macalicious

Q: Apple TV 3rd generation stuttering on buffer

i have ran e net from my airport extreme direct to my imac and atv3 and get video stutter (this happens durring the buffer) after the buffer is complete the stuttering stops ...(for both local movies in itunes and internet based from the itunes store) i tried wifi since the e net port is not gigabit and still have the same issue ... my first gen atv never had an issue streaming (yes streaming localy ...not stored on its internal hdd) ... i also tried lowering resolution to 720p and turning off dolby digital audio to no avail ... im pretty sure this is a hardware issue the processor must be crunching while buffering is happening ... does any one have similar issues? i am going to call apple tomorrow

Posted on Mar 23, 2012 1:52 AM

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Q: Apple TV 3rd generation stuttering on buffer

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  • by macalicious,

    macalicious macalicious Apr 1, 2012 1:09 PM in response to rgoldd
    Level 1 (4 points)
    Mac OS X
    Apr 1, 2012 1:09 PM in response to rgoldd

    @rgoldd set up both ways same issues

  • by macalicious,

    macalicious macalicious Apr 1, 2012 1:11 PM in response to macalicious
    Level 1 (4 points)
    Mac OS X
    Apr 1, 2012 1:11 PM in response to macalicious

    Ok so i got my new atv3 and same issue ... now im ******... have to call apple back

  • by macalicious,

    macalicious macalicious Apr 1, 2012 1:31 PM in response to PleasantSpectrum
    Level 1 (4 points)
    Mac OS X
    Apr 1, 2012 1:31 PM in response to PleasantSpectrum

    @ pleasant exactly... and i have used nothing but legit apple encoded content

  • by macalicious,

    macalicious macalicious Apr 1, 2012 1:42 PM in response to tigsey777
    Level 1 (4 points)
    Mac OS X
    Apr 1, 2012 1:42 PM in response to tigsey777

    @ tigsey thats great but i have a single point of failure the extreme reboots did nothing as problem persists on buffer ... no matter what home network you have it will always buffer wether it be for 2 minutes or 15 the stutter happend during buffer ... speed of getting it to the atv3 is irelevant in my case ... and since atv3 is 10/100 and N we are all relativley getting similar speeds wether wired cat 5 or 6 or on 5ghz or 2.5 ... my point is there will always be a buffer and this is where the trouble occurs ... some spiratic stutters after buffer but very few

  • by rgoldd,

    rgoldd rgoldd Apr 1, 2012 4:06 PM in response to macalicious
    Level 1 (110 points)
    Apr 1, 2012 4:06 PM in response to macalicious

    I say factory reset your Extreme

     

    Unplug the AirPort Base Station or Time Capsule from power.

    Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.

    Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

     

    Then open Airport Utility and re-set it up with the same information (you can make your WiFi name and password the same as before and your devices will all reconnect) (I recommend WPA and WPA2 Personal) then do a fresh install on your Apple TV by going to Settings > General > Reset > and click Restore not Reset All Settings and the let it download the software if should only take about 10 minutes.

  • by Sgt. Pinback,

    Sgt. Pinback Sgt. Pinback Apr 1, 2012 4:30 PM in response to rgoldd
    Level 1 (130 points)
    Apr 1, 2012 4:30 PM in response to rgoldd
  • by rgoldd,

    rgoldd rgoldd Apr 1, 2012 6:52 PM in response to Sgt. Pinback
    Level 1 (110 points)
    Apr 1, 2012 6:52 PM in response to Sgt. Pinback

    Sgt. Pinback the article states

     

    "The earlier attack, developed by researchers Martin Beck and Erik Tews, worked on a smaller range of WPA devices and took between 12 and 15 minutes to work. Both attacks work only on WPA systems that use the Temporal Key Integrity Protocol (TKIP) algorithm. They do not work on newer WPA 2 devices or on WPA systems that use the stronger Advanced Encryption Standard (AES) algorithm."

     

    Apple removed TKIP from their routers and only support AES and some WiFi devices as new as 2 years ago don't support WPA 2. I know my fathers blackberry did not before he got rid of it but there are other devices as well.

  • by Sgt. Pinback,

    Sgt. Pinback Sgt. Pinback Apr 1, 2012 9:09 PM in response to rgoldd
    Level 1 (130 points)
    Apr 1, 2012 9:09 PM in response to rgoldd

    I tried an experiment...I enabled "WPA/WPA2 Personal" on my 5th-gen Extreme and then grabbed a device which lets me explicitly select "WPA TKIP" in its connection settings. The device connected successfully. So I think TKIP is alive and well in the latest Extreme with the latest firmware. Also, if you hold down the Ctrl key (on Windows) and click the Wireless Security drop-down menu in the AirPort Utility, WEP is still there too (and WEP only supports TKIP).

