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TS1741: Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

Learn about Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

TS1741 apple tv with home sharing

2446 Views 15 Replies Latest reply: Jan 9, 2013 8:23 AM by vazandrew RSS
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Paulneff Calculating status...
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Mar 23, 2012 3:58 PM

How do I set up home sharing with my apple tv?

Apple TV
  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Mar 23, 2012 8:10 PM (in response to Paulneff)
  • John Bates1 Calculating status...
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    Apr 3, 2012 4:19 PM (in response to Philly_Phan)

    I followed the instruction for setting up Home Sharing but it doesn't seem to be working on Apple TV. Any suggestions? Do I need iTunes Match as well?

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 3, 2012 4:23 PM (in response to John Bates1)

    John Bates1 wrote:

     

    Do I need iTunes Match as well?

    Absolutely NO!

     

    Any messages?  What do you see on the TV screen?

    Does the rest of Apple TV work?

    Etc., etc., etc.

     

    I don't suppose that you have an iPad or an iPod Touch that you can use for testing?

  • John Bates1 Level 1 Level 1 (5 points)
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    Apr 3, 2012 4:34 PM (in response to Philly_Phan)

    Hi,

    When I try to access music on Apple TV here's what it says:

     

    "iTunes Match

    To access you music library in iCloud, subscribe to iTunes Match using iTunes on your computer"

     

    No - I don't happen to have an iPad or iPod Touch.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 3, 2012 4:41 PM (in response to John Bates1)

    That's not Home Sharing.

     

    I'm not at my Apple TV right now but, as I recall, you need to access the "Computer" app to use Home Sharing.

  • vazandrew Level 6 Level 6 (12,990 points)
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    Apr 3, 2012 4:52 PM (in response to John Bates1)

    iTunes Match is a separate service that puts your iTunes library in the cloud, as well as match your non-purchased tracks.

     

    As stated above you access home-sharing via the computers section.

  • Philly_Phan Level 6 Level 6 (11,010 points)
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    Apr 3, 2012 4:54 PM (in response to vazandrew)

    Thanks.  I couldn't remember for certain.  ****, at my age, I can hardly remember what I had for breakfast!

  • vazandrew Level 6 Level 6 (12,990 points)
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    Apr 3, 2012 4:55 PM (in response to Philly_Phan)

    No problem

  • manpowre Calculating status...
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    Apr 4, 2012 12:12 PM (in response to Philly_Phan)

    Well, I have done some testings with the itunes XML files.

    There are following files in the 2 different locations:

    C:\Users\Username\Music\iTunes - iTunes Music Library.xml

    C:\Users\Svein\Music\iTunes\iTunes Media\ - .iTunes Preferences.plist

     

    Removing (safe copy) the music library file, didnt do anything better.. same result after I imported one movie.. dropped connection..

     

    BUT, when I removed the iTunes Preferences.plist.. chadang.. working like a charm..

     

    That means, allowing itunes to recreate the .iTunes Preferences.plist file, for some reason makes home sharing stable.

     

    This explaines why home sharing from my laptop was working just fine.

     

    Can anyone else confirm this ?

     

    I hope we broke the problem..

     

    Best from Norway

  • John Bates1 Level 1 Level 1 (5 points)
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    Apr 4, 2012 4:07 PM (in response to manpowre)

    Here's the message I get when I access the "Computer" app on Apple TV:

     

    "Turn on Home Sharing in iTunes

    To access your iTunes library on Apple TV, turn on Home Sharing in iTunes on your computer using XXXX@me.com"

     

    I've already followed this instruction, and it didn't seem to help. I haven't tried what manpowre has suggested.

  • manpowre Level 1 Level 1 (5 points)
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    Apr 5, 2012 12:51 AM (in response to John Bates1)

    John, your problem can be related to router issues, not necessary the issue with loosing connection to Itunes after it hooked up.

     

    Are you sure they are on same local network ? is appletv on wifi ? in that case, you need to turn on multicast services for some routers..

  • manpowre Level 1 Level 1 (5 points)
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    Apr 5, 2012 12:52 AM (in response to manpowre)

    My explanation to the xml files earlier here in the thread, worked for 45 minutes yesterday, then problem reappeared.. before that, appletv disconnected every 5 minutes constantly.

     

    it could be coincidential.

  • Georgina Calculating status...
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    Jun 21, 2012 7:51 PM (in response to John Bates1)

    my apple tv comes up with that exact message but with my apple login. I have no idea what to do as i already set up home sharing

  • Rathbone Hall Level 1 Level 1 (0 points)
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    Jan 9, 2013 7:55 AM (in response to Paulneff)

    Apple has failed a host of it's customers by ignoring this problem of Apple TVs loosing wifi connectivity...a problem Apple has not fixed, and Apple leaves users to flounder atound, getting short-lived connections that don't last. Apple should announce the problem and save increasingly frustrated customers useless time and effort. HELLO APPLE

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