Problem installing a PKG file

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Level 1

0 points

Problem installing a PKG file

I have a question and I'm not sure if the problem is imac related or Lion related, so I'm posting in both boards.

Quick background, I purchased the Sonnet Express Card/34 Thunderbolt Adapter and Tempo SATA Edge ExpressCard/34 to connect my Drobo S to my iMac at home. I was unable to download the driver from the included disc - nor was I allowed to download it from Sonnet's website.

When I click the installer .pkg file from my home computer, it's greyed out and gives an error message about a BOM being moved.

When I click the exact same file from my work computer, it launches just fine.

My specs are:

Home computer: imac i7, 3.4GHz, 16GB Ram, OSX 10.7.3

Work Computer: 2x2.4 Quad Core Intel Xeon, 6GB RAM, OSX 10.6.8

So, I'm obviously assuming it's a computer issue. But, I've never had any other issues installing at home. I'm attaching images of the differences for reference.

The correct install pkg icon is work computer - the white doc icon is at home.

Would there be a problem with the installer? If I downloaded the driver (.kext) file on my work computer, and put it on a thumb drive and took it home, and added it to my systems> extensions folder at home, would it work - or are there more things installed elsewhere that would make it not work?

Error message:

At home:

At work:

iMac, Mac OS X (10.6.4)

Posted on Mar 21, 2012 2:54 PM

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Answer 1

macjack

Level 10

111,242 points

Mar 21, 2012 3:24 PM in response to stcraw4d

All package receipts are stored in /Library/Receipts/boms. It's how Software knows what to update. If you deleted or moved anything in that file than software can't find the proper receipt(s) to install.

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Answer 2

stcraw4d Author

Level 1

0 points

Mar 22, 2012 12:28 PM in response to macjack

I know, but I have never removed anything. When I click to download the .dmg from the site, it downloads fine. Then I open the .dmg and I get that second image with the white .pkg file that gives me that error.

If I do the exact same process from my work computer, I get the third image with the "yellow box" pkg file.

The process is exactly the same, but with two different results. Could it be a problem with my OS?

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Answer 3

jsd2

Level 5

6,245 points

Mar 22, 2012 1:50 PM in response to stcraw4d

I think that any file with a .pkg extension should normally show the "yellow box" icon, regardless of the file's contents. A non-custom icon comes from the application that a file is set to open with, which here should normally be Installer.app.

I would check to see if your system displays other .pkg files normally as the "yellow box." If you don't have a different .pkg file handy, you could download a small support .dmg from Apple and mount it, just to look at the icon on the contained .pkg (don't actually run it!)

Here's such a tiny download

http://support.apple.com/kb/DL1505

If you don't see the yellow box icon, Get Info on the .pkg and make sure it is set to open with Installer.app.

If that looks OK, I would Get Info on the Sonnet .pkg file that you have at home, and make sure that "Name and Extension" shows the complete filename you expect, with .pkg as the true extension, and also that "Open with" is set to Installer.app

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