docrowdy
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Q: Apps Greyed out for iphone in itunes

I've read everything I can find on greyed out apps and can't find a solution. I've re-installed itunes 3 times, I have restrictions turned off on my iphone, I've transfered purchased apps from my iphone to iTunes synced my iphone many times. Still with iphone plugged into itunes and apps checked I can't access any of my apps. The top half of the app screen is greyed out. I can access my files sharing apps on bottom half of screen. Help please.

iPhone 4, iOS 5.1

Posted on Mar 22, 2012 8:09 AM

by docrowdy,Solvedanswer
docrowdy docrowdy
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A:

Thanks to all who replied. I finally fixed it by symply syncing with each of my iphones plugged into the pc and the itunes program open. I don't know how things got out of sync but I suspect a new version of itunes. It seems that whenever I download a new version, somthing gets messed up.

Thanks again, problem fixed.

Posted on Jun 16, 2012 7:39 AM

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Q: Apps Greyed out for iphone in itunes

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  • by randers4,

    randers4 randers4 Mar 22, 2012 8:30 AM in response to docrowdy
    Level 9 (62,860 points)
    Mar 22, 2012 8:30 AM in response to docrowdy

    In iTunes, try clicking on iTunes Store on the left sidebar, then click on your Apple ID on the top right, sign out and then sign back in.  Now connect your phone and see if your apps will sync.

  • by docrowdy,

    docrowdy docrowdy Mar 22, 2012 1:37 PM in response to randers4
    Level 1 (0 points)
    Mar 22, 2012 1:37 PM in response to randers4

    I tried logging in and logging out several times in the past. I tried it again just to be certain and nothing changed.

  • by randers4,

    randers4 randers4 Mar 22, 2012 1:42 PM in response to docrowdy
    Level 9 (62,860 points)
    Mar 22, 2012 1:42 PM in response to docrowdy

    Did you also try signing out and back in on your phone (Settings>Store>Apple ID, tap the ID, sign out, sign back in)?

  • by Xstrandman,

    Xstrandman Xstrandman Mar 22, 2012 2:37 PM in response to docrowdy
    Level 1 (30 points)
    Mar 22, 2012 2:37 PM in response to docrowdy

    Have you gone to your purchase history in the iTunes Store on your computer? Should be on the right-hand side of the iTunes Store under Quicklinks. From there, you can download all the apps that where purchased your Apple ID right into your iTunes library on your computer.

  • by randers4,

    randers4 randers4 Mar 22, 2012 2:41 PM in response to Xstrandman
    Level 9 (62,860 points)
    Mar 22, 2012 2:41 PM in response to Xstrandman

    I don't think the problem is getting the apps into iTunes; they're already in the OP's library.  The problem is they are greyed out and he can't sync them to his phone.

  • by Xstrandman,

    Xstrandman Xstrandman Mar 22, 2012 2:58 PM in response to randers4
    Level 1 (30 points)
    Mar 22, 2012 2:58 PM in response to randers4

    If they are greyed out then that means they aren't being found and the source is missing. It's not like you have any good ideas. Also, I highly suspect that the OP isn't telling us everything or hasn't actually gone through all the steps.

     

    OP, when you uninstalled iTunes did you remove all of the components as well? There are 6 total. Also, is your computer authorized? Do you get any kind of error messages when trying to sync? After you select "sync apps" do you actually hit "apply" and then sync?

  • by randers4,

    randers4 randers4 Mar 22, 2012 3:00 PM in response to Xstrandman
    Level 9 (62,860 points)
    Mar 22, 2012 3:00 PM in response to Xstrandman

    I wasn't critizing you, I just was only trying to clarify the problem in case one of us didn't understand it.  BTW, greyed out doesn't necessarily mean the source is missing.  This can be caused by many things (restrictions on in phone, Apple ID not authorized, etc.).

  • by Xstrandman,

    Xstrandman Xstrandman Mar 22, 2012 3:07 PM in response to randers4
    Level 1 (30 points)
    Mar 22, 2012 3:07 PM in response to randers4

    Grey means he can't edit it or make changes to it usually because the source can't be found or the feature/option isn't allowed. The OP is leaving out something important. You can't just transfer purchases from iphone to computer and then not be able to sync them back. The OP may even have parental restrictions set for Apps within iTunes. This can be checked from Edit>Preferences>Parental.

     

    OP, what happens if you right-click on one of the apps and select "get info?" What's the account name and the Apple ID that was used to purchase the apps? Is iTunes up to date? Are the apps even compatible with iphones?

  • by docrowdy,

    docrowdy docrowdy Mar 23, 2012 7:20 AM in response to docrowdy
    Level 1 (0 points)
    Mar 23, 2012 7:20 AM in response to docrowdy

    Thaks to all for the great suggestions, nothing has worked yet. Summary of all the suggestions:

    logged in and out on iphone; went to purchase and re-downloaded all; did not un-install 6 components, just went to itunes and clicked on latestest update and when asked to un-install clicked on uninstall; computer is authorized; no error messages while working in itunes; did not click apply when syncing since counldn't make changes no apply appeared; no parental restrictions; all downloaded apps from itunes were listed as compatible, all apps found on pc in< itunes, itunes media, mobile applications>. Thanks for your help, but nothing yet.

  • by docrowdy,

    docrowdy docrowdy Mar 23, 2012 7:24 AM in response to Xstrandman
    Level 1 (0 points)
    Mar 23, 2012 7:24 AM in response to Xstrandman

    Additional udate on suggestions. When clicking on app to "get info" all purchased by me under my account.

  • by walterdog,

    walterdog walterdog May 14, 2012 10:55 PM in response to docrowdy
    Level 1 (0 points)
    May 14, 2012 10:55 PM in response to docrowdy

    I get the same greyed out apps when I try to sync through my MacBook Pro. However on my MacPro Tower this is not the case as all the apps show up.

  • by Sami Ami,

    Sami Ami Sami Ami Jun 14, 2012 11:30 AM in response to docrowdy
    Level 1 (5 points)
    Jun 14, 2012 11:30 AM in response to docrowdy

    Here is the solution, Go to your iphone>Settings>General>Look for "RESITRICTIONS". You might have to scroll down. Once you find it, click it then (scroll down) look for "Installing Apps". If that is OFF, turn it ON. Press the home button. Connect your Iphone with Itunes then go to apps. And After 5 seconds it will be able to let you tick or untick the apps you want to sync!

  • by EduVC,

    EduVC EduVC Jun 14, 2012 2:00 PM in response to docrowdy
    Level 1 (0 points)
    Jun 14, 2012 2:00 PM in response to docrowdy

    How many apple IDs do you have on your iphone? If the are two or more IDs, you have to log in and download all apps directly from itunes. I guess if you have apps from more than one account, you gonna end in this problem. I tryed this one and worked for me. Luck

  • by rockinlarson90,

    rockinlarson90 rockinlarson90 Jun 16, 2012 12:41 AM in response to docrowdy
    Level 1 (0 points)
    Jun 16, 2012 12:41 AM in response to docrowdy

    Did you uncheck SYNC APPS in iTunes APPLY at the bottom right and then try rechecking SYNC APPS and APPLY again?

    68463_iTunes_sync_apps_list_610x416.png

     

    One thing you have to remember if that box with your apps is greyed out and you have apps on your device then you will need to transfer purchases first (http://support.apple.com/kb/HT1848)

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