had absolutely nothing on payment info.

It is worth noting that a similar payment info verification showed up last night on my iMac (first time buying an app on that one), and it loaded just fine, it just does not load (infinitely loops the password prompt) on the iPad.

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Answer 10

pjl123

Level 5

6,208 points

May 30, 2012 11:10 AM in response to evets90

Sorry, my mistake. On the apple.com home page, click on store. Then in the upper right, right next to the little picture of a shopping cart, click account, then account home page. Then log in. And check the payment info.

You may have fixed the issue last night.

Reboot the pad, and see if the issue is still there. To reboot, press and home the home and sleep buttons until the apple logo appears.

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Answer 11

May 30, 2012 11:16 AM in response to evets90

Open iTunes on your PC, navigate to Store Home page - Use quick links to go to your Account. Log in. Verify payment info and email is correct. Then check that youu have updated your Security info page (3 questions required etc)

Then check that your device is registered under Authorised devices.

You say you have no restrictions on - Does this mean that you have Restriction On but nothing set - or that restrictions itself is off.

If it is on, then you will need to set the apprpriate content restriction information for purchasing and playback of content. When finished reboot and resync your pad to iTunes to confirm settings.

Hope this helps. If you change a setting that is global and is used by itunes/App Store as well - always resync to confirm changes.

regards, Ct

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