How can I restore lost voicemails after iOS 5 update?

I've seen a lot of posts of this sort, but I've been trying to fix this issue for months and I really need some experienced help... When I updated my phone to iOS 5, I received a message saying my phone couldn't be restored because the backup was encrypted--I had neither requested nor set a password for this encryption. The phone now had none of my information on it, notes, texts, voicemail. I panicked, called Apple, and they helped me find a way to restore the notes from files in iTunes, which is a relief because I'm a writer and had a lot of work in there.


However, the phone started asking me for a voicemail password that to my knowledge, I had never set. I tried a few passwords and attempted a few other methods of recovery, all to no avail. So I reset my voicemail password, as all the online literature I could find suggested. However, the "password is incorrect, please enter your password" prompt then no longer showed up. After long deliberation I set up visual voicemail over again, but to my dismay I no longer have any saved messages.


At this point I have lost over a year's worth of text messages and voicemails. Some of these were incredibly important to me. I would love to recover all of it if possible, but I particularly care about the saved voicemails. Some of these were from my girlfriend during a difficult time in our lives and I really need them back. I also lost important texts from my girlfriend, best friend, and siblings, but the most important thing is the voicemails.


Nothing I'm concerned about is more than a year old, but there are around five or six voicemails I need. No, there is no deleted folder from which I can undelete messages, I know how to do that. My phone is not yet jailbroken but I'm not against doing it if it will allow other methods of restoration to be attempted. I do some coding myself and I'm not daunted by the prospect of sifting around in my computer's files and command line, by the way. I still have all the itunes backups, although half of them are still encrypted with an unknown password. I will pretty much try anything to get these messages back.


Does anyone have any suggestions?

iPhone 4

Posted on Mar 24, 2012 12:21 PM

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1 reply

Mar 27, 2012 12:31 AM in response to antimatter06

I know of no way to remove encryption on iTunes backups if you've forgotton the password. If you've used the 4 digit PIN code to lock your iPhone in the past that can sometimes default as your "password" for this encryption in iTunes. Try that PIN or any PIN you've used in the past. If you don't use a lock maybe you played around with that feature once when you first got your phone....try "1,2,3,4" or anything you could have possibly tried.


As far as accessing older unencrypted backups you can try this software. I do not have any experience using it but it seems like it's what you need and is probably the easiest route for both voicemail and texts:


http://deciphertools.com/products.html




If you want to try to find voicemails using Terminal, I found this link as well:


http://mikereys.wordpress.com/2011/10/18/iphone-backup-restoring-visual-voice-ma il/



I know with AT&T, voicemails are only stored on their servers for 30 days so any voicemail older than that you would not have been able to access again.


Best of luck.

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How can I restore lost voicemails after iOS 5 update?

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