iTunes won't download videos - "must be connected to WiFi" ???

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iTunes won't download videos - "must be connected to WiFi" ???

Having a very strange iTunes problem that I've just noticed for the first time. Whenever I try to download a purchased video from the cloud, whether it be a previously purchased movie or TV show, I get the following message: "This Item Cannot be Downloaded on This Network -- you must be connected to a WiFi network or download it on your computer."

I would expect to see this while downloading from an iPhone over 3G, but this is on my home iMac connected to my cable broadband internet via wireless-N connection. Very very strange. I have not yet tried to download a new video purchase -- only previously purchased videos from the cloud that I no longer have on my hard drive. iTunes still downloads large app updates (over 50 MB) just fine. Anyone ever encountered anything like this?

iMac, Mac OS X (10.6.7)

Posted on Mar 22, 2012 4:23 PM

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Answer 1

mwagon73

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Mar 22, 2012 4:28 PM in response to kelleybp

I am having the exact same issue... baffled!! ??? I am on my Mac desktop connected the same way I have always been and all of a suddent this error is coming up...

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Answer 2

Mar 22, 2012 4:56 PM in response to kelleybp

I'm having this problem as well. As far as I know, it just started this evening.

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Answer 3

Mar 22, 2012 5:03 PM in response to hooliganb

same!

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Answer 4

Mar 22, 2012 5:04 PM in response to Nick Rutter

and similarly, only just started tonight.. Hope apple fixes whatever they knocked over quickly

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Answer 5

Mar 22, 2012 5:04 PM in response to kelleybp

Just started happening to me tonight as well.

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Answer 6

Mar 22, 2012 5:06 PM in response to snakeplisskennyc

having the same error on my iphone (despite it being connected to WiFi... oh dear

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Answer 7

Mar 22, 2012 5:08 PM in response to kelleybp

Yikes, same here, just started this p.m.

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Answer 8

Obiter

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Mar 22, 2012 5:20 PM in response to kelleybp

Yup, same problem here (in Canada). Just appeared out of nowhere tonight. Reboots and disconnecting other devices doesn't seem to work to resolve the problem.

EDIT: just found out the problem happens on both my iMac and AppleTV. Must be a problem at Apple.

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Answer 9

Mar 22, 2012 5:17 PM in response to kelleybp

Started tonight, This Item Cannot Be Downloaded on This Network, must be connected to WiFi. It's the only the **** Mac has ever been connected to. An its an Apple Airport Extreme to boot!!!!

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Answer 10

truszel

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Mar 22, 2012 5:17 PM in response to kelleybp

Yep. Happening to me, too. Started this evening while trying to download a tv show on my iMac. This is completely stupid.

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Answer 11

dham340

Level 1

10 points

Mar 22, 2012 5:20 PM in response to truszel

add me to this list of folks having the same problem. on latest desktop mac, on wired high speed network.

here;s the thing: will let me download apps, do itunes match,

but: whenever i try and buy a new movie or tc show, i get the error.

has to be a problem at apple.

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Answer 12

Mar 22, 2012 5:21 PM in response to truszel

Nothing much about this on Twitter yet as far as I can make out, *sigh* ... it'll get fixed I'm sure as soon as an Apple developer / code-monkey has the error themselves... until then, ... YOOOO HOOOO! oh APPPPLEE?? Can you hear us all?

PS apple if you actually read this, please have a sense of humour about it and don't do anything nasty like delete my AppleID, I'm *overall* a huge fan of your stuff... just please make it work!

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