Ryan Samoheyl

Q: Apple TV Drops from Home Sharing

I am having issues with my Apple TV 2 dropping from Home Sharing after roughly 5 minutes of usage.  I currently have the latest updates installed for iTunes, Apple TV and my time capsule router.  I've done a hard reset on the router, my modem, turned off home sharing and turned off Wi-Fi sync.  I've also turned off home sharing on the Apple TV, reset all my computers (two MacBooks and a MacBook Pro all running 10.6.8) and then restarted everything.  The system works for roughly five minutes, but then the problem starts up again.  The system used to work fine, but I've done a few things recently that may have started the problem, such as installing the newest version of Apple TV, installed iOS five on my phone and purchased two new iPads.  I feel confident that the Apple TV is the issue, because the same thing occurs with all three of my computers and airplay and mirroring does not work with my iPhone or iPad's.

 

I've search the forums for other fixes, but haven't come across anything that seems to work.  Does anyone have any other suggestions on how to solve this problem?

 

Thanks,

Ryan

Posted on Mar 21, 2012 5:49 PM

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Q: Apple TV Drops from Home Sharing

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  • by laisla,

    laisla laisla Jun 8, 2012 11:48 AM in response to Ryan Samoheyl
    Level 1 (0 points)
    Jun 8, 2012 11:48 AM in response to Ryan Samoheyl

    Ok, this is an encouraging test. After multiple upgrades, updates, network changes, all to no avail, this seems to narrow the problem.

    I created a new user on my Mac and started iTunes from scratch. I loaded all my video, podcast and music (without moving or copying), enabled home sharing with the same AppleID i use on my main user at the mac.

    Both ATV 3 immediately saw the new library, not a surprise so far. After two days, while both libraries (each belonging to a user in the mac) are seen, but my original one keeps the spinning wheel "loading XXX library", while the new one starts right away. So the problem disappeared using the same version of iTunes and a newly created library.

    This would be great except I have several iPads, iPhones and the likes synched with my old library under my regular userid.

    The problem seems to be in some corruption at the iTunes level, either the .plists or the library (a bunch of XML files) level.

    I would like to know how can I recreate or cleanup this library, without loosing my podcast subscriptions, and my entries.

    Maybe this can help point to a very upsetting problem. My old library suffered many iTunes updates and there might be the cause. It is very large library (more than 25,000 entries among all types of media).

    Hope this helps...

  • by Michele Gardner,

    Michele Gardner Michele Gardner Jun 9, 2012 2:50 PM in response to Ryan Samoheyl
    Level 2 (391 points)
    Jun 9, 2012 2:50 PM in response to Ryan Samoheyl

    I know what seems to temporarily fix this for us is quiting and relaunching iTunes.  Although I also don't think thi is a network issue, I just found out that another way to temporarily fix it is to turn WiFi off and back on instead of quitting iTunes.  That's just weird.  Why is it losing the Home Sharing connection.  How many more years until it's solved?  Just weird.

  • by Lee Brady,

    Lee Brady Lee Brady Jun 9, 2012 11:47 PM in response to Michele Gardner
    Level 1 (15 points)
    Jun 9, 2012 11:47 PM in response to Michele Gardner

    Same problem here. After a period of time Home Sharing just stops working. Turning it off and then back on again makes it work again for a few hours. The mac is left on 24/7 so the problem isn't connected with the computer going to sleep. A very frustrating bug that does seem to be affecting a large number of users...

  • by Mouter,

    Mouter Mouter Jun 12, 2012 10:36 AM in response to Lee Brady
    Level 1 (0 points)
    Jun 12, 2012 10:36 AM in response to Lee Brady

    Same problem. I have a macbook & imac hooked to ATV2. After few minutes homeshare from the imac drops. It worked fine until the OS update was done... Seriously frustrating as i am an avid Aplle supporter and now have to face my win colleagues  having jokes on me because of this one.

  • by cfxram,

    cfxram cfxram Jun 13, 2012 11:17 AM in response to laisla
    Level 1 (0 points)
    Jun 13, 2012 11:17 AM in response to laisla

    Can you copy items from your old library into the new library? This would give you a chance to test if it's one of the config files or maybe just the sheer size of the library.

     

    I am having the same issue with my iMac 2008. I have an ATV 2nd and 3rd gen.

  • by laisla,

    laisla laisla Jun 13, 2012 11:27 AM in response to cfxram
    Level 1 (0 points)
    Jun 13, 2012 11:27 AM in response to cfxram

    this is what i did. The new user created from scratch with empty library is working fine!!! no drops and always seen by both apple tvs. Reimported all my media, that is stored in an external disk (without copying), adjusted the settings and has been working for days with no problems.

    The original user, i exported the library as playlist XML file. Deleted all .plist and library files. removed everything. Created a new library in iTunes and imported the playlist. All is working fine, but after like 2 hours of inactivity, both Apple TVs stop connecting to the old library, while they are perfectly happy with the other user library, of course in the same computer, same network setting, same stupid routers and all the mumbo-jambo that everybody tried endlessly. Sorry for the rant, but is so frustrating.

