software update error

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Level 1

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software update error

Within the last two months on my Mac Pro, I have been getting an error when attempting to perform a software update. It appears that it downloads all the updates. Then when it is time to restart the computer, it tells me that there was an "unexpected error" and that it is unable to apply/install my updates.

Because of this I have not been able to install any updates, causing my updates list to continue to get longer and longer.

Is there someone in the community that can advise me.

Thank you,

Jason

Mac Pro, Mac OS X (10.7.3)

Posted on Mar 24, 2012 12:51 PM

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Answer 1

Linc Davis

Level 10

209,547 points

Mar 24, 2012 2:34 PM in response to jmc8176

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.

Select "/var/log/install.log" from the file list. Post the messages from the last installation attempt, starting from the time when you launched the Installer or Software Update. Post the log text, please, not a screenshot.

If there are repeated messages, please post only one example of each. Do not post many repetitions of the same message.

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Answer 2

jmc8176 Author

Level 1

0 points

Mar 24, 2012 5:30 PM in response to Linc Davis

Thank you for offering a hand in helping me out.

Below is what I believe you are looking for:

Mar 24 19:38:45 jason-cohens-computertower installd[615]: PackageKit: Skipping component "com.lexmark.Pro910SeriesProductConfig" (1.0.73-1.0.73-26001000000000-*) because the version 2.0.0-2.0.0-0-2.0.0 is already installed at /Library/Printers/Lexmark/Drivers/.Config/Lexmark Pro910 Series.bundle.

Mar 24 19:38:45 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.Lexmark_Pro910Series (prefix path=/)

Mar 24 19:38:45 jason-cohens-computertower installd[615]: PackageKit: Skipping component "com.apple.AirPortBaseStationAgent" (1.5.5-155.2.0-155002000000000-*) because the version 1.5.5-155.7.0-155007000000000-230 is already installed at /System/Library/CoreServices/AirPort Base Station Agent.app.

Mar 24 19:38:45 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.AirPortUtility (prefix path=)

Mar 24 19:38:47 jason-cohens-computertower installd[615]: PackageKit: Skipping component "com.apple.rawcamera.coretypes" (3.9.1-586.0.0-586000000000000-*) because version 3.11.0-608.0.0-6080000-* will also be installed.

Mar 24 19:38:47 jason-cohens-computertower installd[615]: PackageKit: Skipping component "com.apple.RawCamera.bundle" (3.9.1-586.0.0-586000000000000-*) because version 3.11.0-608.0.0-6080000-* will also be installed.

Mar 24 19:39:11 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.JavaEssentials (prefix path=/)

Mar 24 19:39:11 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)

Mar 24 19:39:11 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.EPSON_ICA (prefix path=/)

Mar 24 19:39:11 jason-cohens-computertower installd[615]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RAWCameraUpdate3 (prefix path=/)

Mar 24 19:39:13 jason-cohens-computertower installd[615]: PackageKit: Extracting file://localhost/Library/Updates/041-3708/GarageBand6.0.5Update.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

Mar 24 19:39:16 jason-cohens-computertower installd[615]: PackageKit: Extracting file://localhost/Library/Updates/041-4486/Lexmark_Pro910Series.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

Mar 24 19:39:16 jason-cohens-computertower installd[615]: PackageKit: Extracting file://localhost/Library/Updates/041-4494/AirPortUtility.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)

Mar 24 19:39:43 jason-cohens-computertower installd[615]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “MacOSXUpdCombo10.7.3.pkg”." UserInfo=0x7fba0606b210 {NSLocalizedDescription=An error occurred while extracting files from the package “MacOSXUpdCombo10.7.3.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, NSURL=file://localhost/Library/Updates/041-4737/MacOSXUpdCombo10.7.3.pkg, PKInstallPackageIdentifier=com.apple.pkg.update.os.10.7.3.11D50d.combo, NSUnderlyingError=0x7fba06235850 "The file couldn’t be opened because it isn’t in the correct format."} {

NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root";

NSLocalizedDescription = "An error occurred while extracting files from the package \U201cMacOSXUpdCombo10.7.3.pkg\U201d.";

NSURL = "file://localhost/Library/Updates/041-4737/MacOSXUpdCombo10.7.3.pkg";

NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";

PKInstallPackageIdentifier = "com.apple.pkg.update.os.10.7.3.11D50d.combo";

}

Mar 24 19:39:44 jason-cohens-computertower Software Update[610]: Error: An error occurred while extracting files from the package “MacOSXUpdCombo10.7.3.pkg”. (PKInstallErrorDomain code 110)

Mar 24 19:40:24: --- last message repeated 6 times ---

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