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error message...item cannot be downloaded on this network...must be connected to a wifi network or purchase on computer

I recently added a second Apple TV 2 and the first Time Capsule in the house. I had no problem connecting the TC to the FiOS network by setting up as a bridge. My MacBook Pro, both Apple TV 2's, and Airport Express are connected to the Time Capsule network which is forwarding the internet perfectly fine. I've been able to use Netflix and AirPlay with no problems on any devices. Today I attempted to buy a movie on iTunes, and received an error message basically stating that I couldn't purchase on the current network, and I had to be on a Wifi net or use my computer. Thought that was odd since I was on a wifi net, and also using my computer. I switched the computer over to the FiOS net, and the purchase went through fine. Now I went to watch a different movie on the Apple TV in the Living Room and the same message popped up, switched networks again, but this time no go. I attempted running a network test, and the result was that the TV couldn't connect to Apple.


I'm not tech savvy at all, I was amazed when my Time Capsule worked the first time I plugged it in w/o having to make any phone calls! I'm not understanding what is actually going on here. If the internet is working properly and each device is talking to each other, then wouldn't that mean the network is good to go? Everything has worked the way it should've up until the point I tried using the iTunes Store....

AppleTV 2, Mac OS X (10.7.2)

Posted on Mar 22, 2012 4:03 PM

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57 replies

Mar 22, 2012 4:34 PM in response to Inksmith

Gosh, you'd think an Apple rep would chime in and offer insight. Same thing happening to me, new Apple TV, connected fine yesterday when I rented TinTin. Now I want to watch other movies I have purchased from this same device and I get that darn message.


I didn't get the message when I connected through Home Sharing to my Mac Mini to watch the latest Criminal Minds. That would have sent me over the edge. Though, I'd still love to hear what changed last night to cause this headache for all of us. grrr....

error message...item cannot be downloaded on this network...must be connected to a wifi network or purchase on computer

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