    So either my original userid is haunted by some evil spirit, or there is some corruption somewhere between the Mac OS X Lion, iTunes and the network. I am tempted to reinstall iTunes, but see no point in doing so.

    I just can't understand why Apple is taking soooo long to fix this or at least dedicate a guy to do some serious problem determination.

  • by brianyates,

    brianyates brianyates Jun 15, 2012 2:50 PM in response to Ryan Samoheyl
    Level 1 (4 points)
    Notebooks
    Jun 15, 2012 2:50 PM in response to Ryan Samoheyl

    Hi Ryan

    I'm experiencing the same problem as you with my ATV2 I have tried all the

    usual tricks, it will not connect at all now, although Films, You Tube etc work

    most frustrating

    Regard

    brianyates

  • by Ktophe,

    Ktophe Ktophe Jun 16, 2012 4:37 AM in response to Ryan Samoheyl
    Level 1 (0 points)
    Jun 16, 2012 4:37 AM in response to Ryan Samoheyl

    Hi!

     

    For me the solution for this problem was a Time Capsule. And a new network wifi with the Time Capsule. I think it is good with a AirPort extreme too.

  • by brianyates,

    brianyates brianyates Jun 18, 2012 1:28 PM in response to Ryan Samoheyl
    Level 1 (4 points)
    Notebooks
    Jun 18, 2012 1:28 PM in response to Ryan Samoheyl

    Hi Ktophe

    Thank you for your help,I have a Apple Time Capsule,not sure how to set up a new wifi

    I struggled to set up the apple tv and Cie storage device, i may need to wait for Apple to

    write a update I can download,I'm new to Aple and past my sell by date.

    Regards Brian

  • by Ktophe,

    Ktophe Ktophe Jun 18, 2012 1:54 PM in response to brianyates
    Level 1 (0 points)
    Jun 18, 2012 1:54 PM in response to brianyates

    Hi Brianyates

     

    It's very simply to set up a new Network wifi with Time capsule. Your net box must be in "routeur" mode and Time capsule in "bridge" mode. You connect the Time capsule at your net box with ethernet câble. The Led on your Time capsule will be Green. After that, you can use the Aiport software on your Mac to set up the new Network wifi. It's very simply with the AirPort software. You just follow the instructions. It's very quickly too.

     

    And the network wifi of the Time capsule is better than the Network wifi of the net box.

     

    Excuse me for my english, i'm french! I hope that you understand :-)

  • by brianyates,

    brianyates brianyates Jun 21, 2012 12:02 PM in response to Ktophe
    Level 1 (4 points)
    Notebooks
    Jun 21, 2012 12:02 PM in response to Ktophe

    Hello Ktophe

     

    Trust your fit and well,I already have ethernet cable connected to my

     

    time capsule to the Belkin router I will attempt to change using the Time Capsule

     

    net work I asume the instrutions are on my Mac , its all new to me.

     

    May I thank you for your help and support,and your English is very good

     

    Regards

     

    Brian

  • by brianyates,

    brianyates brianyates Jun 21, 2012 12:33 PM in response to brianyates
    Level 1 (4 points)
    Notebooks
    Jun 21, 2012 12:33 PM in response to brianyates

    Hi Again

     

    Have changed  as suggested still refuses to connect,however it' must be user error me ?

    Brian

  • by Ktophe,

    Ktophe Ktophe Jun 21, 2012 1:33 PM in response to brianyates
    Level 1 (0 points)
    Jun 21, 2012 1:33 PM in response to brianyates

    Hi brianyates

     

    Thank you very much!

     

    Does the Led of the Time capsule is green? If is green the internet connection is good.

     

    For a good working the iMac and the Apple Tv must be the two in wifi connection

     

    For me, i put the "routeur mode" on my freebox,  i connected the Time capsule to the freebox with a ethernet cable. The Led of the Time capsule was orange. And on my iMac i opened the AirPort application, it find the time capsule, i created a new network and follow the instruction. The Time capsule Led is green now.  After that you must change on the iMac and Apple Tv the wifi network to the new wifi network of the Time capsule, and entered the password that you have decided on the Time capsule configuration.

     

    I hope that you helped

  • by brianyates,

    brianyates brianyates Jun 22, 2012 12:02 PM in response to Ktophe
    Level 1 (4 points)
    Notebooks
    Jun 22, 2012 12:02 PM in response to Ktophe

    Hello Ktophe

    Trust your well,always enjoy Fridays have the weekend off,I followed your instructions  but it still refuses

    to link with ATV My T Capsule is first generation perhaps that might be the problem ? however many thanks for your time and help,we may be lucky and Apple bring out a fix,it appears there are a lot of

    disappointed user's out there.have a nice week end

    Best Wishes

    Brian

  • by Ktophe,

    Ktophe Ktophe Jun 25, 2012 8:33 AM in response to brianyates
    Level 1 (0 points)
    Jun 25, 2012 8:33 AM in response to brianyates

    Perhaps the apple tv 1 don't working like apple tv 3, i don't know

     

    Have you try to listen music fron itunes on apple tv via airplay?

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