  • by mechanic43,

    mechanic43 mechanic43 Apr 14, 2012 7:04 PM in response to macalicious
    Level 1 (87 points)
    Apr 14, 2012 7:04 PM in response to macalicious

    I too am experiencing the same stutter in video content on my new ATV3 about every 10 sec or so, my network is all 1000baseT Jumbo Packet switches, My ATV3 is connected via ethernet on cat 6, full duplex.  Streaming from a brand new core i7 mac mini.  This happens on Apples purchased content as well as my own.  It is annoying and I hope that it a software glitch and not a hardware problem.

     

    I am interested on any comments here and I will reply when I get a chance to tinker some more with it.

  • by mechanic43,

    mechanic43 mechanic43 Apr 14, 2012 7:09 PM in response to Sgt. Pinback
    Level 1 (87 points)
    Apr 14, 2012 7:09 PM in response to Sgt. Pinback

    do not use tkip.  It requires processor bandwidth to run, it will slow down your wireless,  tkip is not as secure as aes, and for the reason also it is run in software on most wireless base stations.  aes is built into the wireless chips and does not require near as much horsepower to run and is also more secure.

  • by stolz,

    stolz stolz Apr 14, 2012 7:20 PM in response to macalicious
    Level 1 (0 points)
    Apr 14, 2012 7:20 PM in response to macalicious

    I don't have a solution but am having a similar problem. I connect my ATV wirelessly to my iMac. I was using an Airport Express as my main wifi router in the house. Always have stutters and slow buffering. I just installed a new Time Capsule & am using that base station now. Just purchased a new HD movie from iTunes & it's stuttering every minute or so. It's so frustrating to have the continual pausing, there's so many people complaining about the problem…why isn't there a solution? We rewind and watch for a little longer before viewing caches up to the buffer again. Not very entertaining or relaxing!

  • by mechanic43,

    mechanic43 mechanic43 Apr 14, 2012 7:30 PM in response to mechanic43
    Level 1 (87 points)
    Apr 14, 2012 7:30 PM in response to mechanic43

    To add to why not to use tkip, it is a wrapper for wep that was a fix to stop people from getting your encyrption key from your data traffic by cycling the key.  AES is built in most modern routers now in hardware.

    Oddly enough TKIP runs about a 70 to 80 % hit on throughput and AES about a 30% hit.

    small net builders has stats on various routers but they all show the above numbers to bear out the fact that AES is a lot more secure and you will get better throuput on your router.

     

    http://www.smallnetbuilder.com/

  • by stolz,

    stolz stolz Apr 14, 2012 8:48 PM in response to stolz
    Level 1 (0 points)
    Apr 14, 2012 8:48 PM in response to stolz

    Solved my own problem, it seems. I still had the Express plugged in, took that out & immediately the stuttering stopped. The ATV found the time capsule & it's 5 Ghz network. Yay.

  • by PleasantSpectrum,

    PleasantSpectrum PleasantSpectrum Apr 17, 2012 9:09 PM in response to mechanic43
    Level 1 (14 points)
    Mac OS X
    Apr 17, 2012 9:09 PM in response to mechanic43

    Here's what I have done:

     

    • Ripped a Blu-ray movie to an MKV
    • Used Handbrake to transform the MKV to MP4
    • Added the MP4 movie to iTunes, and also copied the file to a USB thumbdrive
    • Ran an md5 hash against the file in the iTunes library and the one on the thumbdrive, to ensure they are exactly the same
    • Compared playback of the movie via Apple TV gen 3, and the USB thumbdrive plugged directly into the TV

     

    While the movie is still being streamed into the buffer in the Apple TV, there are intermittent video stutters / glitches.  The magnitude of the stutters vary, but are still there, ever-so-slightly, and they do continue even after the file is completely in the Apple TV's cache / buffer, although my perception is they are fewer and less severe when the buffereing is completed.

     

    Playback of the same file via the USB thumbdrive is flawless; there is no stutter whatsoever.

     

    No matter how you slice or dice it, the Apple TV has playback glitches; I am convinced of this. It should not matter what the network transport is, or how crappy your wireless signal is, or whether you've secured it with TKIP or AES, or whether its raining outside or not - the Apple TV should not falter on the playback of content that is already present in its buffer, period.  Yet it does.

     

    I too hope that this is a software condition, and not something inherent with the Apple TV electronics.  Watching the movie via the USB thumbdrive is smooth / pleasant / entertaining, with no anxiety of my mind trying to plow through video glitches. That's the way it should be on the Apple TV too, plain and simple.

  • by applefan32,

    applefan32 applefan32 Apr 17, 2012 11:04 PM in response to stolz
    Level 1 (4 points)
    iPhone
    Apr 17, 2012 11:04 PM in response to stolz

    I tried the N-only mode with 5GHz on my router. But the iPad 2 won't connect untill the WMM funktion on the router is enabled. But with WMM AirPlay is not possible between iPad 2 and apple TV 3G. Why???

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