Previous 1 2 3 Next 34 Replies Latest reply: May 30, 2012 9:55 PM by nandu01274
roytabs Level 1 Level 1 (0 points)

no way at all???


iPhone 4S, iOS 5.0.1
  • King_Penguin Level 10 Level 10 (105,185 points)

    If it's not pre-installed then no - did you buy the phone in the UAE or Saudi Arabia ? If so then it is blocked by the serial number, and it can't be installed, including via iOS updates.

  • KiltedTim Level 8 Level 8 (42,625 points)

    If you bought it in a country where it is banned by law, there is no way to get it on the phone, even if you leave that country. Sorry.

  • nandu01274 Level 1 Level 1 (0 points)

    This is very sad !!. If I had a clue about it, I would not have bought it from Online iphone store in UAE. I could have bought it from CAR4 or any other shops selling Iphone 4S in UAE.

  • b j t Level 4 Level 4 (3,670 points)

    nandu01274 wrote:

     

    This is very sad !!. If I had a clue about it, I would not have bought it from Online iphone store in UAE. I could have bought it from CAR4 or any other shops selling Iphone 4S in UAE.

    ALL of theiPhones bought in ANY shop in UAE will NOT have FaceTime by law.

  • nandu01274 Level 1 Level 1 (0 points)

    Most of the Iphone 4S sold in UAE and in Oman by resellers like Carrefour have Facetime installed in them.

  • The Huntress Level 4 Level 4 (3,585 points)

    nandu01274 wrote:

    Most of the Iphone 4S sold in UAE and in Oman by resellers like Carrefour have Facetime installed in them.

     

    It is possible that those pariticular iPhones were not originally destined for the Middle Eastern market and have been imported from countries outside of the Middle East.

  • nandu01274 Level 1 Level 1 (0 points)

    Yes that's the point I am trying to make here. I would have gone in for such iphones ( imported from countries outside of Middle East) if I knew that that Facetime is not pre-installed in iphones destined for Middle east Market and sold by Apple online store!! No such intimation on the UAE iphone store !!

  • The Huntress Level 4 Level 4 (3,585 points)

    nandu01274 wrote:

    if I knew that that Facetime is not pre-installed in iphones destined for Middle east Market and sold by Apple online store!! No such intimation on the UAE iphone store !!

    It does state on the Apple web site, at the bottom and in small print, that *Requires a FaceTime-enabled Mac with an Internet connection or a FaceTime-enabled iOS device with a Wi-Fi connection. Not available in all areas - http://www.apple.com/iphone/built-in-apps/facetime.html

     

    It also states this in the FaceTime support document - http://support.apple.com/kb/HT4319# Note: FaceTime may not be available in all countries or regions.

  • nandu01274 Level 1 Level 1 (0 points)

    I am not talking about my inability to use Facetime app in the Middle east. I am only saying that if Facetime was pre installed in the iphone that I bought from UAE Apple online store, I could have used Facetime when I eventuallly move out of the Middle East to any country where Facetime usage is legally permitted.

     

    Now I am left with a device that could never be used for Facetime apps in any country !!! although I paid the same price !!!

  • The Huntress Level 4 Level 4 (3,585 points)

    nandu01274 wrote:

    I am only saying that if Facetime was pre installed in the iphone that I bought from UAE Apple online store, I could have used Facetime when I eventuallly move out of the Middle East to any country where Facetime usage is legally permitted.

     

    FaceTime was removed/blocked from all iPhones intended for the Middle Eastern market at the express wish of the Government.  If FaceTime was that important to you maybe a little research before you purchased the iPhone would have prevented the issue you are now presented with.  I'm afraid there is nothing more we can do to help you. You will need to lobby the respective Governments who requested the ban on FaceTime.

  • nandu01274 Level 1 Level 1 (0 points)

    I agree I should have done a little more research but what about Apple's responsibility to clearly inform the customer that the device will not come with pre installed Facetime if purchased from Apple store in the Middle East ?. Even the small print stuff in their website does not explicitly state this fact. Only I will know what I have lost due to lack of clear and inadequate information from Apple UAE. Apple should have given this information in a very straight forwrd manner rather than blaming the customer for not doing enough research !!

  • The Huntress Level 4 Level 4 (3,585 points)

    Then I suggest you give that feedback directly to Apple via this link http://www.apple.com/feedback/iphone.html

  • nandu01274 Level 1 Level 1 (0 points)

    Thank you. Shall do so.

  • Allan Sampson Level 10 Level 10 (123,370 points)

    In the U.S., you can return an iPhone for payment credit within 30 days of the purchase date. The iPhone and all package contents must be returned to the store where it was purchased with no damage and in working order - this includes the online store. Contact the Apple online store in the UAE to inquire about returning your purchase for payment credit and the sooner the better since the return window for payment credit in the UAE may be shorter than it is in the U.S. if available in the UAE at all.

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