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I just got the brand new 1080p Apple TV. My internet connection has been the same - an newer airport that I have been using for years with my Ipad, Macbook and Iphone.


My Apple TV IS connected to the internet. I checked it a thousand times.


Why am I gettting this message when I want to watch a purchased movie:


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You Must Connect to a Wi-Fi network or download it on your computer

Posted on Mar 22, 2012 4:14 PM

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11 replies

Mar 22, 2012 4:48 PM in response to anthonydalto

I'm getting the same message from my Apple TV that's plugged directly into my TV - it's also happening across my iPad and Macbook. I can see my purchased content but it won't let me pull it down from the cloud and all I can stream are 30 seconds. This seems to be happening everywhere since new threads are popping up - don't change your settings, hopefully Apple will address this problem soon!

Mar 22, 2012 5:00 PM in response to Joaqulop

+1 here in NC on Roadrunner using a new 1080P Apple TV. I just had Roadrunner Extreme installed and otherwise haven't changed anything else. I'm going to try restarting the Time Capsule and my router. I already restarted the Apple TV but haven't tried the computers (Macbook Pros) yet.


Update: Same thing on everything MBP & MacMini all current on updates. :-(

Mar 22, 2012 5:29 PM in response to anthonydalto

I cannot access any VIDEOS on my Apple TV that's in the cloud. I get the message also here (Maryland). Verizon FIOS. I will get rid of FIOS if this is their issue. But my Apple TV IS connected to my Wi-Fi. Network. I can access my audio thats in the cloud, but anything that has to do with video, whether its in the cloud, Netflix, Youtube isn't working.


I even hooked it my apple tv via WIRED and I still get the same results. Now if I go to my comptuer and looked at the shared out stuff, it plays, but as far as the Cloud goes, it is D.O.A. for now. Sending message to apple support.

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